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Google Chrome wont open (Resolved).


Best Answer phillpower2 , 21 April 2016 - 07:47 AM

Would you be ok with temporarily uninstalling Norton and using Windows Defender for testing purposes, if not a problem see here, please make a note of your Norton activation key. If the proble... Go to the full post »


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#16
covphoenix

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Ok ive done all that, but the logs aren't where you said they would be. There is a reimage folder, but I'm not sure which part contains the logs


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#17
phillpower2

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How are things after running the AIO tool.

 

We do not particularly need the repair log here, it is more for you to take a look at.

 

I use Windows 10 Pro but cannot see it being much different if you are running another version of Windows 10, to get to the repair log, type This PC into the search field on the task bar, open Local Disk (C:) > Program Files > Open Tweaking.Com folder > Open Windows Repair (All in One) folder > Open Logs folder.


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#18
covphoenix

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It seems to be running ok thanks


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#19
phillpower2

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Good to hear and you are welcome  :)


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#20
covphoenix

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Well it didn't last long. It has gone back to the same problem


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#21
phillpower2

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Can you see if you are able to run Speccy and attach a url for us, if you cannot, see option 3 here to run SFC from within Windows, once done try Speccy again + let us know if SFC finds/reports any integrity violations.


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#22
covphoenix

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http://speccy.pirifo...r8StIyM8ZoQZ7U0


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#23
phillpower2

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Nothing untoward shown in Speccy and due to the fact that you could not previously run it but can now suggests that the problem is with Chrome.

 

Manually uninstall Google Chrome.

 

Restart the computer in Safe Mode with Networking (see attachment)

 

Install Chrome offline on Windows

 

 

Attached Thumbnails

  • Windows 10 Safe Mode insts.jpg

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#24
covphoenix

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ok so ive uninstalled chrome, restarted the computer in safe mode with networking, but how do i get to download chrome offline as to get to the link i need to go online to edge and it wont let me saying it needs to be signed on with a different user and i have no other user setting on the computer. do i have to create a new user account before i do all of this?


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#25
phillpower2

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Try Internet Explorer by typing IE in the Search the web and Windows dialogue box on the task bar.


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#26
covphoenix

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It wont let me even search for anything. I tried looking up ie in the apps but I'm not even sure its on here. I tried to go into settings and it gave me the same message as before about not being able to use the administrator account etc


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#27
phillpower2

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Back to my reply #11 if you will please;

 

Post an Autoruns log for us if you can please, see here  

 

 

1: Extract the Autoruns Zip file contents to a folder.

 

2: Double-click the "Autoruns.exe".

 

3: Click on the "Everything" tab

 

4: Go to File then to Export As or Save in some versions.

 

5: Save AutoRuns.txt file to known location like your Desktop.

 

6: Attach to your next reply.

 

Tutorial here

 
If this does not work I would try temporarily uninstalling Norton and a system refresh, will provide the steps for each if and when required.

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#28
covphoenix

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Attached File  RYAN-PC.zip   291.96KB   16 downloads


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#29
phillpower2

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You have saved the file as ARN as opposed to txt file, when you click on File > Save > you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.


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#30
covphoenix

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Attached File  RYAN-PC.txt   445.12KB   17 downloads


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