[Channeal]

Hello againPhill,

 

Okay, done that.

 

When I try the clean boot thing, there are 2 things that wont close: Abobe Acrobat Update Services and synTPEnh Caller Service

 

How do I get them to close?

 

Thanks,

Chris

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It's okay.... I restarted and they are stopped now!

[Channeal]

It's okay.... I restarted and they are stopped now!

[phillpower2]

[Channeal]

Good evening Phill,

Don't know what that All In one thing was doing, but it was certainly fascinating - and it WORKED!

Thank you so, so much!

I'd buy you a pint in the pub if you lived nearer!

Have a great week.

Chris.

[phillpower2]

Hi Chris,

 

Glad to hear that the AIO tool worked and yes it is a really good tool 

 

Any repair logs should be found in C:\ Program Files\Tweaking.com\Windows Repair (All in One)\Logs if you want us to take a look upload the info for us please.

 

 

I'd buy you a pint in the pub if you lived nearer! 

 

 

No worries, I`m quite happy just being able to help 

[Channeal]

Please see Edit which follows the log.

Hello Phill,
 
Okay, here are the logs. It seems to have found lots of problems - which is probably why it took so long! How on earth did I get all those errors in such a short time?
 
Tweaking.com - Windows Repair v3.9.13
--------------------------------------------------------------------------------
 
System Variables
--------------------------------------------------------------------------------
OS: Windows 10 Home
OS Architecture: 32-bit
OS Version: 10.0.14393.321
OS Service Pack: 
Computer Name: NEAL2-SONYVAIO
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Current Profile: C:\Users\chann
Current Profile SID: S-1-5-21-2764644833-1114247620-3834938357-1001
Current Profile Classes: S-1-5-21-2764644833-1114247620-3834938357-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\chann\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:06:20
 
Process Count: 39
Commit Total: 611.15 MB
Commit Limit: 3.37 GB
Commit Peak: 1.51 GB
Handle Count: 13013
Kernel Total: 204.04 MB
Kernel Paged: 161.89 MB
Kernel Non Paged: 42.15 MB
System Cache: 742.61 MB
Thread Count: 527
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.87 GB
Memory Used: 697.87 MB(23.7448%)
Memory Avail.: 2.19 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.87 GB
Memory Used: 555.34 MB(18.8955%)
Memory Avail.: 2.33 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Started at (23/10/2016 19:26:43)
 
Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 24
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (23/10/2016 19:26:52)
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.42 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hklm.7z
Done,  9.86 seconds.
 
   Running Repair Under System Account
   Done (23/10/2016 19:32:29)
 
Reset File Permissions: C:
   C: & Sub Folders
   Start (23/10/2016 19:32:29)
 
   Running Repair Under Current User Account
   Done (23/10/2016 19:41:58)
 
Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (23/10/2016 19:41:58)
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\default.7z
Done,  0.59 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\profile.7z
Done,  0.39 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files.7z
Done,  1.16 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\program_files_x86.7z
Done,  1.7 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\programdata.7z
Done,  1.45 seconds.
 
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\windows.7z
Done,  5.59 seconds.
 
   Running Repair Under Current User Account
   Done (23/10/2016 19:47:58)
 
03 - Reset Service Permissions
   Start (23/10/2016 19:47:58)
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:48:13)
 
04 - Register System Files
   Start (23/10/2016 19:48:13)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:48:56)
 
05 - Repair WMI
   Start (23/10/2016 19:48:56)
 
   Starting Security Center So We Can Export The Security Info.
 
   Exporting Antivirus Info...
   Exporting 3rd Party Firewall Info...
   Running Repair Under Current User Account
   Done (23/10/2016 19:55:07)
 
06 - Repair Windows Firewall
   Start (23/10/2016 19:55:07)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.28 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:55:42)
 
07 - Repair Internet Explorer
   Start (23/10/2016 19:55:42)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:56:40)
 
08 - Repair MDAC/MS Jet
   Start (23/10/2016 19:56:40)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:56:48)
 
09 - Repair Hosts File
   Start (23/10/2016 19:56:48)
   Running Repair Under System Account
   Done (23/10/2016 19:56:49)
 
10 - Remove Policies Set By Infections
   Start (23/10/2016 19:56:49)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:56:53)
 
11 - Repair Start Menu Icons Removed By Infections
   Start (23/10/2016 19:56:53)
   Running Repair Under System Account
   Done (23/10/2016 19:56:54)
 
12 - Repair Icons
   Start (23/10/2016 19:56:55)
   Running Repair Under Current User Account
   Done (23/10/2016 19:56:56)
 
13 - Repair Network
   Start (23/10/2016 19:56:56)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  1.19 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:57:15)
 
14 - Remove Temp Files
   Start (23/10/2016 19:57:16)
   Running Repair Under System Account
   Done (23/10/2016 19:57:19)
 
15 - Repair Proxy Settings
   Start (23/10/2016 19:57:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:57:22)
 
17 - Repair Windows Updates
   Start (23/10/2016 19:57:22)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.25 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (23/10/2016 19:57:44)
 
18 - Repair CD/DVD Missing/Not Working
   Start (23/10/2016 19:57:44)
   iTunes or GEARAspiWDM.sys not found, not applying UpperFilters iTunes Reg Key
   Done (23/10/2016 19:57:44)
 
19 - Repair Volume Shadow Copy Service
   Start (23/10/2016 19:57:45)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.23 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:08)
 
20 - Repair Windows Sidebar/Gadgets
   Start (23/10/2016 19:58:09)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:11)
 
21 - Repair MSI (Windows Installer)
   Start (23/10/2016 19:58:11)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.2 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:23)
 
22 - Repair Windows Snipping Tool
   Start (23/10/2016 19:58:23)
   Done (23/10/2016 19:58:23)
 
23.01 - Repair bat Association
   Start (23/10/2016 19:58:23)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:25)
 
23.02 - Repair cmd Association
   Start (23/10/2016 19:58:25)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:27)
 
23.03 - Repair com Association
   Start (23/10/2016 19:58:27)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:30)
 
23.04 - Repair Directory Association
   Start (23/10/2016 19:58:30)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:32)
 
23.05 - Repair Drive Association
   Start (23/10/2016 19:58:32)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:34)
 
23.06 - Repair exe Association
   Start (23/10/2016 19:58:34)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:36)
 
23.07 - Repair Folder Association
   Start (23/10/2016 19:58:36)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:38)
 
23.08 - Repair inf Association
   Start (23/10/2016 19:58:38)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:41)
 
23.09 - Repair lnk (Shortcuts) Association
   Start (23/10/2016 19:58:41)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:43)
 
23.10 - Repair msc Association
   Start (23/10/2016 19:58:43)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:45)
 
23.11 - Repair reg Association
   Start (23/10/2016 19:58:45)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:47)
 
23.12 - Repair scr Association
   Start (23/10/2016 19:58:47)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:49)
 
24 - Repair Windows Safe Mode
   Start (23/10/2016 19:58:49)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:52)
 
25 - Repair Print Spooler
   Start (23/10/2016 19:58:52)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.27 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:58:58)
 
26 - Restore Important Windows Services
   Start (23/10/2016 19:58:58)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\services.7z
Done,  0.22 seconds.
 
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:59:11)
 
27 - Set Windows Services To Default Startup
   Start (23/10/2016 19:59:11)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 19:59:20)
 
28.01 - Repair Windows 8/10 App Store
   Start (23/10/2016 19:59:20)
 
Decompressing & Updating Windows Permission File C:\Program Files\Tweaking.com\Windows Repair (All in One)\files\permissions\10\hku.7z
Done,  0.45 seconds.
 
   Running Repair Under Current User Account
   Done (23/10/2016 20:05:19)
 
29 - Repair Windows 8/10 Component Store
   Start (23/10/2016 20:05:19)
   Running Repair Under Current User Account
   Done (23/10/2016 20:16:51)
 
30 - Restore Windows 8/10 COM+ Unmarshalers
   Start (23/10/2016 20:16:51)
   Running Repair Under System Account
[X] -----Job Complete-----      Items Done: 1      
   Done (23/10/2016 20:16:55)
 
31 - Repair Windows 'New' Submenu
   Start (23/10/2016 20:16:55)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (23/10/2016 20:16:57)
 
   Skipping Repair.
   Repair is for Windows v6 (Windows Vista & Newer) or higher.
   Current version: 10.0.14393.321
 
33 - Repair Performance Counters
   Start (23/10/2016 20:16:57)
   Running Repair Under Current User Account
   Done (23/10/2016 20:17:00)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done at (23/10/2016 20:17:00)
   Total Repair Time: 00:50:19
 
 
...YOU MUST RESTART YOUR SYSTEM...
 
 
 
 
Thanks once again.
 
Chris.

EDIT. Was reading the log late last night (a bit of light bedtime reading!) and was puzzled, especially when I read that it mentions something as being the result of an infection. Then I suddenly remembered that literally immediately after loading Windows 10 and sorting out the Windows Key problem, I clicked on something by mistake (I think when downloading Crystal Disk Info). I realised straight away what I had done and got rid of it straight away and ran all the scans I could think of. There was a virus the name of which I can't remember which seemed to have only affected some strange antivirus program. I.had absolutely no idea where the antivirus program had come from, but I deleted that and all seemed to be well until the Microsoft Edge problem appeared.

Strange thing is, I had completely obliterated all memory of all this until reading the log suddenly triggered it. Am very annoyed with myself now! How could I be so stupid!!!!!

Edited by Channeal, 24 October 2016 - 12:24 AM.

[phillpower2]

Hello Chris,

 

I clicked on something by mistake (I think when downloading Crystal Disk Info). I realised straight away what I had done and got rid of it straight away and ran all the scans I could think of. There was a virus the name of which I can't remember which seemed to have only affected some strange antivirus program. I.had absolutely no idea where the antivirus program had come from, but I deleted that and all seemed to be well until the Microsoft Edge problem appeared. 

