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#31
SleepyDude

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Hi,

 

You probably have an Icon next to the clock related with Adobe Update, right click on it and Exit.

Open services.msc like you did before, locate Adobe Acrobat Update Service right click and Stop the service

 

Force Windows to search for the updates


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#32
John Aukerman

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No Adobe icon next to the clock.

 

I opened services.msc, located Adobe Acrobat Update Service, right clicked it, but Stop was grayed out. The only black options are Start and Properties.


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#33
SleepyDude

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No Adobe icon next to the clock.

Ok

I opened services.msc, located Adobe Acrobat Update Service, right clicked it, but Stop was grayed out. The only black options are Start and Properties.

Probably the service is set to Automatic and is not running yet, it takes some time to start if the system wasn't running already. What does the column Status say?
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#34
John Aukerman

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Status column is empty.

 

Startup type is Automatic.


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#35
SleepyDude

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Sorry, if the only option available is Start then is stop for some reason. That is fine, try to update windows now.

 

Acrobat is trying to update and failing... eventually this can block the Windows Installer service that is also used by Windows Update.


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#36
John Aukerman

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OK, I tried to update windows. It found 30 updates and says that it's downloading, but after several minutes, 0 KB and 0% complete.


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#37
SleepyDude

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OK, I tried to update windows. It found 30 updates and says that it's downloading, but after several minutes, 0 KB and 0% complete.

 

Then you have to wait, now it depends on your network speed and if the Windows Update servers are with heavy load or not.

 

Usually the problem is to "find the updates" it passed that phase already, that is good.


Edited by SleepyDude, 04 April 2016 - 10:02 AM.

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#38
John Aukerman

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I let it run 2 hours. Still 0 KB and 0%.


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#39
SleepyDude

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Post a screenshot of Process Explorer running as Administrator.


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#40
John Aukerman

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see attached

Attached Thumbnails

  • scrnshot of process explorer in administrator mode.jpg

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#41
SleepyDude

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» Check the Disk for Errors

  • open the Command Prompt as Administrator (Tutorial)
  • type the command:
    chkdsk /R /x C:
    Note: When it ask if you want to checked the volume next time the system restarts answer Yes
  • restart the computer and let the scan run during boot. The scan can take some time...

Next,

  • download ListChkdskResult
  • execute the file and accept all the windows prompts to authorize the program to run
  • Notepad will open with a report showing the chkdsk result
  • copy & paste the log to your reply

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#42
John Aukerman

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ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 4/4/2016 8:22:51 PM >------
Category: 0
Computer Name: Aspire-5517
Event Code: 1001
Record Number: 7394
Source Name: Microsoft-Windows-Wininit
Time Written: 04-05-2016 @ 00:20:33
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  257536 file records processed.                                         

File verification completed.
  541 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  53 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 5)...
  329544 index entries processed.                                        

Index verification completed.
  0 unindexed files scanned.                                        

  0 unindexed files recovered.                                      

CHKDSK is verifying security descriptors (stage 3 of 5)...
  257536 file SDs/SIDs processed.                                        

Security descriptor verification completed.
  36005 data files processed.                                           

CHKDSK is verifying Usn Journal...
  34764840 USN bytes processed.                                            

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  257520 files processed.                                                

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  21559806 free clusters processed.                                        

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 143598529 KB total disk space.
  56898764 KB in 166589 files.
     96584 KB in 36006 indexes.
         0 KB in bad sectors.
    363953 KB in use by the system.
     65536 KB occupied by the log file.
  86239228 KB available on disk.

      4096 bytes in each allocation unit.
  35899632 total allocation units on disk.
  21559807 allocation units available on disk.

Internal Info:
00 ee 03 00 6f 17 03 00 fc b5 05 00 00 00 00 00  ....o...........
81 01 00 00 35 00 00 00 00 00 00 00 00 00 00 00  ....5...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
 


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#43
SleepyDude

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Hi,

 

Open the folder Download inside c:\Windows\SoftwareDistribution\ delete everything inside the Download folder only.

 

Restart the computer and Search for Updates.


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#44
John Aukerman

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I deleted all (2) files in c:\Windows\SoftwareDistribution\Download.

Restarted. Searched for updates. Found 30. Tried for 70 minutes to download and install. 0 KB downloaded.


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#45
SleepyDude

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Let's check some windows critical services...

Farbar Service Scanner (FSS)
Download Farbar Service Scanner and save the file to the Desktop.

  • Run FSS
  • Check all the options
  • click Scan

Post the generated log in your reply.

 


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