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Zotac GT730 Video Card Won't Install Screen Is Black


Best Answer Chortdakooba , 12 March 2016 - 05:52 PM

 You are welcome.      Ya, not a good outcome. Found a list of cards that some people say work, they are OEM compatible.   They may be unabvailable/expensive and not a... Go to the full post »


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#1
Chortdakooba

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Just purchased the 2Gb Zotac Geforce GT 730 zone edition video card and having trouble installing it.  When I pull the old card and install the new card, I get to the initial HP start up screen, but then it freezes, loses signal, beeps and goes black.  I can't access safe mode or get to the BIOS setup.  My old card was an ATI 5450 512mb card.

 

What I've done so far:

  • used display drive uninstaller to delete all display drivers (except on board)
  • I've tried pulling the RAM and re-installing it - this did not work

If I pull out the new card and plug into the onboard video, the onbbaord video works.  Soon as I put the new card in, not only does it not work, but the onboard does not work as well.  So the onboard only works if the card is not installed.  I've tried putting the old card back in and it still works.

 

Attached is a link to my computer specs, HP 1120.  I have uprgraded to a 520 watt PSU, so power should not be an issue.

 

Appreciate any help with the matter as to why this card won't work.

 

Thanks.

 

 

 

http://support.hp.co...ment/c02980014/

 


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#2
iammykyl

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Gday Chortdakooba.

 

 

So the onboard only works if the card is not installed.

That is the normal behavour, instaling a discrete GPU , auto switches form the iGPU to the discrete card, and visa versa.

 

You may have gotten a bad DDU or GPU package when downloading so I would start again.   Delete any you have already downloaded. 

 

With the PSU switched off, > Install the ATI 5450 card, > connect to the monitor. > power on.

Download DDU, see link in the Tutorial. > http://www.sevenforu...er-how-use.html

Download the GPU software/drivers package, make sure to select your current OS and version, 32 or 64 bit.   Save to the Desktop.

https://www.zotac.co...dition#download

 

Follow the Tutorial steps, but, at step #5, click on "Clean and Shut Down"  > wait till the computer shuts down. 

Switch off the PSU, > disconnect the monitor, Remove the old card  and install the new one,

Connect to the monitor, > switch on the PSU,

Start the computer in Safe Mode, without networking.

If the Found New Hardware Wizard start, cancel it.

Install the new GPU package. > restart the computer. 

 

 


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#3
Chortdakooba

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Gday Chortdakooba.

 

 

So the onboard only works if the card is not installed.

That is the normal behavour, instaling a discrete GPU , auto switches form the iGPU to the discrete card, and visa versa.

 

You may have gotten a bad DDU or GPU package when downloading so I would start again.   Delete any you have already downloaded. 

 

With the PSU switched off, > Install the ATI 5450 card, > connect to the monitor. > power on.

Download DDU, see link in the Tutorial. > http://www.sevenforu...er-how-use.html

Download the GPU software/drivers package, make sure to select your current OS and version, 32 or 64 bit.   Save to the Desktop.

https://www.zotac.co...dition#download

 

Follow the Tutorial steps, but, at step #5, click on "Clean and Shut Down"  > wait till the computer shuts down. 

Switch off the PSU, > disconnect the monitor, Remove the old card  and install the new one,

Connect to the monitor, > switch on the PSU,

Start the computer in Safe Mode, without networking.

If the Found New Hardware Wizard start, cancel it.

Install the new GPU package. > restart the computer. 

 

 

 

No luck.  Tried exactly what you said, but soon as I install the new card and turn the power on, it freezes before I can get to safe mode. 

 

I also checked with Zotac support and their suggestion was to search the Video OpROM policy in the BIOS and switch it to UEFI Only or UEFI First.  However, the video oprom policy is no where visible or available in my BIOS settings.


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#4
iammykyl

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I also checked with Zotac support and their suggestion was to search the Video OpROM policy in the BIOS and switch it to UEFI Only or UEFI First.  However, the video oprom policy is no where visible or available in my BIOS settings.

HP/Dell often modify their BIOS, limiting what is available.

Try the following.

Enter BIOS, > go to exist menu, > select Default setting, > press F10 to save and exist.  Test. if no good.

 

Enter BIOS, > go to Security Menu, > select Slot Security, > check it is enabled.

 

 

Go to the Advanced Menu, > select Bus Options, > select PCI SERR# Generation  > select Disable, > go Exit Menu, > press F10 to save and exit, Test. 

 

If still no good, check to see if there is a later BIOS than the one you have installed.

 

Is this your BIOS? > http://support.hp.co...ument/c03102341


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#5
Chortdakooba

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HP/Dell often modify their BIOS, limiting what is available.

Try the following.

Enter BIOS, > go to exist menu, > select Default setting, > press F10 to save and exist.  Test. if no good.

 

Enter BIOS, > go to Security Menu, > select Slot Security, > check it is enabled.

 

 

Go to the Advanced Menu, > select Bus Options, > select PCI SERR# Generation  > select Disable, > go Exit Menu, > press F10 to save and exit, Test. 

 

If still no good, check to see if there is a later BIOS than the one you have installed.

 

Is this your BIOS? > http://support.hp.co...ument/c03102341

 

 

Okay, tried your suggestions, and again no luck.  That BIOS you show seems like the one I have.  I have attached the HP link to my computer, model P7-1120. 

