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False security warnings?

trojan malware

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#1
AzMcCoy

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My son was using my computer and he tells me COME QUICK something is wrong....

 

It was a fake warning to "Frontier user" need to call Microsoft Support and an 800 number and it was from 1073590259.RSC.CDN77.org

 

Need to know what that is all about please?

 

The FRST Scan results are attached

 

This is a Lenovo 64 bit Windows 10 desktop.

Attached Files


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#2
zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)
 

Need to know what that is all about please?

It's a scam trying to get something from you, caused by adware or the website you visited.
 
Next
Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the logfile button and the log will open in Notepad.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished and the PC has rebooted.
  • Please post the content of that log file with your next answer.
  • The report will be saved in the C:\AdwCleaner folder.
     
    Next
    Please download Junkware Removal Tool to your Desktop.
    Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
    Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
    The tool will open and start scanning your system.
    Please be patient as this can take a while to complete, depending on your system's specifications.
    On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
    Please post the contents of JRT.txt into your reply.

    In your next reply post;
  • The AdwCleaner [SO].txt Log
  • The JRT.txt Log

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#3
AzMcCoy

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I believe these are what you are looking for.

 

Thank you for your willingness to help with this.

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#4
zep516

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Thanks for those,

Have you run Malwarebytes ? If not please do so. Malwarebytes will be a bit longer scan then the previous scans just run. I'd also like to know what browsers are being used as we may reset them.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.


    Posting the Malwarebytes log.

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • post that saved log to your next reply.


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#5
AzMcCoy

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I usually use Chrome as a browser

 

Attached please find the Malware scan.

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#6
zep516

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Hello,

Are we still getting warnings "need to call Microsoft Support"
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#7
AzMcCoy

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Have not had one lately.  Looks like you helped me clean the bug out.

 

Thank you sir.


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#8
AzMcCoy

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I may have spoken too soon.

 

Just had a new fake message....Flash player is outdated. Download............

 

Ran all the above mentioned scans, and a couple of others as well and rebooted the Router.  Now it will be a wait and see issue I suppose.

 

 

LOOKS like it's cleaned. Haven't had any pop ups or notices in 24 hours.

 

 

Thanks again.


Edited by AzMcCoy, 17 April 2016 - 11:19 AM.

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#9
zep516

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Hello,

Busy weekend unable to reply.

How are things going on the machine today ?

Joe
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#10
zep516

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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