[John Aukerman]

Farbar Service Scanner Version: 27-01-2016
Ran by Acer Owner (administrator) on 05-04-2016 at 08:29:30
Running from "C:\Users\Acer Owner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

[Advertisements]

Can you post the reference (KBxxxx) of the update that is failing to download?

[SleepyDude]

Can you post the reference (KBxxxx) of the update that is failing to download?

[John Aukerman]

I can't tell which update is failing to download. But if it's the first one on the list (see attachment), then the reference is KB3106614.

Attached Thumbnails

• 

[SleepyDude]

From there uncheck all the updates except the ones named Security Update for Windows 7* see if you can install those.

[John Aukerman]

Unchecked all but 12 updates. Still nothing downloads. 0 KB and 0%.

[SleepyDude]

Can you access https://www.microsof...s.aspx?id=49586 using Internet Explorer to download and install the update?

[John Aukerman]

Was able to download. When I clicked install, it got stuck on "Searching for updates on this computer." Should I let it continue to search?

[SleepyDude]

Was able to download. When I clicked install, it got stuck on "Searching for updates on this computer." Should I let it continue to search?

 

Cancel. Run Minitoolbox with the option List last 10 Event Viewer Errors set and post the log.

[John Aukerman]

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Acer Owner (administrator) on 05-04-2016 at 17:55:50
Running from "C:\Users\Acer Owner\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire 5517 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/05/2016 05:53:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1028842

Error: (04/05/2016 05:53:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1028842

Error: (04/05/2016 05:53:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/05/2016 05:53:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1027750

Error: (04/05/2016 05:53:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1027750

Error: (04/05/2016 05:53:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/05/2016 05:52:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1026705

Error: (04/05/2016 05:52:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1026705

Error: (04/05/2016 05:52:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/05/2016 05:52:58 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1025660


System errors:
=============
Error: (04/05/2016 05:52:26 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (04/05/2016 05:52:24 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (04/05/2016 03:54:31 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (04/05/2016 03:54:31 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (04/05/2016 03:52:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/05/2016 03:46:48 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (04/05/2016 03:46:48 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (04/05/2016 10:44:47 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (04/05/2016 10:38:08 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (04/05/2016 10:00:14 AM) (Source: atikmdag) (User: )
Description: Display is not active


Microsoft Office Sessions:
=========================

**** End of log ****
 

[SleepyDude]

Stop the Windows Update service and then try to install the update KB3081320 again.

 

Tell me the result.

[John Aukerman]

I think that I stopped update service a few steps ago. So there didn't seem to be anything to stop. So I tried to download update KB3081320 and nothing happened. It just continued trying to download as always.

[SleepyDude]

I think that I stopped update service a few steps ago. So there didn't seem to be anything to stop. So I tried to download update KB3081320 and nothing happened. It just continued trying to download as always.

 

When you stop the service and then restart the computer the service starts again.

 

The idea is to download the file from the site and then install manually but you have to stop the Windows Update service before installing.

[John Aukerman]

Thanks for the explanation. So I stopped the service and tried the update. Same result. Did it twice just to make sure. I noticed that when I tried to download the update that the update service started again.

[SleepyDude]

Thanks for the explanation. So I stopped the service and tried the update. Same result. Did it twice just to make sure. I noticed that when I tried to download the update that the update service started again.

 

You didn't download the update using Internet Explorer?

[John Aukerman]

OK. I just downloaded it with Internet Explorer and got one step farther. It went through Search for Updates, and then it said Update is not appropriate for this computer.