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slow loading [Solved]


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#1
dustypink

dustypink

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Hi I ran a malware scan I have 0 malware but my laptop is so slow loading the last week, to a point I am having to refresh all the time its telling me IE is not working or the website address is not recognised.

 

The other day I logged off and it wouldn't turn off so I had to take the battery out.

 

 

Thanks for your help

 

 


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#2
Jr0x

Jr0x

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Hi dustypink,

Welcome to :welcome:. My name is Jr0x and I'll be helping you with your problem.

Please Note: I am still in training and my fixes have to be approved by my instructor so there may be a slight delay in my replies. Look upon it as a good thing though in that you have two people looking at your problem.

Before we get started, there are a few things I need you to take note of.

  • Please read through the instructions before attempting to follow those procedures. I would recommend printing them out as some of the instructions would requires you to be in safe mode / offline.
  • If there is anything you are unclear of, please ask before you start the fix.
  • Do not run any scripts / tools on your own, unsupervised usage may cause more harm than good.
  • Please stay with me on this thread, do not start another thread in here (Geeks To Go) or any other forum until I've declared you clean and good to go.
  • There may be delayed response to you as we may live in different timezone.
  • Inform me of anything that happens unexpectedly during the fix at any point of time.
  • As much as we like to make this a easy process for you. Malware removal is a complex multi-step process, and things may happen such as data loss or render your machine unbootable. I would recommend that you backup your personal data before we proceed.
  • Posts that are not replied to in four (4) days will result in the topic being closed. We have not forgotten you; this is just an effort to keep the boards organized and flowing. To continue on your closed topic, please PM me or any Moderator to have the topic reactivated. If, at any time during our working together, I have not responded to you in 2 days (48 hours), then please PM me.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
  • As we go along please tell me how the computer is running now. Please be as descriptive as possible e.g. I'm still getting web redirects, I am unable to access the internet etc.

Let's get started.

FRST.gif Scan with Farbar's Recovery Scan Tool (FRST)

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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#3
dustypink

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is this ok

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#4
Jr0x

Jr0x

    Malware removal team

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Hi dustypink,
 
Please copy and paste the log into your post instead of attaching it in your future post.

FRST.gifFix with FRST
  • Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. To do this highlight the contents of the box, right click on it and select copy.
  • Right-click in the open notepad and select Paste.
  • Save it on the desktop as fixlist.txt
NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.



Start
CreateRestorePoint:
CloseProcesses:

Toolbar: HKU\S-1-5-21-3633593147-2618078388-3133234350-1001 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-3633593147-2618078388-3133234350-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File

CMD: netsh winsock reset
CMD: netsh winsock reset catalog
CMD: ipconfig /flushdns
CMD: bitsadmin /reset /allusers
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state on
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ip reset c:\resetlog.txt

Emptytemp:
End
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

Run FRST and press the Fix button just once and wait. The tool will make a log on the desktop (Fixlog.txt) please post it in your next reply.

Note: Your machine will reboot after the fix.


adwcleaner_new.png Scan with AdwCleaner

Download AdwCleaner from here or from here. Save the file to the Desktop.

Note: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.
  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    You will see the following console:
    AdwCleaner_Scan_zpsvt1mvqxm.png
  • Click the Scan button and wait for the scan to finish.
  • After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove. Please Do Not delete anything at this time.
  • Do not click the Cleaning button.
  • Click the Logfile button to get the log.
  • Copy and Paste it into your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt.
  • Click the X in the upper right corner of the program or click the File menu and click Exit to close the program.
In your next reply, please include the following:
  • FRST fixlog
  • AdwCleaner log

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#5
dustypink

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Hi

 

I can not copy and paste on here I never have been able to that's why I have to attach the results do you want me to carry on attaching them?


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#6
dustypink

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attached

Attached Files


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#7
Jr0x

Jr0x

    Malware removal team

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Hi dustypink,
 
Please do carry on attaching the files as needed if you are unable to copy and paste to post it.

adwcleaner_new.pngRe-run AdwCleaner

Close all open windows and browsers.

Re-open AdwCleaner
  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  • Click the Scan button and wait for the scan to finish.
  • Everything left checked will be deleted.
  • Now click the Cleaning button.
  • Once done it will ask to reboot, allow this.
  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C1].txt
JHlUMFt.png Re-scan with Malwarebytes Anti-Malware
  • Launch Malwarebytes from your Desktop
  • In Database version section, click Update Now
  • Once the update is done, click Settings>Detection and Protection
  • Make sure that all three boxes under Detection Options are checked
    vG7pLOy.png
  • Go back to Dashboard and click the big, green Scan Now button.
  • Wait for Malwarebytes Anti-Malware to finish the scan
  • If the program will detect anything, click Remove Selected. The program might want to reboot the system. Allow it it wants to.
  • Once the deletion is done (or after reboot), go to History, select Application Logs and click the latest Scan Log.
  • Click Export, then click Copy to Clipboard.
  • Paste (CTRL+V) the log into your next reply.
Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.
Click there Run ESET Online Scanner.

If using Internet Explorer:
  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.
If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.
To perform the scan:
  • Make sure that Enable detection of potentially unwanted applications is checked.
  • In the Advanced Settings dropdown menu:
    • Make sure that Remove found threats is unchecked.
    • Scan archives is checked.
    • Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
    • Use custom proxy settings is unchecked.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt. Open it using Notepad.
Please include this logfile in your next reply.
Don't forget to re-enable previously switched-off protection software!
 
In your next reply, please include the following:
  • AdwCleaner log
  • MalwareBytes log
  • ESET log
  • How is your system running now?

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#8
dustypink

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adware


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#9
dustypink

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adware

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#10
Jr0x

Jr0x

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How about the rest?


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#11
dustypink

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 17/04/2016
Scan Time: 14:59
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.04.17.03
Rootkit Database: v2016.04.17.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: dustypink

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330269
Time Elapsed: 39 min, 43 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)


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#12
dustypink

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Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 17/04/2016
Scan Time: 14:59
Logfile:
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.04.17.03
Rootkit Database: v2016.04.17.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: dustypink

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330269
Time Elapsed: 39 min, 43 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)


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#13
Jr0x

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You missed out ESET log.

 

And how's the system running now?


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#14
dustypink

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hold on lol its taking ages


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#15
dustypink

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Cant do ESET it wont scan I have disbabled avast etc

 

computer running better tho


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