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another unable to run any antivirus removal tool [Solved]


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#1
brennaman

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I am also not able to download an antivirus removal tool.  I trying to download avast, but it will not allow me to go to the website.  I tried to download the latest version of TDSSKiller, which I saw on another thread, but I am not able to go to that website to download it.  Thanks for any help you can provide.


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#2
Essexboy

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Hi try to download this programme,

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select additions at the bottom
  • Press Scan button.
    frst.JPG
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please attach both logs generated.

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#3
brennaman

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Here are the files, thanks

Attached Files


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#4
Essexboy

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Could you try to download Avast after this fix.. Direct link :
Avast Free


CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
Winsock: Catalog5 07 C:\ProgramData\System32\SafeGuard32.dll No File
Winsock: Catalog5-x64 07 C:\ProgramData\System32\SafeGuard64.dll [3587000 2015-12-30] ()
S2 wbsvc; C:\Program Files\WebBar\wbsvc.exe [33792 2016-02-23] (Web Bar Media) [File not signed]
2016-03-12 20:47 - 2016-03-12 20:47 - 00000034 _____ C:\Users\Public\Documents\{DE764086-1C0A-4DD3-90BA-0B93BDD794BE}
2016-03-12 20:41 - 2016-04-05 20:18 - 00000000 ____D C:\Program Files\WebBar
Task: {01070F9D-E5CE-4386-91F6-1952CE5AA2FB} - System32\Tasks\WebBarLaunchTask => C:\Program Files\WebBar\wbsvc.exe [2016-02-23] (Web Bar Media) <==== ATTENTION
Task: {5F8D7336-CF79-4458-9F5B-22BA40B836AB} - System32\Tasks\WebBarUpdateTask => C:\Program Files\WebBar\wbsvc.exe [2016-02-23] (Web Bar Media) <==== ATTENTION
Task: C:\WINDOWS\Tasks\System HealerPeriod.job =>
Task: C:\WINDOWS\Tasks\System HealerStartUp.job => C:\Program Files (x86)\SystemHealer\SystemHealer.exe
AlternateDataStreams: C:\WINDOWS\SysWOW64\mswinsck32.ocx:rsrc [34]
C:\ProgramData\System32\SafeGuard32.dll
C:\ProgramData\System32\SafeGuard64.dll
C:\Program Files (x86)\SystemHealer
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers


Save this as fixlist.txt, in the same location as FRST.exe
FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

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#5
brennaman

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Well here is what I have.  2 files, 1 from adwcleaner, and the other it the fixlog.  I think you did it.  Thank you very much.

Attached Files


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#6
Essexboy

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Were you able to download and install Avast ?

How is the system now
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#7
brennaman

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Yes I was able to download avast and all is back to normal.  Thanks for all your help.


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#8
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown
delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#9
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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