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Computer has virus or malware [Closed] [Solved]

infected computer

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#46
pystryker

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Hello :)

The fixlog looks good, how is the machine running?
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#47
DeborahT

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It seems to be fine. It is not freezing and it is loading ok. 


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#48
pystryker

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It seems to be fine. It is not freezing and it is loading ok.


Hello :)

:thumbsup: Let's go through some cleanup procedures and create a new, clean restore point on the machine.



Step 1: Tool Removal with Delfix and Creation of a clean restore point
  • Download Delfix from here
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    • Reset System Settings
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
  • You can uninstall ESET Online Scanner at this time.
  • I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.
Step 2: Tips, Information, and Optional Installation of Unchecky
  • Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
  • Install and keep only one anti-virus on your machine. Update it and scan your machine with it at least once a week.
  • Be careful of the websites you visit.
  • When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take your time and read each screen as you go. :)
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?


Installation of Unchecky

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.
  • Click here to be taken to Unchecky.com
  • Click the very large Download button.
  • Click Save
  • Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)
  • Once open, click the Install button.
unchecky1_zps667e512d.jpg


Then click Finish

unchecky2_zpsca4e7d0d.jpg


Unchecky is now installed and will help you keep unwanted check boxes unchecked. :thumbsup:


Things I need to see in your next post

Delfix Log

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#49
DeborahT

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# DelFix v1.010 - Logfile created 24/03/2016 at 15:38:12
# Updated 26/04/2015 by Xplode
# Username : David - DAVID-HP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\zoek_backup
Deleted : C:\log.txt
Deleted : C:\TDSSKiller.3.1.0.9_02.03.2016_14.02.24_log.txt
Deleted : C:\TDSSKiller.3.1.0.9_15.02.2016_19.09.53_log.txt
Deleted : C:\zoek-results.log
Deleted : C:\zoek-results2016-03-18-021528.log
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #453 [Windows Update | 02/20/2016 03:00:11]
Deleted : RP #454 [Windows Update | 02/21/2016 08:00:30]
Deleted : RP #455 [Windows Backup | 02/22/2016 02:47:05]
Deleted : RP #456 [Windows Update | 02/22/2016 15:58:24]
Deleted : RP #457 [Windows Update | 02/23/2016 07:19:02]
Deleted : RP #458 [Windows Update | 02/24/2016 08:00:28]
Deleted : RP #459 [Windows Update | 02/25/2016 08:00:36]
Deleted : RP #460 [Windows Update | 02/25/2016 09:05:55]
Deleted : RP #461 [Windows Update | 02/26/2016 08:00:26]
Deleted : RP #462 [Windows Update | 02/27/2016 08:00:20]
Deleted : RP #463 [Windows Update | 02/28/2016 08:00:10]
Deleted : RP #464 [Windows Update | 02/29/2016 08:00:22]
Deleted : RP #465 [Windows Backup | 02/29/2016 08:00:44]
Deleted : RP #466 [Windows Update | 03/01/2016 08:00:10]
Deleted : RP #467 [Windows Update | 03/02/2016 08:00:10]
Deleted : RP #468 [Windows Update | 03/03/2016 08:00:26]
Deleted : RP #469 [Windows Update | 03/04/2016 08:00:20]
Deleted : RP #470 [Windows Update | 03/05/2016 08:00:20]
Deleted : RP #471 [Windows Update | 03/06/2016 08:00:10]
Deleted : RP #472 [Windows Backup | 03/07/2016 00:00:09]
Deleted : RP #473 [Windows Update | 03/07/2016 08:00:10]
Deleted : RP #474 [Windows Update | 03/08/2016 08:00:10]
Deleted : RP #475 [Windows Update | 03/09/2016 08:00:13]
Deleted : RP #477 [Restore Point Created by FRST | 03/09/2016 19:08:25]
Deleted : RP #478 [Windows Update | 03/10/2016 08:00:26]
Deleted : RP #479 [JRT Pre-Junkware Removal | 03/10/2016 23:19:48]
Deleted : RP #480 [Windows Update | 03/11/2016 07:08:03]
Deleted : RP #481 [Windows Update | 03/11/2016 21:35:55]
Deleted : RP #483 [Restore Point Created by FRST | 03/12/2016 04:09:17]
Deleted : RP #484 [Removed Java 8 Update 72 (64-bit) | 03/12/2016 04:14:07]
Deleted : RP #485 [Removed Java 8 Update 74 (64-bit) | 03/12/2016 04:14:30]
Deleted : RP #486 [Removed Java 8 Update 72 (64-bit) | 03/12/2016 04:38:24]
Deleted : RP #487 [Removed Java 8 Update 74 (64-bit) | 03/12/2016 04:39:41]
Deleted : RP #488 [Windows Update | 03/12/2016 06:53:30]
Deleted : RP #489 [Windows Update | 03/13/2016 08:00:20]
Deleted : RP #490 [Windows Backup | 03/13/2016 23:00:11]
Deleted : RP #491 [Windows Update | 03/14/2016 07:00:10]
Deleted : RP #492 [Windows Update | 03/15/2016 07:00:10]
Deleted : RP #493 [zoek.exe restore point | 03/15/2016 20:46:17]
Deleted : RP #494 [Windows Update | 03/16/2016 07:00:21]
Deleted : RP #495 [Windows Update | 03/17/2016 07:00:19]
Deleted : RP #497 [Restore Point Created by FRST | 03/17/2016 13:38:04]
Deleted : RP #498 [Windows Update | 03/18/2016 07:00:21]
Deleted : RP #499 [Windows Update | 03/20/2016 07:00:53]
Deleted : RP #500 [Windows Backup | 03/20/2016 23:36:37]
Deleted : RP #501 [Windows Update | 03/21/2016 07:00:10]
Deleted : RP #502 [Windows Update | 03/22/2016 07:00:10]
Deleted : RP #504 [Restore Point Created by FRST | 03/23/2016 02:12:39]
Deleted : RP #505 [Windows Update | 03/23/2016 07:00:12]
Deleted : RP #506 [Windows Update | 03/24/2016 07:00:20]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

