My acer (i think Acer Aspire V3 series) laptop crashed & every time I restart it it goes to blue screen almost immediately & says it because of this error: 0xc000021a. Automatic repair doesn't fix the problem, rebooting in safe mode doesn't work, ive tried the pressing F7 option & that didn't work. As far as i know I only can get into command prompt or the refresh & reset pc options but I donk have a reboot usb or disc. My main concern is keeping my programs on my laptop such as Adobe Master suite & fl studio etc & also my personal files (pictures,music,notes,videos etc.) PLEASE HELP, THANKS!
Posted 02 March 2016 - 02:51 AM
This can happen if your winlogon or csrss processes get corrupted, or they get shut down for any reason. The system raises that error and you get a blue screen.
Have a look here:
Are you able to boot to Safe Mode?
You may need to install and run the XP Recovery console and replace those two files using that:
These are the two programs you need to put back:
Post back with how it goes!
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