[Alex from GA]

I bought a reconditioned laptop, HP 6930P, put my old hard drive, from the same model, in it and it worked fine for a few weeks.  Today, my wife said, it kept losing the network so I suggested she reboot.  I had to reboot last night when it did the same thing.  When she rebooted this came up and when I tried to run the tests it failed.  Windows was preloaded so I don't have a disk.  It's Windows 10 by the way.  What do I do to fix it?  Thanks.

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Hi Alex from GA,

 

Please verify all of your external USB devices are disconnected. You need to boot your computer into Windows Recovery Environment (WinRE) to repair this issue we need to use recovery tools within from WinRE.

Do you have Windows 10 Setup DVD?

Do you have a Windows running working computer?

[FreeBooter]

Hi Alex from GA,

 

Please verify all of your external USB devices are disconnected. You need to boot your computer into Windows Recovery Environment (WinRE) to repair this issue we need to use recovery tools within from WinRE.

Do you have Windows 10 Setup DVD?

Do you have a Windows running working computer?

[Alex from GA]

Nothing is connected, have no DVD, do have a windows computer, XP.  I changed hard drives to the one that came with the refurbished computer and am up and running.  My son has an external box that I'm going to use to get all the stuff I want to keep and load it.  I don't quite know how to do this but I'll muddle through.  What is WinRE and how do I get it?  Thanks.

[FreeBooter]

WinRe is where you can use Windows O/S recovery tools have a look at the screenshot of few WinRE recovery tools for Windows O/S. You can start Winre from either Advance Boot Option menu or with Windows 10 WinRE Startup Repair tool starts automatically which after this tool finish you will get a option to use advanced recovery tools also WinRe recovery tools can be access from Windows O/S Setup DVD by selecting Repair your computer option. You can access your personal data and back them up to another media by connecting hard disk drive to external hard disk enclosure and connect the external hard disk enclosure to any computer and use the File Explorer to copy your data.

 

 

Edited by FreeBooter, 17 April 2016 - 09:04 PM.