Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Unable to run or install Antivirus/anti-malware [Closed]

  • This topic is locked This topic is locked

Lucas Dos Santos Wakigawa

Lucas Dos Santos Wakigawa

    New Member

  • Member
  • Pip
  • 1 posts

Hey guys. I have a big problem here.

I'm running on Windows 10, and i cannot run or install any programs to remove this virus. It is getting pretty annoying, since it is slowing down my computer.

I've tried running MBAM on Chameleon, but that does not solve it either. I'm getting pretty desperate.


Below is my scan on FRST.

Attached Files

Edited by Lucas Dos Santos Wakigawa, 29 March 2016 - 06:13 PM.

  • 0




    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Hi there, you will probably need to repair Avast after this to get it running

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

Winsock: Catalog5 07 C:\ProgramData\System32\SafeGuard32.dll Nenhum Arquivo
Winsock: Catalog5-x64 07 C:\ProgramData\System32\SafeGuard64.dll [3587000 2016-03-29] ()
S2 tsnethlpx64; \??\C:\Program Files (x86)\Tencent\QQPCMgr\11.4.17339.217\TsNetHlpX64.sys [X]
Task: {0349233D-DFE1-4F13-BDF1-0AB7D9828B6D} - \WinTaske -> Nenhum Arquivo <==== ATENÇÃO
C:\Program Files (x86)\Tencent
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

Let me know what your current problems are
  • 0



    GeekU Moderator

  • Retired Staff
  • 69,964 posts

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP