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black screen mouse issue


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#16
RKinner

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Let's remove adaware since we don't need it  and also look at the  C:\$$PendingFiles folder to see what it has in it.  Also look at the inf files that aren't loading.

 

 
Download the attached fixlist.txt to the same location as FRST
 
 
Run FRST and press Fix
A fix log will be generated please post that 

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#17
honnybee

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Heres the fixlog

Attached Files


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#18
RKinner

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Have you tried to boot normally or in Safe Mode lately?


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#19
honnybee

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I tried turning it on I still get the blackscreen, I went into recovery options and opened task manager through command prompt, explorer.exe still isn't there, I also clicked on startup repair it said I need to fix configuration of my files.


Edited by honnybee, 12 March 2016 - 10:16 AM.

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#20
RKinner

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Can you start Explorer?  File, New Task (Run), explorer

 

Does it give you an error?

 

Can you start a Command prompt?  File, New Task (Run), cmd

 

Can you run regedt?

 

File, New Task (Run), regedit


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#21
honnybee

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I can open task manager from command prompt, by putting in command line taskmgr, from there it opens, from there I can fully access task manager and all its functions,


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#22
RKinner

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Oh.  Thought you were running taskmagr from black screen.  (Ctrl + Alt + Delete)

 

Still do any of the programs start for you?


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#23
honnybee

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Yes
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#24
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IF you run regedit can you navigate to:

 

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

 

Does it look like this:

 

 

 

 


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#25
RKinner

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In post #11 you said you ran chdsk instead of chkdsk.  If that's really what you typed then try 

chkdsk /f C:

again


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#26
honnybee

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I can open regedit, I just don't know in what folder winlogin should be in.


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#27
honnybee

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I can open regedit, I just don't know in what folder winlogin should be in.


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#28
honnybee

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I ran it said windows has checked it no problems, at the very bottom it said "failed to transfer logged messages to event log with status 50"


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#29
RKinner

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winlogin in Regedit:

 

Click on the + in front of HKEY_LOCAL_MACHINE

 

Click on the + in front of Software

 

Click on the + in front of Microsoft

 

Click on the + in front of Windows NT

 

Click on the + in front of CurrentVersion

 

Click on the + in front of Winlogon

 

then on Winlogon and you should see the same thing as in my post #24.  The critical things are userinit and shell.  What do they say?


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#30
RKinner

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Also if you try to start explorer does it give you an error message?

 

If you boot in to normal mode to your black screen and hit Ctrl + Alt + Delete do you get a menu with Start Task Manager at the bottom?


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