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Google Chrome & Slow White Lagging Loading

google chrome skype lagging white screen

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#1
Ryan Fox

Ryan Fox

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Just got a refurbished laptop and the browser, google chrome, is acting strangely. Some pages take a very long time to load, while other take only a few seconds. The bottom of the screen around the task bar and lower half of the browser become white or distorted. The mouse as well as keyboard input lags severely. I honestly don't even know how to describe it, I've never seen something do this.  I've tried I.E. was well and the same problem seemed to occur. The problem seems to get worse as time goes on. I noticed that when the browser is at full screen it happens, however when it is at less than half of my screen the browser works totally fine. I tried using skype and the same problem happens with it, however I haven't been able to get it to work like google chrome. 

Again, I've only had this laptop for 3 days now and I could just return it for a replacement. I've got steam on it and it rolls through that fine, and this problem just started yesterday, and its gotten worse today. I've restarted everything and updated everything I can think of. Thanks in advance.

Asus X-550 XJ-DB71

i7-4th gen

GTX 950

2gb vram


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#2
RKinner

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I expect it's overheating:
 
Try speedfan
 
Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin..
 
It will tell you your temps.  See if it doesn't get hotter when you give the video something to do.  How hot does it get?
 
Also
 
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Open the file Procexp.txt on your desktop and copy and paste the text to a reply.  This will show me if something is working the CPU too hard.
 
 

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#3
Ryan Fox

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Okay the temps looked fine, nothing over 45 C even with the problem occurring. There would be an occasional spike to around 50 but it would come back down quickly. As soon as I opened the other file the screen became white and lagged very badly, and it took a long time to get the file copied. 
 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
AsLdrSrv.exe 1,036 K 4,308 K 1344 ASLDR Service ASUSTek Computer Inc. (Verified) ASUSTeK Computer Inc.
ATKOSD2.exe 2,508 K 8,600 K 4592
audiodg.exe 16,700 K 20,080 K 7424
AvrcpService.exe 2,012 K 6,300 K 1704 Realtek Bluetooth AVRCP Service Realtek Semiconductor Corporation (Verified) Realtek Semiconductor Corp
chrome.exe 113,924 K 113,084 K 5500 Google Chrome Google Inc. (Verified) Google Inc
conhost.exe 600 K 2,636 K 1352
conhost.exe 728 K 2,856 K 2460
conhost.exe 832 K 3,628 K 2944
CxAudMsg64.exe 1,468 K 5,408 K 1884 Conexant Audio Message Service Conexant Systems Inc. (Verified) Conexant Systems
dasHost.exe 5,884 K 14,640 K 1920
dllhost.exe 1,612 K 6,368 K 3296
DMedia.exe 1,188 K 5,416 K 5696
GfExperienceService.exe 1,836 K 5,912 K 1964 NVIDIA GeForce Experience Service NVIDIA Corporation (Verified) NVIDIA Corporation
GFNEXSrv.exe 700 K 2,832 K 1468 GFNEXSrv ASUS (Verified) ASUSTeK Computer Inc.
HControl.exe 1,740 K 6,688 K 1840
HeciServer.exe 1,340 K 5,148 K 2008 Intel® Capability Licensing Service Interface Intel® Corporation (No signature was present in the subject) Intel® Corporation
igfxCUIService.exe 1,416 K 5,384 K 936 igfxCUIService Module Intel Corporation (Verified) Intel Corporation - pGFX
IntelMeFWService.exe 816 K 3,656 K 5224 Intel® ME Service Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware
jhi_service.exe 1,004 K 4,368 K 2520 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware
LMS.exe 3,232 K 9,492 K 1876 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products
n360.exe 17,272 K 10,672 K 1832
nvtray.exe 3,564 K 10,968 K 3328 NVIDIA Settings NVIDIA Corporation (Verified) NVIDIA Corporation
nvvsvc.exe 2,128 K 7,096 K 980 NVIDIA Driver Helper Service, Version 347.25 NVIDIA Corporation (Verified) NVIDIA Corporation
nvxdsync.exe 7,080 K 18,352 K 6140
PresentationFontCache.exe 25,096 K 16,496 K 3772 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
procexp (1).exe 2,272 K 7,164 K 8716 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
RuntimeBroker.exe 6,136 K 19,392 K 3844 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SASrv.exe 1,000 K 4,068 K 1992
SearchFilterHost.exe 1,152 K 4,256 K 8636
SearchIndexer.exe 47,180 K 96,856 K 3820 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchProtocolHost.exe 1,952 K 7,896 K 3544
smss.exe 280 K 1,024 K 404
spoolsv.exe 9,020 K 18,684 K 1576 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe 65,232 K 138,368 K 6928 Steam Client WebHelper Valve Corporation (Verified) Valve
svchost.exe 1,420 K 4,708 K 2716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,344 K 8,496 K 4352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 21,664 K 28,512 K 1616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,320 K 17,344 K 1600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,624 K 14,364 K 856 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,524 K 11,052 K 2100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 13,892 K 24,016 K 636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
taskhost.exe 4,544 K 8,824 K 4744
USBChargerPlus.exe 1,752 K 16,888 K 6220
WindowsUpdateBox.exe 1,000 K 4,380 K 1844
wininit.exe 1,020 K 4,188 K 624
winlogon.exe 1,492 K 5,604 K 1956
wlanext.exe 1,568 K 4,972 K 1328
WmiPrvSE.exe 2,020 K 6,588 K 8792
wmpnetwk.exe 6,136 K 1,736 K 5900 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
wuauclt.exe 1,760 K 6,600 K 4276 Windows Update Microsoft Corporation (Verified) Microsoft Windows
WWAHost.exe Suspended 61,552 K 28,584 K 664 Microsoft WWA Host Microsoft Corporation (Verified) Microsoft Windows
SettingSyncHost.exe < 0.01 9,464 K 4,864 K 2956 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
igfxEM.exe < 0.01 4,684 K 11,992 K 5572 igfxEM Module Intel Corporation (Verified) Intel Corporation - pGFX
GWX.exe < 0.01 3,472 K 1,208 K 6420 GWX Microsoft Corporation (Verified) Microsoft Windows
csrss.exe < 0.01 3,376 K 5,220 K 564
SkyDrive.exe < 0.01 10,116 K 21,244 K 3192 OneDrive Sync Engine Microsoft Corporation (Verified) Microsoft Windows
CAudioFilterAgent64.exe < 0.01 1,524 K 5,688 K 5204 Conexant High Definition Audio Filter Agent Conexant Systems, Inc. (Verified) Conexant Systems