 

 

That does appear to be a lot of fixes for a recent clean install and in view of what you have said above I would suggest that you check further for any malware infection, please see GTG malware redirection info below;

 

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Channeal]

Thanks Phill, I suspected that you would say that!

 

Please can you clear something up for me before I post in the Malware Forum?

 

I downloaded Farbar, but was told that the 32-bit version was the wrong one for my notebook. Looking at the System data, it says that I have a 32-bit OS, but a x64-based processor. If you go back  to Message 4 on this thread, the 32/64 bit thing was discussed but I think I most probably misunderstood everything (something I often seem to be exceedingly adept at doing!). Please could you give me a quick explanation. I checked with an old Speccy report and the previous OS was definitely 32-bit too.

 

I seem to be very good at causing problems for myself just lately - but hey, I guess it all makes life a little bit more interesting!

 

Chris.

[phillpower2]

No problem Chris 

 

A 32-bit OS should use the 32-bit version and only the version that is compatible with your OS should run, any further problems with it you would be best to ask one of the malware removal team to advise you, this is their domain not a techys.

[Channeal]

Hello Phill.
 
I tried to download Farbar a second time and this time it downloaded okay.
 
Am still feeling very annoyed with myself! I am usually so extremely careful not to download anything. I guess I was just so excited at having managed to install Windows 10 that I temporarily let my guard down.   
 
I seem to keep on clicking things by mistake on the notebook actually, I don't think I am fully used to it yet.
 
Oh well, worse things happen at sea: I keep telling myself that we all do stupid things sometimes.......
 
Thanks again,
 
Chris.

EDIT: you know what? If it wasn't for the problems I had with getting the Windows key authenticated I would actually prefer to start over and install again! I don't want all the problems with the key again, especially not when the Microsoft guy took over my computer. I didn't like that, especially as I had no idea what he was doing!

Edited by Channeal, 25 October 2016 - 02:43 AM.

[phillpower2]

Good morning Chris,

 

Glad you sorted out the Farbar download, will be looking out to see if you post on the malware removal forums.

 

Please do not be too hard on yourself, to err is to be human I`m afraid 

 

The good news is that you can do a clean install of Windows 10 anytime on the Sony, how it works, once you installed Windows 10 and went through the registration procedure with Microsoft your MB and product key details were stored on the MS database, you should not be required to enter the product key if you do a clean install, I would though always recommend that folk keep a written record of their product key for any unforeseen circumstances, I can`t think of any atm though. 

 

Edit: Just noticed and now following your malware thread.

[Channeal]

Hello Phill,

 

 

The good news is that you can do a clean install of Windows 10 anytime on the Sony, how it works, once you installed Windows 10 and went through the registration procedure with Microsoft your MB and product key details were stored on the MS database, you should not be required to enter the product key if you do a clean install, I would though always recommend that folk keep a written record of their product key for any unforeseen circumstances, I can`t think of any atm though

 

That is good news! I am definitely leaning towards starting all over again at the moment. I can get over making a mistake (I have certainly made many in my lifetime, so should be used to it by now!), but the thought of my nice new OS being damaged does upset me and I do not want to always have at the back of my mind the thought that there might still be some errors on there. Since perusing the Farbar scans myself - albeit with my very inexpert eye - it does seem that there are still problems.

 

Because I do not want somebody in the Malware forum to spend time preparing fixes only for me to tell them that I am going to start again, I have added an edit to my post telling them what I am thinking of doing and asking them to just have a quick look and give me their thoughts on the matter. I do not know if anybody there will be prepared to do that. I don't want to waste anybody's time....

 

.

 

 

Please do not be too hard on yourself, to err is to be human I`m afraid 

 

Very true: we are indeed all mere mortals!

 

Was in a café this lunch time where they played the Killers' song 'Human'. Not sure if you know the song, but it contains the somewhat strange lyrics: 'Are we human or are we dancer?'. Have found myself singing the song to myself ever since hearing it today - but am thinking that since I was never a particularly good dancer, I will unfortunately have to put up with just being human!

 

Thanks again,

Chris.

[phillpower2]

Hi Chris,

 

The malware staff are most obliging, I am sure that you will be looked after by them and that they will appreciate the info in your edited post.

 

I like the Killers but am both a lousy singer and dancer 

[Channeal]

Hello Phill,

 

So..... in the absence of any reply from the Malware forum it seems that I am just going to have to start again and reinstall Windows 10.

 

If at first you don't succeed, try, try again and all that jazz!

 

Would you recommend that I wipe the drive with Dban again, or isn't it necessary? 

 

Chris.

[phillpower2]

Good morning Chris,

 

This in no way intended as malware removal guidance only a smattering of enlightenment 

 

Some malware is so deep rooted that not even a full format of the HDD will eradicate it, if you are set on doing a clean install using DBan to wipe the drive will cost you nothing but your time but may gain you some peace of mind in that you have done as much as you can to ensure that you are starting afresh.