[Waynesworld]

during the boot I get a blue screen to come up that says.

 

Recovery

Your pC needs to be repaired

 

An unexpected error has occured

 

Error Code  0xc000000e

 

etc......

 

I do not have any recovery tools.

 

 

I was able to get to another screen but not sure what I did to get there..... F8 I think.

 

Anyway I now have a screen up that says;

 

Startup Menu

F1     System Information

F2     System Diagnostics

F9     Boot Device Options

F10   BIOS Setup

F11   System Recovery

 

Enter -  Continue Startup

For more info go to ... www.hp.com\go\techcenter\startup

 

 

 

 

I tried to select F2 and F11 but nothing happened.

 

 

Please help.

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At the link you gave it says I have to have a product key.

 

This computer is 2 or 3 years old and I don't have any of the documents that came with it.

 

 

 

If I do the F11 process you mentioned its never boots up to the

[Waynesworld]

At the link you gave it says I have to have a product key.

 

This computer is 2 or 3 years old and I don't have any of the documents that came with it.

 

 

 

If I do the F11 process you mentioned its never boots up to the

[Waynesworld]

I'm pretty sure its windows 8.... not sure about edition.

[Waynesworld]

I can not get into the computer to check it. 

 

All I know is that it has Windows 8

[Waynesworld]

Did not mean to post same info again

Edited by Waynesworld, 08 April 2016 - 11:10 AM.

[Waynesworld]

No sticker on the back of the computer.