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Sluggish startup and numerous restarts


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#16
RKinner

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RxFilter.sys is where you would expect it to be.  Let's see if the permissions are wrong:

 

Please download GrantPerms.zip 
and save it to your desktop.
Unzip the file and depending on the system run GrantPerms.exe or GrantPerms64.exe
Copy and paste the following in the edit box:
 
 
 

C:\Windows\SysWOW64\drivers\RxFilter.sys
 


 
 
Click Unlock. When it is done click "OK".
Click List Permissions and post the result (Perms.txt) that pops up. A copy of Perms.txt will be saved in the same directory the tool is run. 
 
Repeat for
 
C:\Windows\System32\drivers\RxFilter.sys
 
and
 
C:\Windows\System32\drivers\dxgkrnl.sys
 
Then delete the ntbtlog.txt  from c:\Windows and reboot.  Post the new ntbtlog.txt
 
Let's see if the two files load now.
 
 
 
svchost.exe is always there in multiples - nothing to worry about unless one starts hogging the CPU.
 
Sometimes what we see is WmiPrvSE.exe jumping up to the top every 10 seconds or so.  Watch for a while and see if that's the case.
 
I see we have several processes suspended.  Have you noticed any ill effect from the suspensions?

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#17
pnavce

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For some reason this response never has shown up. I clicked on your "last response date" and it finally showed up. I will attempt to get to this tomorrow morning - sorry for the delay, just never got your message.


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#18
pnavce

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GrantPerms by Farbar 
Ran by Philip (administrator) at 2016-03-08 10:46:57
 
===============================================
\\?\C:\Windows\SysWOW64\drivers\RxFilter.sys
 
   Owner: BUILTIN\Administrators
 
   DACL(NP)(AI):
            NT AUTHORITY\SYSTEM   FULL   ALLOW   (I)
   BUILTIN\Administrators   FULL   ALLOW   (I)
   BUILTIN\Users   READ/EXECUTE   ALLOW   (I)
   APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES   READ/EXECUTE   ALLOW   (I)
 
GrantPerms by Farbar 
Ran by Philip (administrator) at 2016-03-08 10:50:33
 
===============================================
ERROR: Parsing the SD of <\\?\C:\Windows\System32\drivers\dxgkrnl.sys> failed with: The system cannot find the file specified.
 
 
Operating system error message: The system cannot find the file specified.
 
Getting no reaction to C:\Windows\System32\drivers\RxFilter.sys

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#19
pnavce

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Here is the new ntbtlog.txt

 

Not sure what two files you want to be loaded.

 

Microsoft ® Windows ® Version 10.0 (Build 10586)
 3  8 2016 11:02:40.488
BOOTLOG_LOADED \SystemRoot\system32\ntoskrnl.exe
BOOTLOG_LOADED \SystemRoot\system32\hal.dll
BOOTLOG_LOADED \SystemRoot\system32\kd.dll
BOOTLOG_LOADED \SystemRoot\system32\mcupdate_AuthenticAMD.dll
BOOTLOG_LOADED \SystemRoot\System32\drivers\werkernel.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\CLFS.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\tm.sys
BOOTLOG_LOADED \SystemRoot\system32\PSHED.dll
BOOTLOG_LOADED \SystemRoot\system32\BOOTVID.dll
BOOTLOG_LOADED \SystemRoot\System32\drivers\cmimcext.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\ntosext.sys
BOOTLOG_LOADED \SystemRoot\system32\CI.dll
BOOTLOG_LOADED \SystemRoot\System32\drivers\msrpc.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\FLTMGR.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\ksecdd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\clipsp.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\Wdf01000.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\WDFLDR.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\acpiex.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\WppRecorder.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\cng.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\ACPI.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\WMILIB.SYS
BOOTLOG_LOADED \SystemRoot\system32\drivers\WindowsTrustedRT.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\WindowsTrustedRTProxy.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pcw.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\msisadrv.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pci.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\vdrvroot.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\pdc.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\CEA.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\partmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\spaceport.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volmgrx.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mountmgr.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\nvstor64.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\storport.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\EhStorClass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\fileinfo.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Wof.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\PxHlpa64.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\NTFS.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Fs_Rec.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\ndis.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\NETIO.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\ksecpkg.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\tcpip.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\fwpkclnt.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\wfplwfs.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\aswVmm.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\aswRvrt.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\fvevol.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\volsnap.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\rdyboost.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\mup.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\hwpolicy.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\disk.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\CLASSPNP.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\cdrom.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswSP.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswSnx.sys
BOOTLOG_NOT_LOADED \SystemRoot\system32\DRIVERS\RxFilter.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\filecrypt.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Null.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Beep.SYS
BOOTLOG_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\BasicDisplay.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\BasicRender.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Npfs.SYS
BOOTLOG_LOADED \SystemRoot\System32\Drivers\Msfs.SYS
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\tdx.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\netbt.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswRdr2.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\afd.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\vwififlt.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\pacer.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\netbios.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\rdbss.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\nsiproxy.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\npsvctrig.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mssmbios.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\gpuenergydrv.sys
BOOTLOG_LOADED \SystemRoot\System32\Drivers\dfsc.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\ahcache.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\xcetap0.sys
BOOTLOG_LOADED \SystemRoot\System32\DriverStore\FileRepository\compositebus.inf_amd64_912dfdedc3d2f520\CompositeBus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\kdnic.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\umbus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\amdppm.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbohci.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbehci.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\HDAudBus.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\nvmf6264.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\NdisVirtualBus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\swenum.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\rdpbus.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbhub.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\RTKVHD64.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\ksthunk.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\hidusb.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\usbccgp.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mouhid.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mouclass.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\kbdhid.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\kbdclass.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\monitor.sys
BOOTLOG_NOT_LOADED \SystemRoot\System32\drivers\dxgkrnl.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\luafv.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\storqosflt.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswMonFlt.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswStm.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\lltdio.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\mslldp.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\rspndr.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\mmcss.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\HTTP.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\WudfPf.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\bowser.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb20.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\mpsdrv.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\aswHwid.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srvnet.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srv2.sys
BOOTLOG_LOADED \SystemRoot\system32\DRIVERS\mrxsmb10.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\mqac.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\Ndu.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\tcpipreg.sys
BOOTLOG_LOADED \SystemRoot\System32\DRIVERS\srv.sys
BOOTLOG_LOADED \SystemRoot\system32\drivers\peauth.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\tunnel.sys
BOOTLOG_LOADED \SystemRoot\System32\drivers\condrv.sys

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#20
pnavce

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GrantPerms by Farbar 
Ran by Philip (administrator) at 2016-03-08 11:17:15
 
===============================================
\\?\C:\Windows\System32\drivers\RxFilter.sys
 
   Owner: BUILTIN\Administrators
 
   DACL(NP)(AI):
            NT AUTHORITY\SYSTEM   FULL   ALLOW   (I)
   BUILTIN\Administrators   FULL   ALLOW   (I)
   BUILTIN\Users   READ/EXECUTE   ALLOW   (I)
   APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES   READ/EXECUTE   ALLOW   (I)
 
GrantPerms by Farbar 
Ran by Philip (administrator) at 2016-03-08 11:19:40
 
===============================================
ERROR: Parsing the SD of <\\?\C:\Windows\System32\drivers\dxgkrnl.sys> failed with: The system cannot find the file specified.
 
 
Operating system error message: The system cannot find the file specified.
 

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#21
RKinner

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Can you right click on C:\Windows\System32\drivers\dxgkrnl.sys and select Properties then Security?  There should be 4 users.  The first three have only Read & Execute and Red checked.  Trusted Installer has all checks.

 

Then click on Advanced and then on Owner.  The Owner should be TrustedAdvisor.  Is it?


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#22
pnavce

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That took a little bit of hunting, but finally figured it out and yes everything is exactly as you said it is to be. 

YES


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#23
RKinner

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Open an elevated command prompt   SEE: http://www.tenforums...ndows-10-a.html

 

Type (with an Enter after the line)

 

dxdiag

 

say Yes if it asks you about drivers.

 

Wait until it finishes  then Save All Information

 

It usually saves it as dxdiag.txt to your desktop.  Copy and paste the text or attach the file.


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#24
pnavce

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Used the Task Manager option

File is attached

Attached Files


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#25
RKinner

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Appears Avast is not the latest program so try and upgrade it.

 

Also see if there is a newer Adobe Acrobat program.

 

Finally check to verify that your Windows is up to date:

 

http://windows.micro...dows-update-faq


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#26
pnavce

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AVAST is now up to date (apparently this is a manual thing when Free)

 

Downloaded new Adobe Acrobat (that took 27 minutes from start thru install (seems like that is excessive))

 

OK I have the "November" win 10 update installed version #1511 which it says is the latest. 


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#27
RKinner

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Run dxdiag again and post the log.  Let's see if it is happier now.

 

How is the PC running by the way.  Does it still feel sluggish?


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#28
pnavce

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Attached new dxdiag.txt file

PC appears to be running much better now, Certainly not so sluggish and I don't have the restarts anymore.

Perhaps we have fixed it for now?

 

Attached Files


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#29
RKinner

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If you are happy I'm happy.

 

We can cleanup.

 

 

We usually clean up with Delfix.  This removes our tools and their logs and quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore. Delfix has been a tad too aggressive recently and seems to dislike pdf files in the Downloads folder so if you have any you should move them to a different folder before running Delfix.
 
Ensure Remove disinfection tools is ticked
Also tick:
Create registry backup
Purge system restore
 
Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
 
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
 
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.  (It's actually a program for IE)
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
Last time I downloaded it you had to give them your IP address and they would send you the link to download it.  When it ran it asked if you were sure your PC was clean then it would try to allow everything on your PC to continue running.  The free version does not update on its own so you should check for updated versions once in a while.  If you have problems after installing CryptoPrevent you can just uninstall it.  I would uninstall it before making major changes such as changing the anti-virus or upgrading to a new version of Windows.  Reinstall it when done.
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.

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#30
pnavce

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Ok I am done with the whole list of items to do

Thank you so very much

Phil

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