[DelilahC]

Hi, I've uninstalled Adobe Flash Player OK. Is there anything else I need to do?

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Hello,
 
The only remaining step is to remove the tools we've used -
 
All Clean!
Congratulations, your computer appears clean! 
I see no signs of malware on your computer, and feel satisfied our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful. 
 
 DelFix

• Please download DelFix and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore (creates a Restore Point/removes all but the most recent)
  • Reset system settings
• Click the Run button.

-- DelFix will remove the specialised tools we used to clean your computer. Any leftover logs, files, folders or tools remaining on your computer which were not removed can be deleted manually (right-click the file + delete).
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme installed, you can uninstall it by pressing the Windows Key  + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
 
======================================================
 
I have compiled below a list of resources you may find useful. The articles document information on computer security, common attack vectors and how you can stay safe on the Internet.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
   

The following programmes come highly recommended in the security community.

•  AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware. 
•  Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
•  Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
•  NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
•  Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
•  Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs. 
•  Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. 
   

Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.

•  VirusTotal (File & URL)
•  Jotti's Malware Scan (File)
•  Dr.Web Online Check (URL)
•  Trend Micro Site Safety Center (URL)
•  Norton Safe Web (URL)

-- Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you are happy for this topic to be marked as solved. 
 
Thank you for using Geeks to Go.
 
Safe Surfing. 
Adam

[LiquidTension]

Hello,
 
The only remaining step is to remove the tools we've used -
 
All Clean!
Congratulations, your computer appears clean! 
I see no signs of malware on your computer, and feel satisfied our work here is done. The steps below will remove the tools we have used, and reset any settings changed. I have also provided a list of resources and tools that you may find useful. 
 
 DelFix

• Please download DelFix and save the file to your Desktop.
• Double-click DelFix.exe to run the programme.
• Place a checkmark next to the following items:
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore (creates a Restore Point/removes all but the most recent)
  • Reset system settings
• Click the Run button.

-- DelFix will remove the specialised tools we used to clean your computer. Any leftover logs, files, folders or tools remaining on your computer which were not removed can be deleted manually (right-click the file + delete).
 
--- Malwarebytes Anti-Malware will still be present on your computer. I recommend keeping this programme, updating and scanning with it once a week to maintain security on your computer. If you do not wish to keep this programme installed, you can uninstall it by pressing the Windows Key  + r on your keyboard at the same time, typing appwiz.cpl, clicking OK and searching for Malwarebytes.
 
======================================================
 
I have compiled below a list of resources you may find useful. The articles document information on computer security, common attack vectors and how you can stay safe on the Internet.

• Answers to common security questions - Best Practices by quietman7, MVP
• How Malware Spreads - How did I get infected? by quietman7, MVP
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams, MVP
• How to Prevent Malware by miekiemoes, MVP
• How to backup and restore your data using Cobian Backup by YourHighness
• Slow Computer/browser? It May Not Be Malware by quietman7, MVP
   

The following programmes come highly recommended in the security community.

•  AdBlock is a browser add-on that blocks annoying banners, pop-ups and video ads.
• CryptoPrevent places policy restrictions on loading points for ransomware (eg. CryptoWall), helping prevent the execution of malware. 
•  Malwarebytes Anti-Exploit (MBAE) is designed to prevent zero-day malware from exploiting vulnerable software.
•  Malwarebytes Anti-Malware Premium (MBAM) works in real-time along side your Anti-Virus to prevent malware execution.
•  NoScript is a Firefox add-on that blocks the actions of malicious scripts by using whitelisting and other technology. 
•  Secunia PSI will scan your computer for vulnerable software that is outdated, and automatically find the latest update for you.
•  Unchecky automatically removes checkmarks for bunlded software in programme installers; helping you avoid adware and PUPs. 
•  Web of Trust (WOT) is a browser add-on designed to alert you before interacting with a potentially malicious website. 
   

Need a second opinion on a file or website? Scan the file/URL before clicking by using one of the following free online scanner services.

•  VirusTotal (File & URL)
•  Jotti's Malware Scan (File)
•  Dr.Web Online Check (URL)
•  Trend Micro Site Safety Center (URL)
•  Norton Safe Web (URL)

-- Please feel free to ask if you have any questions or concerns on computer security or the programmes above.
 
======================================================
 
Please confirm you are happy for this topic to be marked as solved. 
 
Thank you for using Geeks to Go.
 
Safe Surfing. 
Adam

[DelilahC]

Hi Adam, I ran DelFix and it finished OK, all icons/logs removed from desktop, etc...and then Zonealarm found it and thought it was a virus:

 

desktop\delfix_1.011.exe - scan completed - 1 files scanned (0 detections)

desktop\delfix_1.011.exe - process terminated - PDM:Trojan.Win32.generic

desktop\delfix_1.011.exe - deleted - PDM:Trojan.Win32.generic

desktop\delfix_1.011.exe - changes rolled back - PDM:Trojan.Win32.generic

 

I'm not sure by 'changes rolled back' if this means that it's undone whatever delfix did? 

[LiquidTension]

Hello, 
 
As I believe you've already gathered, this is a false-positive detection by ZoneAlarm - DelFix is not malicious. 
 

I'm not sure by 'changes rolled back' if this means that it's undone whatever delfix did?

If you want to ensure ZoneAlarm has not interfered with DelFix, you can redownload Delfix, temporarily disable ZoneAlarm and then rerun DelFix. 
However, if the detection for DelFix came after running the programme, you should be OK.

[DelilahC]

Hi

 

The detection was after it had finished and the log popped up, so I think it's fine. 

I am very happy for you to mark this as solved Thank you very very much for your help (and patience), and the security advice. 

[LiquidTension]

You're very welcome.

 

Take care, 

Adam

[LiquidTension]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.