[peter plus]

I have a Medion Akoya E6234 Laptop.. 2 years old.running Windows 10.

 

I use it to watch video and connect to my TV.

 

I cannot connect to any device now via HDMI..

 

Checked cables. 

 

HDMI does not show up in device manager.

 

Any ideas or is it just a case of a faulty HDMI port.

 

Thanks

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Hello peter plus,

 

Could be a bad or disabled port, lets see if Speccy can tell us anything;

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[phillpower2]

Hello peter plus,

 

Could be a bad or disabled port, lets see if Speccy can tell us anything;

 

Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

[peter plus]

http://speccy.pirifo...wNiXFV6uCQfjjFo

[phillpower2]

Best Answer

Did you first notice the problem after upgrading to Windows 10.

 

Reason that I ask is because Speccy shows the following which suggests there could be a problem with the drivers;

 

Graphics

Generic PnP Monitor (1366x768@60Hz)

 

Intel HD Graphics (Unknown)

 

 

 

If the answer to the above question is yes;

 

Did you run the Medion System Check before upgrading to Windows 10 to see if there could be any potential problems such as this, System Check tool here

 

Have you tried updating the chipset and VGA drivers that are available from here

[peter plus]

Problems started since installing Windows 10 but it has been fine for the most part.

Sometimes needed to restart before it would recognise the port.

 

"Did you run the Medion System Check before upgrading to Windows 10 to see if there could be any potential problems such as this,"

 

No Should I now?

 

"Have you tried updating the chipset and VGA drivers that are available from here"

 

No

[phillpower2]

Sometimes needed to restart before it would recognise the port.

 

 

That type of behaviour would normally suggest a hardware problem as the same drivers would be being used before and after a restart unless any new drivers had been specifically downloaded and installed.

 

Not sure the tool will help now that you have already upgraded but running it would do no harm, do this and let us know the outcome before manually updating any drivers please.

[phillpower2]

Not heard back from you peter plus, do you still require assistance or is the issue now resolved, an update would be appreciated.

[peter plus]

Sorry for the delay in response. Been unwell

 

Medion check gives this message

 

WE HAVE CHECKED YOUR DEVICE (MSN: 30015763) FOR UPGRADING TO WINDOWS 10.

The Upgrade to Windows 10 could not been carried out successfully.

Please get more upgrade information here.
Learn more about great new Windows PCs

[peter plus]

Whoa....

 

Just updated the chipsets and vga drivers and hey presto it works again.

 

Thank you so much for the advice and many apologies for the delay in replying.

[phillpower2]

Sorry to hear that you have been unwell and hope that you are now fully recovered 

 

Glad to hear that all is now well and thank you for letting us know, the information may benefit others with the same or similar issue.

 

You are most welcome btw 

 

NB: Please make sure that you create a new restore point for the current settings and consider creating a back up image of the HDD for any possible emergency use, see tutorial courtesy of Essexboy here