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Virus disabled my antivirus and some other programs on my computer [Cl


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#16
seasun

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I followed your instructions and re-installed bitdefender but, I still can't open it. It's completely inactive. When I login to my account at Bitdefender it also shows that my device is not protected.


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#17
Essexboy

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Hmm and there is no warning

Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan

AswMBR%20scan.JPG


On completion of the scan click save log, save it to your desktop and post in your next reply
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#18
seasun

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aswMBR version 1.0.1.2290 Copyright© 2014 AVAST Software
Run date: 2016-05-01 16:17:08
-----------------------------
16:17:08.764    OS Version: Windows x64 6.2.9200 
16:17:08.764    Number of processors: 2 586 0x170A
16:17:08.764    ComputerName: SYLVIA-PC  UserName: Sylvia
16:17:11.195    Initialize success
16:17:11.295    VM: initialized successfully
16:17:11.296    VM: Intel CPU supported 
16:17:17.395    VM: disk I/O storahci.sys
16:19:03.275    AVAST engine defs: 16050101
16:19:39.565    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000026
16:19:39.565    Disk 0 Vendor: WDC_WD10EADX-22TDHB0 77.04D77 Size: 953869MB BusType: 11
16:19:39.768    Disk 0 MBR read successfully
16:19:39.768    Disk 0 MBR scan
16:19:39.861    Disk 0 Windows 7 default MBR code
16:19:39.861    Disk 0 Partition 1 00     27 Hidden NTFS WinRE NTFS        16896 MB offset 2048
16:19:39.877    Disk 0 Partition 2 80 (A) 07      HPFS/NTFS NTFS          100 MB offset 34605056
16:19:39.893    Disk 0 Partition 3 00     07      HPFS/NTFS NTFS       936871 MB offset 34809856
16:19:39.924    Disk 0 scanning C:\WINDOWS\system32\drivers
16:19:56.108    Service scanning
16:19:58.957    Service bdfwfpf C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys **LOCKED** 5
16:20:31.934    Modules scanning
16:20:31.936    Disk 0 trace - called modules:
16:20:31.958    ntoskrnl.exe CLASSPNP.SYS disk.sys storport.sys hal.dll storahci.sys 
16:20:31.958    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xffffe001064b0690]
16:20:31.959    3 CLASSPNP.SYS[fffff800832a7d95] -> nt!IofCallDriver -> \Device\00000026[0xffffe00106050060]
16:20:35.376    AVAST engine scan C:\WINDOWS
16:20:39.932    AVAST engine scan C:\WINDOWS\system32
16:24:51.308    AVAST engine scan C:\WINDOWS\system32\drivers
16:25:15.119    AVAST engine scan C:\Users\Sylvia
16:54:22.388    AVAST engine scan C:\ProgramData
16:59:33.433    Disk 0 statistics 5113884/0/0 @ 324.12 MB/s
16:59:33.433    Scan finished successfully
17:51:48.062    Disk 0 MBR has been saved successfully to "C:\Users\Sylvia\Downloads\MBR.dat"
17:51:48.124    The log file has been saved successfully to "C:\Users\Sylvia\Downloads\aswMBR.txt"

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#19
Essexboy

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Hmm I can see no reason for this

Download Windows All In One Repair from Tweaking.com to your desktop
Install the programme

Reboot to safe mode with networking
Run Windows All In One
Select Step 2
Select open Pre-repairs scan then click scan
Let that complete
Save the results to a text file on your desktop

waioprescan.JPG

Next select Step 5 and back up the registry

waioregback.JPG

Open the Repairs tab

waioopenrep.JPG

Select the following repair numbers :

1,2,3,4,5,10,26 and 27

Set the system to reboot on completion
The press Start Repairs

waiorepair.JPG
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#20
seasun

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OK, Bitdefender is now activated and running. Thank you very much


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#21
seasun

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By the way, this was the second time, I got infected by one of those pop ups that tells you that your system is infected and asks to call a number. Always while using Chrome. Is ther an plugin I can use to protect my browser. Bitdefender only has Safepay browser plugin


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#22
Essexboy

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Have you considered using IE or Firefox ?
As those two browsers are not as susceptible as Chrome to infection/subversion

Try scriptsafe https://chrome.googl...ahbdbdgdf?hl=en

Any other problems evident ?
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#23
seasun

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My work requires me to use either Chrome or Edge even though I do prefer Firefox


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#24
Essexboy

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Hmm tricky as Edge is not yet really functional

Install scriptsafe in Chrome as another layer of protection

Any other problems before I tidy up
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#25
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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