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#50
DeborahT

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What are your suggestions for freeware programs to use for virus, spyware, adware, etc.,? Should these be running in the background or just as needed?


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#51
pystryker

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What are your suggestions for freeware programs to use for virus, spyware, adware, etc.,? Should these be running in the background or just as needed?


Hello :)

For my personal machine, I use Avast Antivirus, but you're running Windows Defender which is fine. I also use Malwarebytes Anti-Malware to keep the machine clear. I run scans with them both once a week. I bought the paid version of Malwarebytes, which is $25 for a lifetime license, to be able to schedule scans whenever I like. If you decide to stick with Windows Defender, please uninstall Avast, as having 2 antivirus programs on the machine will slow the machine down. Even if one is disabled.

I usually have MBAM running in the background along with Avast. The paid version, and please don't think I'm trying to get you to buy it, allows for real time protection while browsing. :thumbsup:

Do you have any further questions I can assist you with? :)
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#52
DeborahT

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Thank you for all your help. I could have never done this myself. I tried to delete Windows Defender because I like Avast and I didn't even realize I was using defender but it says I have to get permission from TrustedInstaller first.


Edited by DeborahT, 24 March 2016 - 06:05 PM.

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#53
pystryker

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Thank you for all your help. I could have never done this myself. I tried to delete Windows Defender because I like Avast and I didn't even realize I was using defender but it says I have to get permission from TrustedInstaller first.



Hello :)

You're quite welcome, it's our pleasure. :)

Don't delete Windows Defender, just disable it. I've posted a link to instructions to help you with that. :thumbsup:

http://answers.micro...f77c78e2?auth=1
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#54
pystryker

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Thank you again for your kind words in the feedback thread. :) If you have no further questions, I'll go ahead and mark this as solved. :thumbsup:
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#55
pystryker

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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