[Ryan Fox]

Just got a refurbished laptop and the browser, google chrome, is acting strangely. Some pages take a very long time to load, while other take only a few seconds. The bottom of the screen around the task bar and lower half of the browser become white or distorted. The mouse as well as keyboard input lags severely. I honestly don't even know how to describe it, I've never seen something do this.  I've tried I.E. was well and the same problem seemed to occur. The problem seems to get worse as time goes on. I noticed that when the browser is at full screen it happens, however when it is at less than half of my screen the browser works totally fine. I tried using skype and the same problem happens with it, however I haven't been able to get it to work like google chrome. 

Again, I've only had this laptop for 3 days now and I could just return it for a replacement. I've got steam on it and it rolls through that fine, and this problem just started yesterday, and its gotten worse today. I've restarted everything and updated everything I can think of. Thanks in advance.

Asus X-550 XJ-DB71

i7-4th gen

GTX 950

2gb vram

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I expect it's overheating:

 

Try speedfan

http://www.filehippo...nload_speedfan/

 

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin..

 

It will tell you your temps.  See if it doesn't get hotter when you give the video something to do.  How hot does it get?

 

Also

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

 

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

 

Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

 

Wait a full minute then:

 

File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.  This will show me if something is working the CPU too hard.

 

 

[RKinner]

I expect it's overheating:

 

Try speedfan

http://www.filehippo...nload_speedfan/

 

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin..

 

It will tell you your temps.  See if it doesn't get hotter when you give the video something to do.  How hot does it get?

 

Also

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

 

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

 

 

Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

 

Wait a full minute then:

 

File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.  This will show me if something is working the CPU too hard.

 

 

[Ryan Fox]

Okay the temps looked fine, nothing over 45 C even with the problem occurring. There would be an occasional spike to around 50 but it would come back down quickly. As soon as I opened the other file the screen became white and lagged very badly, and it took a long time to get the file copied. 
 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

AsLdrSrv.exe 1,036 K 4,308 K 1344 ASLDR Service ASUSTek Computer Inc. (Verified) ASUSTeK Computer Inc.

ATKOSD2.exe 2,508 K 8,600 K 4592

audiodg.exe 16,700 K 20,080 K 7424

AvrcpService.exe 2,012 K 6,300 K 1704 Realtek Bluetooth AVRCP Service Realtek Semiconductor Corporation (Verified) Realtek Semiconductor Corp

chrome.exe 113,924 K 113,084 K 5500 Google Chrome Google Inc. (Verified) Google Inc

conhost.exe 600 K 2,636 K 1352

conhost.exe 728 K 2,856 K 2460

conhost.exe 832 K 3,628 K 2944

CxAudMsg64.exe 1,468 K 5,408 K 1884 Conexant Audio Message Service Conexant Systems Inc. (Verified) Conexant Systems

dasHost.exe 5,884 K 14,640 K 1920

dllhost.exe 1,612 K 6,368 K 3296

DMedia.exe 1,188 K 5,416 K 5696

GfExperienceService.exe 1,836 K 5,912 K 1964 NVIDIA GeForce Experience Service NVIDIA Corporation (Verified) NVIDIA Corporation

GFNEXSrv.exe 700 K 2,832 K 1468 GFNEXSrv ASUS (Verified) ASUSTeK Computer Inc.

HControl.exe 1,740 K 6,688 K 1840

HeciServer.exe 1,340 K 5,148 K 2008 Intel® Capability Licensing Service Interface Intel® Corporation (No signature was present in the subject) Intel® Corporation

igfxCUIService.exe 1,416 K 5,384 K 936 igfxCUIService Module Intel Corporation (Verified) Intel Corporation - pGFX

IntelMeFWService.exe 816 K 3,656 K 5224 Intel® ME Service Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware

jhi_service.exe 1,004 K 4,368 K 2520 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware

