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Can't get rid of malecious popup on Edge


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#1
Tollerowner

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I am using W10 and Edge.

I get a popup telling me that I have a virus and if I don't call an 855 number immediately I will lose financial information.

Three different virus scans say I don't have a virus, but I can't get rid of the popup; it comes up every time I open Edge.

 

Once the popup is up I can open a second Edge window, but it won't let me close the popup window.  With two windows open task manager only shows one Edge window.

 

So, how do I get rid of this popup.  I could hit the "OK" window on the bottom, but I suspect that would be a bad idea.

 

Thanks.


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#2
RKinner

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The easiest way to get around this is to disable your internet (pull the cable, disable the adapter, whatever). Then kill the browser and restart it, then close the tab.


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#3
Tollerowner

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That worked!  Why?  What was my problem?

 

Thanks much for the help.


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#4
RKinner

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Not really sure.  Just found the instructions on another site and passed them on.  Don't know much about Edge.  Seems like instead of going to a home page it was restoring the last page you visited.  Sounds like something in a temp file or the DNS cache.  I've also heard that just rebooting would clear it.


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