[glacerstream]

My computer is a Dell Inspiron 2350, and it has been infected by "Cassiopessa", a malware infection I am told.  I first click on "Search the web and Windows", Then I write "C", and that gives me "Control Panel", in the control panel I click on "Uninstall a program", but "cassiopessa " is not list there.  Here is what is listed:  A ruler for Windows, Dell customer connect, Dell Update, Google Chrome, Intel Graphics Driver, McAfee live safe, McAfee Virtual Technician, McAfee Web Advisor, Muse Score 2, and Realtek High Definition Audio Driver.  My last "Install On" was 4/20/2016: McAfee Live Safe.  I can not uninstall "Cassiopessa because it is not listed, why it is not listed I do not know.  Many of the malware removal programs tell me to go to "Uninstall a program" and uninstall Cassiopessa.  Can't remove Cassiopessa if it is not listed.  In  the geekstogo "Malware and Spyware Cleaning Guide"  Windows XP, Windows Vista and 7, and 8 and 8.1 are listed, but Windows 10 is not listed for some strange reason, and Windows 10 is what I have. Can anyone give me some advice on how to remove this malware?   Will really appreciate it.  Thank you.

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Hi there, I will need to look at the system first

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Hi there, I will need to look at the system first

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Select additions at the bottom
• Press Scan button.
  
• It will produce a log called FRST.txt in the same directory the tool is run from.
• Please attach both logs generated.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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