 

The Zotac support got back to me with another suggestion which was set the PCI ROM Priority = EFI Compatible ROM.  Again, I don't see any of this in my BIOS.

 

How do I check for a later BIOS? 

 

 

http://support.hp.co...9/model/5156971


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#6
iammykyl

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Sorry no luck so far.

I did some checking and there is no BIOS updae from the original for your PC with the Joshua MB.

 

Secure Boot, PCI ROM Priority = EFI Compatible ROM, are are only visible  via the UEFI and not in the older BIOS, which you are booting into.   

What version of Windows are you running?


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#7
Chortdakooba

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Sorry no luck so far.

I did some checking and there is no BIOS updae from the original for your PC with the Joshua MB.

 

Secure Boot, PCI ROM Priority = EFI Compatible ROM, are are only visible  via the UEFI and not in the older BIOS, which you are booting into.   

What version of Windows are you running?

 

Running Windows 7.  Might be time to upgrade to 10 while it's still free.

Tried a comparable 2GB Asus card tonight, and same problem.  Actually it was worse, the screen was just black.  With the Zotac card at least I can get to the set up screen, but then that's where it gets hung up.

Zotac support guys are non-existent now.


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#8
Chortdakooba

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Just received another message from Zotac support (see paragraph below).  Not sure what he means by manual change to graphic UEFI is required.  How is that done?

 

 

Dear Sir,

If the board is H61, that should be UEFI BIOS. You may check from the motherboard maker.
The early version UEFI BIOS has poor compatibility, but there are not much UEFI graphic card in the market.
Therefore, the old UEFI BIOS provided Legacy only for graphic card. The manual change to Graphic UEFI is required.


Edited by Chortdakooba, 10 March 2016 - 06:46 AM.

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#9
iammykyl

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Gday.

The Zotac support response may work with boards from manufacturers like Asus/Gigabyte, but will not work with your MB.

 

The HP and Compaq Desktop PCs with Motherboards from https://www.google.c...NMaNQVe5abQ1aIA IPISB-CU (Carmel2) and (Chicago) Have a HP modified custom legacy only BIOS with no support for UEFI, nor are there any setting for EFI in that BIOS.   The Zotac GPU is not compatible with your system as it is UEFI only.

 

FYI.   A GPU


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#10
Chortdakooba

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Gday.

The Zotac support response may work with boards from manufacturers like Asus/Gigabyte, but will not work with your MB.

 

The HP and Compaq Desktop PCs with Motherboards from https://www.google.c...NMaNQVe5abQ1aIA IPISB-CU (Carmel2) and (Chicago) Have a HP modified custom legacy only BIOS with no support for UEFI, nor are there any setting for EFI in that BIOS.   The Zotac GPU is not compatible with your system as it is UEFI only.

 

FYI.   A GPU

 

Thanks for the help.  Sucks that the card won't work.  What if I look for a used older series of graphics card, like the Radeonn HD 5770, 1GB card.  Do you think that would work?


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#11
iammykyl

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You are welcome.  :thumbsup:    Ya, not a good outcome.

 

Found a list of cards that some people say work, they are OEM compatible.   They may be unabvailable/expensive and not a 100% gaureented to work.

 

Some have had success using cards with a Hybrid vBIOS, (not Dual vBIOS, as they are just a main and backup chips.)   Some MSI cards have a manual switch.  Although the site does not mention W7, some OPx with identical issues as you have had success.   You would not know until you have tried a test.

http://event.msi.com...ga/Hybrid_BIOS/

 

HP may have hidden away a BIOS update I can't see, so try running the HP Assistant, it will also get you any other updates.

http://support.hp.co...ument/c03467905

 

Please remember that unless upgraded, you have a 300w PSU, so are limited to using a GPU that draws a max of 75w from the PCI-E slot. 

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#12
Chortdakooba

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✓  Best Answer

 

You are welcome.  :thumbsup:    Ya, not a good outcome.

 

Found a list of cards that some people say work, they are OEM compatible.   They may be unabvailable/expensive and not a 100% gaureented to work.

 

Some have had success using cards with a Hybrid vBIOS, (not Dual vBIOS, as they are just a main and backup chips.)   Some MSI cards have a manual switch.  Although the site does not mention W7, some OPx with identical issues as you have had success.   You would not know until you have tried a test.

http://event.msi.com...ga/Hybrid_BIOS/

 

HP may have hidden away a BIOS update I can't see, so try running the HP Assistant, it will also get you any other updates.

http://support.hp.co...ument/c03467905

 

Please remember that unless upgraded, you have a 300w PSU, so are limited to using a GPU that draws a max of 75w from the PCI-E slot. 

 

 

Thanks a bunch for the list, I will search some of those out.  I have tried the HP assistant for updates, no luck.  I also have already upgraded to a 520W PSU which I hope should be good for most cards that will work with this forsaken machine.


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#13
iammykyl

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Good to see the PSU upgrade.

Not all that keen on using linked type benchmarks, but will give a rough impression for comparisons.

From the OEM list, performance of the GTS 530/HD7570 is almost identical.   Upgrading from your HD 5450 to either, in my opinion, not worth it for the slight performance gain. > http://gpuboss.com/g...-GeForce-GT-530

 

Of course depending on your budget, consider cards from the MSI list.   They would also be more suitable for use in a future upgrade build. 


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