Hi, my laptop is infected by malware. At startup, there will be messages popping up saying that "The application failed to initialize properly (0xc0000005). Click OK to terminate the application." which apply to PLFSetI.exe etc(I believe they are the startup services). I can't gain access to regedit, cmd and taskmanager. I also cannot open the EXE files. After scanning the laptop with Windows Defender Offline and removing the trojan and worm, the same problem remains. Please advise me on how to solve this problem. Thank you.
Laptop infected by malware
Posted 22 February 2016 - 11:33 PM
Posted 22 February 2016 - 11:35 PM
Download the attached fixexe.zip file and save it.
fixexe.zip 408bytes 149 downloads
Right click and Extract All. Find fixexe.inf and right click on it and Install. OK.
If that doesn't help then see if you can get OTL.com or OTL.scr to work.
Download, Save, Right Click and Run As admin (unless it's XP then double click) You will probably get both logs. Copy and paste both of them into a reply.
Posted 23 February 2016 - 12:03 AM
(1) For the first step(install fixexe.inf), there is UAC prompt and I click 'continue' but nothing happened. After rebooting the laptop, the same problem remains.
(2) Running both OTL.com and OTL.scr also dont work and the logs you mentioned did not appear.
For your information, the OS is windows Vista
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