Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

error: 0xc000021a


  • Please log in to reply

#1
Localguy864

Localguy864

    New Member

  • Member
  • Pip
  • 1 posts

My acer (i think Acer Aspire V3 series) laptop crashed & every time I restart it it goes to blue screen almost immediately & says it because of this error: 0xc000021a. Automatic repair doesn't fix the problem, rebooting in safe mode doesn't work, ive tried the pressing F7 option & that didn't work. As far as i know I only can get into command prompt or the refresh & reset pc options but I donk have a reboot usb or disc. My main concern is keeping my programs on my laptop such as Adobe Master suite & fl studio etc & also my personal files (pictures,music,notes,videos etc.) PLEASE HELP, THANKS!


  • 0

Advertisements


#2
Angoid

Angoid

    Malware Expert

  • Expert
  • 233 posts
Hi logicalguy864,

This can happen if your winlogon or csrss processes get corrupted, or they get shut down for any reason. The system raises that error and you get a blue screen.

Have a look here:
https://support.micr...en-gb/kb/156669
http://answers.micro...fc-68b599b31bf5

Are you able to boot to Safe Mode?

You may need to install and run the XP Recovery console and replace those two files using that:
http://www.bleepingc...covery-console/

These are the two programs you need to put back:
Winlogon.exe
Csrss.exe

Post back with how it goes!
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP