Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 7 will not let me delete installers


  • Please log in to reply

#1
SpaceDonkey1stClass

SpaceDonkey1stClass

    Member

  • Member
  • PipPip
  • 21 posts

Hello people. Once again, I'm back with a question.
I am using someone else's computer for a week now, they have W7 Ultimate 64bit.
I installed a few programs. I now want to delete the installers, however Windows tells me they are being used.
 
u28q8eQ.jpg
 
This happens with 3 other installers too. I don't know if it matters which ones, one of them is Glary Utilities.


  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,308 posts
  • MVP

Right click on the clock and select Start Task Manager.  

Select Processes

Scroll down and see if you can find any WoT... programs running.  Right click and End Process.  Then try.

Also look under Applications (End Task) and Services (Stop Service).

 

Then try to uninstall it.


  • 0

#3
SpaceDonkey1stClass

SpaceDonkey1stClass

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

Right click on the clock and select Start Task Manager.  

Select Processes

Scroll down and see if you can find any WoT... programs running.  Right click and End Process.  Then try.

Also look under Applications (End Task) and Services (Stop Service).

 

Then try to uninstall it.

 

All good recommendations. I tried what you said. I did see one world of tanks task, I shut it down. But it still doesn't let me delete the setup.exe, and the same with the other exe's.


  • 0

#4
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,308 posts
  • MVP
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

  • 0

#5
SpaceDonkey1stClass

SpaceDonkey1stClass

    Member

  • Topic Starter
  • Member
  • PipPip
  • 21 posts

Thanks RKinner!

 

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 95.27 0 K 24 K 0
procexp64.exe 1.51 44,840 K 57,972 K 9272 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
chrome.exe 0.77 405,256 K 411,948 K 2260 Google Chrome Google Inc. (Verified) Google Inc
Interrupts 0.33 0 K 0 K n/a Hardware Interrupts and DPCs
csrss.exe 0.31 3,920 K 10,136 K 508 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
dwm.exe 0.21 39,536 K 94,232 K 1884 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe 0.21 82,544 K 133,124 K 9368 Steam Client WebHelper Valve Corporation (Verified) Valve
googledrivesync.exe 0.20 73,276 K 85,428 K 3564 Google Drive Google (Verified) Google Inc
Steam.exe 0.17 54,204 K 87,776 K 2792 Steam Client Bootstrapper Valve Corporation (Verified) Valve
Skype.exe 0.13 153,712 K 187,028 K 2848 Skype Skype Technologies S.A. (Verified) Skype Software Sarl
System 0.11 232 K 5,472 K 4
svchost.exe 0.09 44,348 K 64,028 K 1460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.08 414,592 K 451,648 K 4504 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.07 110,708 K 143,744 K 3992 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.07 677,472 K 765,192 K 5272 Google Chrome Google Inc. (Verified) Google Inc
audiodg.exe 0.07 28,904 K 28,172 K 5284 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.06 202,372 K 192,120 K 5488 Google Chrome Google Inc. (Verified) Google Inc
PSUAMain.exe 0.05 76,324 K 620 K 3172 AV Console Panda Security, S.L. (Verified) Panda Security S.L
fraps.exe 0.04 22,504 K 28,316 K 6560 Fraps Beepa P/L (Verified) Beepa Pty Ltd
svchost.exe 0.04 5,596 K 11,484 K 1136 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
SRService.exe 0.03 1,656 K 4,580 K 2828 Splashtop® Streamer Service Splashtop Inc. (Verified) Splashtop Inc.
steamwebhelper.exe 0.03 20,680 K 53,448 K 6644 Steam Client WebHelper Valve Corporation (Verified) Valve
FreeAlarmClock.exe 0.03 11,584 K 16,044 K 2240 Free Alarm Clock Comfort Software Group (Verified) Comfort Software Group
chrome.exe 0.02 137,464 K 186,704 K 9300 Google Chrome Google Inc. (Verified) Google Inc
explorer.exe 0.02 78,612 K 107,604 K 1908 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
SRServer.exe 0.02 5,456 K 14,856 K 3556 Splashtop® Streamer Splashtop Inc. (Verified) Splashtop Inc.
SRFeature.exe 0.01 14,152 K 19,452 K 3616 Splashtop® Streamer Feature Splashtop Inc. (Verified) Splashtop Inc.
SRManager.exe 0.01 8,704 K 16,040 K 2900 Splashtop® Streamer SRManager Splashtop Inc. (Verified) Splashtop Inc.
wampmanager.exe 0.01 2,452 K 10,076 K 7236 Aestan Tray Menu Aestan Software (No signature was present in the subject) Aestan Software
Integrator.exe 0.01 16,692 K 16,772 K 4992 Glary Utilities 5 Glarysoft Ltd (Verified) Glarysoft LTD
chrome.exe 0.01 112,752 K 124,752 K 5928 Google Chrome Google Inc. (Verified) Google Inc
ProductUpdater.exe 0.01 29,904 K 34,188 K 3280 ProductUpdater (No signature was present in the subject)
lsass.exe < 0.01 9,360 K 16,792 K 1032 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
iusb3mon.exe < 0.01 2,316 K 6,732 K 3156 iusb3mon Intel Corporation (Verified) Intel Corporation - Software and Firmware Products
fraps64.dat < 0.01 2,396 K 6,116 K 4732 Fraps Beepa P/L (Verified) Beepa Pty Ltd
PnkBstrA.exe < 0.01 1,264 K 4,440 K 2596 (Verified) Even Balance
SSUService.exe < 0.01 2,724 K 6,484 K 2892 Splashtop Software Updater Service Splashtop Inc. (Verified) Splashtop Inc.
PSANHost.exe < 0.01 395,484 K 20,652 K 3064 Application Host Service Panda Security, S.L. (Verified) Panda Security S.L
services.exe < 0.01 6,420 K 12,264 K 1004 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 18,236 K 29,780 K 1424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe < 0.01 15,692 K 18,428 K 1688 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 36,972 K 40,512 K 1968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
AgentSvc.exe < 0.01 10,420 K 20,612 K 2464 Agent Service Panda Security, S.L. (Verified) Panda Security S.L
SearchIndexer.exe < 0.01 48,428 K 44,720 K 4072 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 6,820 K 11,664 K 2936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
wmpnetwk.exe < 0.01 8,100 K 11,324 K 1768 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 8,372 K 16,620 K 1396 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
WUDFHost.exe 2,168 K 6,632 K 2484 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 2,920 K 6,884 K 5080 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WLIDSVCM.EXE 1,452 K 3,664 K 3684 Microsoft® Windows Live ID Service Monitor Microsoft Corporation (Verified) Microsoft Corporation
WLIDSVC.EXE 4,524 K 12,956 K 2968 Microsoft® Windows Live ID Service Microsoft Corporation (Verified) Microsoft Corporation
winlogon.exe 3,120 K 7,648 K 872 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,704 K 4,800 K 492 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows
TrustedInstaller.exe 3,984 K 9,576 K 9336 Windows Modules Installer Microsoft Corporation (Verified) Microsoft Windows
taskhost.exe 3,988 K 6,452 K 9048 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 13,844 K 17,060 K 636 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 73,484 K 68,328 K 4188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5,524 K 9,628 K 1212 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 26,768 K 24,832 K 1356 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 3,668 K 7,956 K 1572 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5,988 K 11,876 K 2404 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
SpotifyWebHelper.exe 2,060 K 7,088 K 2092 SpotifyWebHelper Spotify Ltd (Verified) Spotify AB
spoolsv.exe 6,856 K 12,320 K 1636 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 544 K 1,244 K 596 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows
RTKAUDIOSERVICE64.EXE 1,972 K 5,372 K 1692 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RAVCpl64.exe 9,436 K 12,484 K 2244 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RAVBg64.exe 15,060 K 12,688 K 1944 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RadeonSettings.exe 106,924 K 31,168 K 2252 Radeon Settings: Host Application Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices
PWRISOVM.EXE 2,128 K 5,800 K 3264 PowerISO Virtual Drive Manager Power Software Ltd (Verified) Power Software Limited
PSUAService.exe 9,248 K 424 K 2712 PSUAService Panda Security, S.L. (Verified) Panda Security S.L
procexp.exe 2,332 K 7,644 K 9904 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
NASvc.exe 2,088 K 6,500 K 3796 NeroUpdate Nero AG (Verified) Nero AG
lsm.exe 2,884 K 4,824 K 1040 Local Session Manager Service Microsoft Corporation (Verified) Microsoft Windows
jusched.exe 4,944 K 12,924 K 3304 Java Update Scheduler Oracle Corporation (Verified) Oracle America
googledrivesync.exe 1,624 K 3,972 K 3036 Google Drive Google (Verified) Google Inc
GoogleCrashHandler64.exe 1,624 K 1,212 K 3588 Google Crash Handler Google Inc. (Verified) Google Inc
GoogleCrashHandler.exe 1,532 K 1,436 K 3320 Google Crash Handler Google Inc. (Verified) Google Inc
csrss.exe 2,584 K 5,396 K 852 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 198,776 K 255,772 K 8812 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 114,376 K 122,816 K 5812 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 99,896 K 113,880 K 5788 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 71,128 K 79,696 K 6092 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 34,872 K 44,124 K 6532 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 81,712 K 89,088 K 2144 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 38,492 K 48,244 K 5356 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 105,480 K 126,712 K 5780 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 196,528 K 202,412 K 5976 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 126,532 K 132,364 K 5532 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 31,668 K 39,204 K 5280 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 28,064 K 34,440 K 5136 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 28,168 K 33,768 K 5864 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 39,432 K 48,460 K 5760 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 32,256 K 45,764 K 6160 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 66,744 K 189,696 K 3936 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 38,224 K 73,816 K 7580 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 28,460 K 34,732 K 6024 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 579,428 K 717,064 K 5700 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 1,716 K 4,620 K 5312 Google Chrome Google Inc. (Verified) Google Inc
atiesrxx.exe 1,640 K 5,068 K 1284 AMD External Events Service Module AMD (Verified) Advanced Micro Devices
atieclxx.exe 2,876 K 8,180 K 1724 AMD External Events Client Module AMD (Verified) Advanced Micro Devices
amdacpusrsvc.exe 43,972 K 4,884 K 2356 AMD ACP Binaries Advanced Micro Devices (No signature was present in the subject) Advanced Micro Devices
AGSService.exe 1,392 K 5,084 K 1232 AGS Service Adobe Systems, Incorporated (Verified) Adobe Systems Incorporated

  • 0

#6
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,308 posts
  • MVP

Click on the Process column header so that Process Explorer sorts things by Process name.  Find all that start with Frap or Steam and right click on them and Kill Process.  Then try to uninstall WoT.  


  • 0

#7
RKinner

RKinner

    Malware Expert

  • Expert
  • 23,308 posts
  • MVP

If the above doesn't help and you are not logging in remotely:  Kill the capital S processes from Splashtop.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP