[Waynesworld]

during the boot I get a blue screen to come up that says.

 

Recovery

Your pC needs to be repaired

 

An unexpected error has occured

 

Error Code  0xc000000e

 

etc......

 

I do not have any recovery tools.

 

 

I was able to get to another screen but not sure what I did to get there..... F8 I think.

 

Anyway I now have a screen up that says;

 

Startup Menu

F1     System Information

F2     System Diagnostics

F9     Boot Device Options

F10   BIOS Setup

F11   System Recovery

 

Enter -  Continue Startup

For more info go to ... www.hp.com\go\techcenter\startup

 

 

 

 

I tried to select F2 and F11 but nothing happened.

 

 

Please help.

[Advertisements]

If you want to create a Windows 8 or Windows 8.1 DVD follow the guide at below website Url link.


"Windows 8 and Windows 8.1 ISO - Download or Create"
http://www.eightforu...oad-create.html

 

 

 

You will need a Windows Setup DVD but if you don't have one and cannot create one follow below instruction.
Unplug any recent USB discs, CDs, DVDs etc. This includes a memory card reader too. Press the power button to power off the laptop wait 5 second then power on laptop and immediately press the F11 key repeatedly. The Windows Recovery Environment should start if not try again. On the Choose an option screen click the "Troubleshoot" then click "Advanced options". At the Advance options screen click Command Prompt and type below command one at a time.



bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

 

 

Restart the laptop to see if Windows boot normally. If you start your laptop with Windows Setup DVD you can follow same instructions above to execute bootrec commands.

[FreeBooter]

If you want to create a Windows 8 or Windows 8.1 DVD follow the guide at below website Url link.


"Windows 8 and Windows 8.1 ISO - Download or Create"
http://www.eightforu...oad-create.html

 

 

 

You will need a Windows Setup DVD but if you don't have one and cannot create one follow below instruction.
Unplug any recent USB discs, CDs, DVDs etc. This includes a memory card reader too. Press the power button to power off the laptop wait 5 second then power on laptop and immediately press the F11 key repeatedly. The Windows Recovery Environment should start if not try again. On the Choose an option screen click the "Troubleshoot" then click "Advanced options". At the Advance options screen click Command Prompt and type below command one at a time.



bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

 

 

Restart the laptop to see if Windows boot normally. If you start your laptop with Windows Setup DVD you can follow same instructions above to execute bootrec commands.

[Waynesworld]

At the link you gave it says I have to have a product key.

 

This computer is 2 or 3 years old and I don't have any of the documents that came with it.

 

 

 

If I do the F11 process you mentioned its never boots up to the

[FreeBooter]

What is the version and edition of the Windows install on computer?

[Waynesworld]

I'm pretty sure its windows 8.... not sure about edition.

[Waynesworld]

I can not get into the computer to check it. 

 

All I know is that it has Windows 8

[Waynesworld]

Did not mean to post same info again

Edited by Waynesworld, 08 April 2016 - 11:10 AM.

[FreeBooter]

Have a look back of the computer for COA Sticker use the product key on the COA sticker to download Windows 8 hopefully it will work as with “System Locked Pre-installation,” you’re not allowed to use that key to install Windows. If you try, you’ll get error messages about the key being invalid.

[Waynesworld]

No sticker on the back of the computer.

[FreeBooter]

Create yourself a live linux CD and copy your personal files to external drive or media. KNOPPIX is a bootable Live system on CD, DVD or USB flash drives. You can try to reset laptop to its factory settings which will reinstall Windows O/S and applications come with the laptop follow the guide at youtube video to reset your laptop to factory settings if you cannot start the Windows Recovery Options then you will need to contact HP support to purchase a factory recovery CD's. If you can boot your laptop into Windows Recovery Options you can try Automatic Startup Repair and below commands.

 

bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

 

 

"Restore Hp Laptop to Factory Defaults"

https://www.youtube....h?v=RD3vlDaOuPY