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Corrupted External Drive Problems

Started by Lucky Dearly , Apr 12 2016 03:51 AM

Best Answer Lucky Dearly , 15 April 2016 - 07:31 PM

chkdsk still gives the same error message when I ran chkdsk /r on the infected drive. Guess i'll have to reformat it Drive works after the reformat, currently restoring the backed up data to t... Go to the full post »

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#1
Lucky Dearly

Posted 12 April 2016 - 03:51 AM

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349 posts

Hey all

Got a bit of a major problem on my hands, my 1TB Western Digital external drive has suddenly gone corrupt. I tried to run chkdsk using an admin prompt but everytime it gives me the error message "unable to determine volume version and state. chkdsk aborted". Also trying to access the drive gives me the error message "D:\ is not accessible. the disk structure is corrupt and unreadable"

I hope it's possible to fix the drive without having to reformat it, got a lot of personal family pictures on the drive as well as other files.

Edited by Lucky Dearly, 12 April 2016 - 03:52 AM.

#2
iammykyl

Posted 12 April 2016 - 06:01 PM

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Technician
7,659 posts

Gday Lucky Dearly/

If you have any backup software running, disable it.

We need to see the drive structure of D. Please open disk management, Make sure to go full screen, take a screen shot and add to your next reply.

Instructions if you are not sure of the steps to take, > http://pcsupport.abo...-management.htm

#3
Lucky Dearly

Posted 13 April 2016 - 12:16 AM

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349 posts

here's what it looks like. as you can see the D drive is the problem drive

Edited by Lucky Dearly, 13 April 2016 - 12:17 AM.

#4
iammykyl

Posted 14 April 2016 - 12:44 AM

Tech Staff

Technician
7,659 posts

Sorry for the delay, had other commitments.

(D) Partition is now RAW, something went wrong with the file structure, Windows can't read any Data, it should be NTFS.

Please download and install the free ver of Recuvafrom the bottom of this page, > http://www.piriform.com/recuva

Run the basic Wizard, info on this page, > http://www.piriform....ard-wizard-mode

Note, If you are able to to find the files you want, you will need a destination for saving those files.

#5
Lucky Dearly

Posted 14 April 2016 - 12:51 AM

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349 posts

I'll give those a shot, hopefully I can repair this thing without losing files.

#6
iammykyl

Posted 14 April 2016 - 02:19 AM

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7,659 posts

:thumbsup:

Recuva won't actually repair the drive, it is only a means of hopefully recovering your Data.

#7
terry1966

Posted 14 April 2016 - 05:47 AM

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1,143 posts

once you've backed up and recovered your data as iammmy instructed it will then be safe to try and repair the partition table.

with luck after it's repaired everything will be still be there and usable again, i'd use testdisk to do the repair.

full instructions on where to get testdisk and how to do the repair are here at this blog :- http://html5.litten....nly-became-raw/

:popcorn:

#8
Lucky Dearly

Posted 14 April 2016 - 01:42 PM

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okay currently running testdisk right now. on the third screen when I choose the partition type the hint shows None partition.

Oh wait, nevermind. I selected the wrong thing. I think I got this now. I was selecting the drive itself instead of the partition. Now the hint shows intel instead

Edit: Hmm this isn't good. after the deep scan I hit P to look at the files and I get an error saying "can't open filesystem. filesystem seems damaged"

Edit: Now my pc crashed twice with the drive plugged in.

Edited by Lucky Dearly, 15 April 2016 - 03:51 AM.

#9
terry1966

Posted 15 April 2016 - 07:56 AM

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have you backed up all your data on the drive?

did the drive pass a smart test?

are you sure your choosing the correct drive to work with after selecting the no log option? what drive options show up eg. /dev/sda, /dev/sdb, /dev/sdc etc.?

have you tried to write anything to the drive yet?? (don't!!!)

no idea why your pc crashed but using testdisk should not effect or crash your os (unless of course you use it to make changes to your os drive.), so there might be a problem elsewhere with your pc.

can you provide screenshots of :-

1. your drive options after the no log option,

2. what is shown after you do the quick search on the drive, (do not hit the enter key to get to the option to run a deeper search.)

3. and last what is shown when you hit p to show the files after the quick search.

:popcorn:

Edited by terry1966, 15 April 2016 - 08:07 AM.

#10
Lucky Dearly

Posted 15 April 2016 - 01:22 PM

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349 posts

nope i didn't try to write anything yet, I'll post the screenshots as soon as I can get them. I get two options in testdisk. sda and sdb. sda being my main drive which is good and sdb being the external drive as well as options for both the C: and D: drives

as for the crashes I think it was something else and not the scan that did that.

as for the quick search when I pressed P it displayed the damaged filesystem error message. Same thing after a deep scan too

here's what I got from the S.M.A.R.T. scan.

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10JMVW-11S5XS0
Serial Number:    WD-WXE1C22C5739
LU WWN Device Id: 5 0014ee 6ad0e2f88
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is:    Fri Apr 15 12:20:47 2016 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART STATUS RETURN: incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
     was never started.
     Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 121) The previous self-test completed having
     the read element of the test failed.
Total time to complete Offline
data collection:   (18900) seconds.
Offline data collection
capabilities:     (0x7b) SMART execute Offline immediate.
     Auto Offline data collection on/off support.
     Suspend Offline collection upon new
     command.
     Offline surface scan supported.
     Self-test supported.
     Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 205) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:         (0x70b5) SCT Status supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate     0x002f   167   145   051    Pre-fail Always       -       65851
3 Spin_Up_Time            0x0027   181   170   021    Pre-fail Always       -       1941
4 Start_Stop_Count        0x0032   085   085   000    Old_age   Always       -       15555
5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail Always       -       0
7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
9 Power_On_Hours          0x0032   073   073   000    Old_age   Always       -       20424
10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
12 Power_Cycle_Count       0x0032   097   097   000    Old_age   Always       -       3543
192 Power-Off_Retract_Count 0x0032   196   196   000    Old_age   Always       -       3171
193 Load_Cycle_Count        0x0032   173   173   000    Old_age   Always       -       83747
194 Temperature_Celsius     0x0022   121   099   000    Old_age   Always       -       26
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector 0x0032   200   200   000    Old_age   Always       -       28
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 19 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 19 occurred at disk power-on lifetime: 20264 hours (844 days + 8 hours)
When the command that caused the error occurred, the device was in standby mode.