[Nick Butler]

I was having trouble with adware and malware so in safe mode I downloaded and ran several anti malware and adware programs.  After doing this my laptop will no longer boot up.  It goes through a boot then gets me to the login screen, I put in my password and then without any messages it starts booting up again.  if I leave it on the login screen, after about a minute it reboots again.  I need help and I dont know where to turn.  I have a lot of needed files that I didnt backup on my laptop so I dont want to go through a reset unless it is my very last option.  Does anyone know how I can fix this?  Or if I can fix this,

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Hello Nick Butler,

 

Welcome to Geekstogo.

 

Here are some instructions to help you access the Recovery Environment to run a scan.

There are two options shown below. For the first, you will only need a flash drive or some such, for the second, you will need both a flash drive and a Windows Installation Disk..

If you are unable to access the Recovery Environment through the first option and have a Windows Installation disc for that machine then option two will be a good one to try.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

 To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 

 

[emeraldnzl]

Hello Nick Butler,

 

Welcome to Geekstogo.

 

Here are some instructions to help you access the Recovery Environment to run a scan.

There are two options shown below. For the first, you will only need a flash drive or some such, for the second, you will need both a flash drive and a Windows Installation Disk..

If you are unable to access the Recovery Environment through the first option and have a Windows Installation disc for that machine then option two will be a good one to try.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

 To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.