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Internet Exporer won't start, Windows will not Update (Resolved).

Internet Explorer Windows Update

Best Answer paulme8337 , 19 April 2016 - 08:31 AM

Removed AVG. Installed MSE. IE version 10 now opening fine.Will now try Windows Update! Should I try update to IE 11 or would you advise leaving as is? p.s. Is MSE a good antivirus or would yo... Go to the full post »


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#16
paulme8337

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I know how to open Command Prompt but how do I do so as Administrator please?


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#17
phillpower2

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No need to use command prompt as you can do this from within Windows, follow option one at the link that I provided earlier, see here rather than going back to page one.

 

Please avoid adding multiple posts while waiting for us to reply to your last post, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page. 


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#18
FreeBooter

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If you like you can ignore my suggestions to you for your issues but your lose as i have giving you valid good advices which will not conflict with phillpower2 suggestions to you if you follow them.


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#19
paulme8337

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Hi again Phil & Freebooter.

  • I have uninstalled IE 11, restarted computer, opened Windows Update, set to download future updates, also set to hide IE 11 updates. Internet Explorer is now version 10 on my p.c.

Unfortunately, Internet Explorer (Ver. 10) still doesn't open and Windows Update reports "Checking for Updates" but never finishes the task.

No change from original problem!!!

 

  • I have also followed the instructions from Freebooter:
  1. Typed Net stop wuauserv & Rd /s /q %SystemRoot%\SoftwareDistribution into command line . Restarted computer - issue NOT resolved.
  2. Typed Sfc /Scannow  to repair Windows errors - log file attached of output result.
  3. Started Internet Explorer without add-ons from Command Prompt - still did not start.

Before I give up and accept it is a Microsoft initiated issue, is there anything else you can suggest please?

 

Regards Paul


Edited by paulme8337, 17 April 2016 - 11:59 PM.

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#20
FreeBooter

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Open Command Prompt as a administrator and type Findstr  /c:"[SR]"  C:\Windows\Logs\CBS\CBS.log  >  %UserProfile%\Desktop\CBS.txt command  and press Enter key. Paste the content of CBS.txt files located at Desktop to Pastebin.com and give us the pasted link. Open Control Panel --> Internet Options from Advanced tab click Restore advance settings button and click Reset button to reset Internet Explorer setting to its default settings. Try Internet Explorer see issue resolved.  I have few Url link for you below check them out please make sure to use the tools and batch scripts to troubleshot the issues. I need you to uninstall third party Firewall and antivirus program and see if any one of the issues is resolved. Don't give up we are not finnish!

 

 

"Automatically fix Windows security settings to keep your PC safe"
https://support.micr...ware_prevention

 

"What to do when Internet Explorer isn't working"
http://windows.micro...orking#ie=ie-11

 

"Microsoft Fix it Center Portable 3.5.0.41 "
http://www.majorgeek...r_portable.html

 

"Reset Windows Update Components"
https://www.whitehat...c.php?f=16&t=18

 

"Reset TCP/IP Protocol Suite"
https://www.whitehat....php?f=16&t=750


Edited by FreeBooter, 18 April 2016 - 01:41 AM.

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#21
paulme8337

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Hi Phillpower,

 

Don't know if this helps, but I have temporarily disabled my antivirus (AVG) and Internet Explorer 10 now opens!!!!

If I enable AVG, IE 10 stops working.

 

Any thoughts?


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#22
FreeBooter

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Hi Phillpower,
 
Don't know if this helps, but I have temporarily disabled my antivirus (AVG) and Internet Explorer 10 now opens!!!!
If I enable AVG, IE 10 stops working.
 
Any thoughts?

The antivirus program could also be the reason why Windows updates cannot be downloaded uninstall AVG software. I cannot advice you on why AVG software causing Internet Explorer not lunching as there maybe few reasons way if you still want to use this software you can try reinstalling the AVG software there are other free software's you can use like Avast antivirus software which is free and better than AVG antivirus software in my view.


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#23
phillpower2

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AVG is a known hog on system resources which among other things will slow your computer down, it is also not as good an AV protection as it once was and using an alternative free AV that offers very good protection and is also light on system resources is recommended, Avast or MSE would be what I would suggest.

 

Uninstall AVG using the proper removal tool from here

Avast! free Antivirus to the bottom left here

MSE from here


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#24
paulme8337

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Thank you Phil - I will remove &replace AVG then report back to you.

Regards Paul


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#25
paulme8337

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✓  Best Answer

Removed AVG. Installed MSE. IE version 10 now opening fine.

Will now try Windows Update! Should I try update to IE 11 or would you advise leaving as is?

 

p.s. Is MSE a good antivirus or would you recommend Avast - I used to have that but was inundated with adverts and frequent (daily at least!) requests for me to upgrade to paid version.

 

Thanks for all your help. Much appreciated.

 

Regards

Paul


Edited by paulme8337, 19 April 2016 - 08:33 AM.

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#26
FreeBooter

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Avast antivirus software has much better protection then MSE software. Install Internet Explorer 11 upgrade it has much better protection and enhance features then previous Internet Explorer versions. Keep us up to date with downloading Windows updates issue.


Edited by FreeBooter, 19 April 2016 - 10:46 AM.

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#27
phillpower2

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Used Avast (free) for years before upgrading to 8/8.1 then 10 and never had a problem, now I just use Windows Defender which now offers the same real time protection as MSE.

 

Updating to IE11 would also be my recommendation  :thumbsup:


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#28
paulme8337

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Internet Explore version 11 now running OK.

Windows Update running most of the time, but still terribly slow sometimes!

I think I can consider problem solved.

 

Thanks for all your help.


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#29
phillpower2

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Great news and a job well done on your behalf  :thumbsup:

 

The slow updates should be less of a burden once you only have the future updates to download and install and you never know MS may have done something about it by then.

 

You are most  welcome  :)


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