LMS.exe 3,232 K 9,492 K 1876 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products

n360.exe 17,272 K 10,672 K 1832

nvtray.exe 3,564 K 10,968 K 3328 NVIDIA Settings NVIDIA Corporation (Verified) NVIDIA Corporation

nvvsvc.exe 2,128 K 7,096 K 980 NVIDIA Driver Helper Service, Version 347.25 NVIDIA Corporation (Verified) NVIDIA Corporation

nvxdsync.exe 7,080 K 18,352 K 6140

PresentationFontCache.exe 25,096 K 16,496 K 3772 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation

procexp (1).exe 2,272 K 7,164 K 8716 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

RuntimeBroker.exe 6,136 K 19,392 K 3844 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows

SASrv.exe 1,000 K 4,068 K 1992

SearchFilterHost.exe 1,152 K 4,256 K 8636

SearchIndexer.exe 47,180 K 96,856 K 3820 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

SearchProtocolHost.exe 1,952 K 7,896 K 3544

smss.exe 280 K 1,024 K 404

spoolsv.exe 9,020 K 18,684 K 1576 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

steamwebhelper.exe 65,232 K 138,368 K 6928 Steam Client WebHelper Valve Corporation (Verified) Valve

svchost.exe 1,420 K 4,708 K 2716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 3,344 K 8,496 K 4352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 21,664 K 28,512 K 1616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 8,320 K 17,344 K 1600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 10,624 K 14,364 K 856 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 4,524 K 11,052 K 2100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

svchost.exe 13,892 K 24,016 K 636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

taskhost.exe 4,544 K 8,824 K 4744

USBChargerPlus.exe 1,752 K 16,888 K 6220

WindowsUpdateBox.exe 1,000 K 4,380 K 1844

wininit.exe 1,020 K 4,188 K 624

winlogon.exe 1,492 K 5,604 K 1956

wlanext.exe 1,568 K 4,972 K 1328

WmiPrvSE.exe 2,020 K 6,588 K 8792

wmpnetwk.exe 6,136 K 1,736 K 5900 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows

wuauclt.exe 1,760 K 6,600 K 4276 Windows Update Microsoft Corporation (Verified) Microsoft Windows

WWAHost.exe Suspended 61,552 K 28,584 K 664 Microsoft WWA Host Microsoft Corporation (Verified) Microsoft Windows

SettingSyncHost.exe < 0.01 9,464 K 4,864 K 2956 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows

igfxEM.exe < 0.01 4,684 K 11,992 K 5572 igfxEM Module Intel Corporation (Verified) Intel Corporation - pGFX

GWX.exe < 0.01 3,472 K 1,208 K 6420 GWX Microsoft Corporation (Verified) Microsoft Windows

csrss.exe < 0.01 3,376 K 5,220 K 564

SkyDrive.exe < 0.01 10,116 K 21,244 K 3192 OneDrive Sync Engine Microsoft Corporation (Verified) Microsoft Windows

CAudioFilterAgent64.exe < 0.01 1,524 K 5,688 K 5204 Conexant High Definition Audio Filter Agent Conexant Systems, Inc. (Verified) Conexant Systems

ACMON.exe < 0.01 2,212 K 1,172 K 4272 ACMON ASUS (Verified) ASUSTeK Computer Inc.

igfxHK.exe < 0.01 2,908 K 8,584 K 172 igfxHK Module Intel Corporation (Verified) Intel Corporation - pGFX

taskhostex.exe < 0.01 4,716 K 12,016 K 6724 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

NvNetworkService.exe < 0.01 1,784 K 7,052 K 1416 NVIDIA Network Service NVIDIA Corporation (Verified) NVIDIA Corporation

svchost.exe < 0.01 6,212 K 13,472 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

nvvsvc.exe < 0.01 5,124 K 13,684 K 3484

BTDevMgr.exe < 0.01 1,868 K 6,000 K 1860 Realtek Bluetooth BTDevManager Service Application (No signature was present in the subject)

wuauclt.exe < 0.01 2,216 K 7,356 K 5544

SteamService.exe < 0.01 6,368 K 10,604 K 3368 Steam Client Service Valve Corporation (Verified) Valve

NvBackend.exe < 0.01 14,916 K 22,860 K 6316 NVIDIA GeForce Experience Backend NVIDIA Corporation (Verified) NVIDIA Corporation