ACMON.exe < 0.01 2,212 K 1,172 K 4272 ACMON ASUS (Verified) ASUSTeK Computer Inc.
igfxHK.exe < 0.01 2,908 K 8,584 K 172 igfxHK Module Intel Corporation (Verified) Intel Corporation - pGFX
taskhostex.exe < 0.01 4,716 K 12,016 K 6724 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
NvNetworkService.exe < 0.01 1,784 K 7,052 K 1416 NVIDIA Network Service NVIDIA Corporation (Verified) NVIDIA Corporation
svchost.exe < 0.01 6,212 K 13,472 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
nvvsvc.exe < 0.01 5,124 K 13,684 K 3484
BTDevMgr.exe < 0.01 1,868 K 6,000 K 1860 Realtek Bluetooth BTDevManager Service Application (No signature was present in the subject)
wuauclt.exe < 0.01 2,216 K 7,356 K 5544
SteamService.exe < 0.01 6,368 K 10,604 K 3368 Steam Client Service Valve Corporation (Verified) Valve
NvBackend.exe < 0.01 14,916 K 22,860 K 6316 NVIDIA GeForce Experience Backend NVIDIA Corporation (Verified) NVIDIA Corporation
FIRSTRUN.EXE < 0.01 30,488 K 3,188 K 8616 Microsoft Office Microsoft Corporation (Verified) Microsoft Corporation
chrome.exe < 0.01 73,568 K 69,708 K 6540 Google Chrome Google Inc. (Verified) Google Inc
DismHost.exe < 0.01 56,676 K 57,260 K 2640
services.exe < 0.01 4,240 K 7,420 K 704
BTServer.exe < 0.01 4,588 K 15,520 K 5688 Realtek Bluetooth BTServer Application Realtek Semiconductor Corporation (No signature was present in the subject) Realtek Semiconductor Corporation
svchost.exe 0.01 16,404 K 25,872 K 1232 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.01 127,280 K 144,992 K 2564 Google Chrome Google Inc. (Verified) Google Inc
lsass.exe 0.01 7,388 K 15,400 K 732 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
steamwebhelper.exe 0.01 17,212 K 47,404 K 4816 Steam Client WebHelper Valve Corporation (Verified) Valve
SkypePlugin.exe 0.01 1,016 K 3,628 K 3640 SkypePlugin.exe (Verified) Realtek Semiconductor Corp
AsusTPHelper.exe 0.01 1,048 K 256 K 4268
chrome.exe 0.01 110,172 K 131,728 K 5940 Google Chrome Google Inc. (Verified) Google Inc
AsusTPLoader.exe 0.01 1,868 K 812 K 5372 ASUS Smart Gesture Loader AsusTek (Verified) ASUSTeK Computer Inc.
svchost.exe 0.01 21,800 K 31,060 K 440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
nvstreamsvc.exe 0.02 3,744 K 10,900 K 1804 NVIDIA Streamer Service NVIDIA Corporation (Verified) NVIDIA Corporation
n360.exe 0.02 94,328 K 19,512 K 1196 Norton 360 Symantec Corporation (Verified) Symantec Corporation
chrome.exe 0.02 211,472 K 240,652 K 8540 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.02 89,832 K 127,156 K 7748 Google Chrome Google Inc. (Verified) Google Inc
AsusTPCenter.exe 0.03 2,632 K 1,480 K 8304 ASUS Smart Gesture Center AsusTek (Verified) ASUSTeK Computer Inc.
SmartAudio.exe 0.03 59,820 K 73,424 K 3760 SmartAudio Conexant Systems, Inc (Verified) Conexant Systems
nvstreamsvc.exe 0.03 6,484 K 15,740 K 4512
chrome.exe 0.03 164,260 K 175,888 K 8600 Google Chrome Google Inc. (Verified) Google Inc
nvstreamsvc.exe 0.05 7,296 K 13,264 K 2452
csrss.exe 0.07 3,592 K 38,060 K 3216
LiveUpdate.exe 0.09 59,696 K 7,512 K 9144
dwm.exe 0.10 37,300 K 28,908 K 6276
explorer.exe 0.10 72,644 K 106,680 K 5880 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 0.11 6,568 K 14,876 K 812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
speedfan.exe 0.13 7,056 K 19,448 K 9036
Steam.exe 0.15 106,420 K 147,784 K 6800 Steam Client Bootstrapper Valve Corporation (Verified) Valve
System 0.19 1,160 K 2,816 K 4
svchost.exe 0.22 90,860 K 106,312 K 1028 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Interrupts 0.33 0 K 0 K n/a Hardware Interrupts and DPCs
svchost.exe 0.39 86,272 K 103,456 K 536 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
procexp (1)64.exe 0.69 23,760 K 47,088 K 5964 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
SetupHost.exe 4.71 81,772 K 88,864 K 4388

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#4
RKinner

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OK.  Can you run Process Explorer again - this time please click on the CPU column header once or twice so that it sorts them with the biggest users at the top.

 

Also let's run Speccy:

 

Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.) Attach the file to your next post.
 
 
However I think I would take it back before it's too late.  If it isn't heat then it is something else that is dying in the hardware.

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#5
Ryan Fox

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I think you're right, I'll just be replacing it. Thank you so much for the help and speedy replies!


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