[Jr0x]

Is there any message stating why ESET isn't able to perform the scan?

 

Glad to hear that.

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Hi dustypink,
 
It's alright, we don't need the ESET log.
 
Here's the good news.


OK! Well done. Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Uninstall ESET

• Swipe in from the right edge of the screen, then tap Search. (If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.)
• Enter control panel in the search box, then tap or click Control Panel.
• Under View by:, select Large Icons, then tap or click Programs and features.
• In the list of programs installed, locate the following program(s):
  
  ESET
• Click on each program to highlight it and right click the program and click Uninstall.
• After the programs have been uninstalled, close the Installed Programs window and the Control Panel
• Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET
C:\Program Files (86)\ESET

2. Close Windows Explorer.

Tools CleanUp with DelFix

Download Delfix and save it to the Desktop.

• Right click the and click Run as Administrator.
• Ensure ALL boxes are checked.
  
• Click the Run button.
• The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

Delete the following Files and Folders (If Present):

Chrome Installer (ChromeSetup.exe)
Tweaking Registry Backup Installer (tweaking.com_registry_backup_setup.exe)
BFE.reg

Delete any other .bat, .log, .reg, .txt, and any other files created or downloaded during this process, and left on the desktop and empty the Recycle Bin.

Keeping your software updated

Windows Updates

• Swipe in from the right edge of the screen, then tap Search. (If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.)
• Enter control panel in the search box, then tap or click Control Panel.
• Under View by:, select Large Icons, then tap or click Windows Update.
• Click on Change Settings
  
  
• Select "Install updates automatically (recommended)" from the Important updates drop-down.
  
  
• Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
• Ensure that all of the other check boxes are checked.
• Click OK.

Malwarebytes Anti-Malware

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.

Keep Java Updated

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable and uninstall Java.

How to Disable Java in your Web Browser

How to Completely Remove and Uninstall Java From Windows PC

Filehippo Updatechecker

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker

Tips, Information, and Optional Installation

Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.

To help protect yourself while on the web, I recommend you read Answers to common security questions - Best Practices

Installation of Unchecky (Optional)

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.



Then click Finish



Unchecky is now installed and will help you keep unwanted check boxes unchecked.

Installation of CryptoPrevent (Optional)

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You may read more about this here.

To download and install:

• Click CryptoPrevent
• Under the Free Edition column, enter your name and email and click on Request Download Link button to request for a download link
• Once received a link in your email (may need to check your Junk mail), download the tool to your Desktop
• Open the program by clicking Run when prompted from your browser or by going to the Desktop where the file was saved and right-click and select Run as Administrator
• Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
• You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
• You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
• You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
• Click the Apply button to set Default protection.
• You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
• That's it. The protection is in place.

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.

If you have any other questions, please feel free to ask me.

[Jr0x]

Hi dustypink,
 
It's alright, we don't need the ESET log.
 
Here's the good news.


OK! Well done. Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Uninstall ESET

• Swipe in from the right edge of the screen, then tap Search. (If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.)
• Enter control panel in the search box, then tap or click Control Panel.
• Under View by:, select Large Icons, then tap or click Programs and features.
• In the list of programs installed, locate the following program(s):
  
  ESET
• Click on each program to highlight it and right click the program and click Uninstall.
• After the programs have been uninstalled, close the Installed Programs window and the Control Panel
• Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET
C:\Program Files (86)\ESET

2. Close Windows Explorer.

Tools CleanUp with DelFix

Download Delfix and save it to the Desktop.

• Right click the and click Run as Administrator.
• Ensure ALL boxes are checked.
  
• Click the Run button.
• The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

Delete the following Files and Folders (If Present):

Chrome Installer (ChromeSetup.exe)
Tweaking Registry Backup Installer (tweaking.com_registry_backup_setup.exe)
BFE.reg

Delete any other .bat, .log, .reg, .txt, and any other files created or downloaded during this process, and left on the desktop and empty the Recycle Bin.

Keeping your software updated

Windows Updates

• Swipe in from the right edge of the screen, then tap Search. (If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down, then click Search.)
• Enter control panel in the search box, then tap or click Control Panel.
• Under View by:, select Large Icons, then tap or click Windows Update.
• Click on Change Settings
  
  
• Select "Install updates automatically (recommended)" from the Important updates drop-down.
  
  
• Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
• Ensure that all of the other check boxes are checked.
• Click OK.

Malwarebytes Anti-Malware

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.

Keep Java Updated

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable and uninstall Java.

How to Disable Java in your Web Browser

How to Completely Remove and Uninstall Java From Windows PC

Filehippo Updatechecker

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker

Tips, Information, and Optional Installation

Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.

To help protect yourself while on the web, I recommend you read Answers to common security questions - Best Practices

Installation of Unchecky (Optional)

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.



Then click Finish



Unchecky is now installed and will help you keep unwanted check boxes unchecked.

Installation of CryptoPrevent (Optional)

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You may read more about this here.

To download and install:

• Click CryptoPrevent
• Under the Free Edition column, enter your name and email and click on Request Download Link button to request for a download link
• Once received a link in your email (may need to check your Junk mail), download the tool to your Desktop
• Open the program by clicking Run when prompted from your browser or by going to the Desktop where the file was saved and right-click and select Run as Administrator
• Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
• You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
• You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
• You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
• Click the Apply button to set Default protection.
• You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
• That's it. The protection is in place.

Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.

If you have any other questions, please feel free to ask me.

[dustypink]

I am going on Holidy in the morning and I am at work tonight so I wont be able to respond till 24th

[dustypink]

I will do all this on 24th and then reply thanks for all your help x

[Jr0x]

Alright. Enjoy!

[dustypink]

ok back home now

Attached Files

•  DelFix.txt   1.51KB   116 downloads
•  DelFix.txt   1.51KB   112 downloads

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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