FIRSTRUN.EXE < 0.01 30,488 K 3,188 K 8616 Microsoft Office Microsoft Corporation (Verified) Microsoft Corporation

chrome.exe < 0.01 73,568 K 69,708 K 6540 Google Chrome Google Inc. (Verified) Google Inc

DismHost.exe < 0.01 56,676 K 57,260 K 2640

services.exe < 0.01 4,240 K 7,420 K 704

BTServer.exe < 0.01 4,588 K 15,520 K 5688 Realtek Bluetooth BTServer Application Realtek Semiconductor Corporation (No signature was present in the subject) Realtek Semiconductor Corporation

svchost.exe 0.01 16,404 K 25,872 K 1232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

chrome.exe 0.01 127,280 K 144,992 K 2564 Google Chrome Google Inc. (Verified) Google Inc

lsass.exe 0.01 7,388 K 15,400 K 732 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher

steamwebhelper.exe 0.01 17,212 K 47,404 K 4816 Steam Client WebHelper Valve Corporation (Verified) Valve

SkypePlugin.exe 0.01 1,016 K 3,628 K 3640 SkypePlugin.exe (Verified) Realtek Semiconductor Corp

AsusTPHelper.exe 0.01 1,048 K 256 K 4268

chrome.exe 0.01 110,172 K 131,728 K 5940 Google Chrome Google Inc. (Verified) Google Inc

AsusTPLoader.exe 0.01 1,868 K 812 K 5372 ASUS Smart Gesture Loader AsusTek (Verified) ASUSTeK Computer Inc.

svchost.exe 0.01 21,800 K 31,060 K 440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

nvstreamsvc.exe 0.02 3,744 K 10,900 K 1804 NVIDIA Streamer Service NVIDIA Corporation (Verified) NVIDIA Corporation

n360.exe 0.02 94,328 K 19,512 K 1196 Norton 360 Symantec Corporation (Verified) Symantec Corporation

chrome.exe 0.02 211,472 K 240,652 K 8540 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 0.02 89,832 K 127,156 K 7748 Google Chrome Google Inc. (Verified) Google Inc

AsusTPCenter.exe 0.03 2,632 K 1,480 K 8304 ASUS Smart Gesture Center AsusTek (Verified) ASUSTeK Computer Inc.

SmartAudio.exe 0.03 59,820 K 73,424 K 3760 SmartAudio Conexant Systems, Inc (Verified) Conexant Systems

nvstreamsvc.exe 0.03 6,484 K 15,740 K 4512

chrome.exe 0.03 164,260 K 175,888 K 8600 Google Chrome Google Inc. (Verified) Google Inc

nvstreamsvc.exe 0.05 7,296 K 13,264 K 2452

csrss.exe 0.07 3,592 K 38,060 K 3216

LiveUpdate.exe 0.09 59,696 K 7,512 K 9144

dwm.exe 0.10 37,300 K 28,908 K 6276

explorer.exe 0.10 72,644 K 106,680 K 5880 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.11 6,568 K 14,876 K 812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

speedfan.exe 0.13 7,056 K 19,448 K 9036

Steam.exe 0.15 106,420 K 147,784 K 6800 Steam Client Bootstrapper Valve Corporation (Verified) Valve

System 0.19 1,160 K 2,816 K 4

svchost.exe 0.22 90,860 K 106,312 K 1028 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

Interrupts 0.33 0 K 0 K n/a Hardware Interrupts and DPCs

svchost.exe 0.39 86,272 K 103,456 K 536 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher

procexp (1)64.exe 0.69 23,760 K 47,088 K 5964 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

SetupHost.exe 4.71 81,772 K 88,864 K 4388

[RKinner]

OK.  Can you run Process Explorer again - this time please click on the CPU column header once or twice so that it sorts them with the biggest users at the top.

 

Also let's run Speccy:

 

Get the free version of Speccy:

 

http://www.filehippo...download_speccy (Look in the upper right for the Download

Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.) Attach the file to your next post.

 

 

However I think I would take it back before it's too late.  If it isn't heat then it is something else that is dying in the hardware.

[Ryan Fox]

I think you're right, I'll just be replacing it. Thank you so much for the help and speedy replies!