Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Looking for asset management/helpdesk software


  • Please log in to reply

#1
Jo Vanattenhoven

Jo Vanattenhoven

    New Member

  • Member
  • Pip
  • 3 posts

Hello,

 

at the moment we're using OCSNG together with GLPI, but we want (for several reasons) to change. So we're looking for some suggestions.

Several services will be using the helpdesk part, the asset management part will only for the IT service.

Also, for one service, they're using one group where the tickets arrive. And afterwards they get assigned to the particular subgroup. The goal is afterwards, to get reports that check the time between the arrival of the ticket and the reassignment to the subgroup.

 

Does somebody has some suggestions about good systems for this?

 

Thank you,

Jo


  • 0

Advertisements


#2
SpywareDr

SpywareDr

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,771 posts

https://www.google.c...lpdesk software


  • 0

#3
Jo Vanattenhoven

Jo Vanattenhoven

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts

I can google too, but I'm looking for your experiences with these types of settings.


  • 0

#4
SpywareDr

SpywareDr

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,771 posts

Salesforce.com is the world’s #1 CRM platform that employees can access entirely over the Internet -- there’s no infrastructure to buy, set up, or manage -- you just log in and get to work.

 

https://en.wikipedia.../Salesforce.com

 

https://www.salesforce.com/


  • 0

#5
Jo Vanattenhoven

Jo Vanattenhoven

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts

Thanks, I'll have a look.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP