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Arkham Asylum won't launch (Steam version)

bmgame Radeon Rendering thread exception Batman Arkham Asylum GOTY

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#1
mtaffer

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Hi,
 
I have a Radeon HD 8790M with Intel HD graphics 4600.
The machine is a Latitude D640 and has an i7-4810MQ CPU @ 2.80GHz
 
I can click play and the game acts like it's going to launch, but then the screen starts blinking and I get a message saying bmgame has stopped working.
Then I get a general protection fault that I have listed below the bmgame error.  I have updated DirectX and it says my driver for the Radeon is up to date.  PhysX is turned off from the settings menu at the splash screen.  What do these errors mean or point too?  
 
Thanks in advance guys!
 
 
Problem signature:
Problem Event Name: APPCRASH
Application Name: ShippingPC-BmGame.exe
Application Version: 1.1.1.0
Application Timestamp: 52178ad2
Fault Module Name: atiumdag.dll
Fault Module Version: 9.14.10.1197
Fault Module Timestamp: 573f7b19
Exception Code: c0000005
Exception Offset: 00026735
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ffed
Additional Information 2: ffede055aeeee9c32d6dafe19d8702e3
Additional Information 3: b998
Additional Information 4: b998e929ae64ee1b6e62ad9acbc23a38
 
And then this log is displayed. This thoroughly hoses up the PC and have to task manager to end the game.
 
Rendering thread exception:
Genera! protection fault!
History: QA_APPROVED_BUILD_OCTOBER_2006 196405 23-O 1-2010 21:41.02 FMOD: 42200/42200 Game
OpenAdapterQ Address = 0x6f2d7tb6 (filename not found) [in C:\Windows\system32\atiumdag.dll]
OpenAdapterQ Address = 0x6f30f296 (filename not found) [in C:\Windows\system32\atumdag.dll]
OpenAdapterQ Address = Ox6f3oedad (filename not found) [in C:\Windows\system32\atumdag.dll]
XopOpenAdapters9o Address = 0x73d46cb6 (filename not found) [in C :\Windows\system 32\atu9pag.dll]
AmdQueryPowerXpressDeviceInfo Address = 0x6fe40e15 (filename not found) [in C:\Windows\system32\atcfx32.dll]
AmdQueryPowerXpressDeviceInfo Address = Ox6fe3fa6f (filename not found) [in C:\Windows\system32\atic&32.dll]
AmdQueryPowerXpressDevicelnfoO Address = Ox6fe3eOSd (filename not found) [in C: \Windows\system 3 2\atcfx 32.dll]
AmdQueryPowerXpressDevicelnfoÇj Address = Ox6fe3dcc7 (filename not found) [in C :\Windows\system 32\aticfx32.dll]
AmdQueryPowerXpressDeviceInfo Address = 0x6fe5246c (filename not found) [in C:\Windows\system32\atcfx32.dll]
AmdQueryPowerXpressDeviceInfo Address = Ox6fe4ca46 (filename not found) [in C :\Windows\system 32\atcfx32.dll]
AmdQueryPowerXpressDeviceInfo Address = Ox6feSlfGe (filename not found) [in C:\Windows\system32\atcfx32.dll]
AmdQueryPowerXpressDeviceInfo Address = 0x6fe52 1Cc (filename not found) [in C:\Windows\system32\alicfx32.dll]
OpenAdapterQ Address = Ox6fe2lbda (filename not found) [in C:\Windows\system32\alicl532.dll]
SetDxHelperAppModeQ Address = Ox6feec la 1 (filename not found) [in C :\Windows\system 32\dlumd9.dll]
SetDxHelperAppModeØ Address = Ox6feec22f (filename not found) [in C:\Windows\system32\dlumd9.dll]
SetDxHelperAppModeQ Address = Ox6fee5fas (filename not found) [in C:\Windows\system32\dlumd9.dll]
Direct3DshadervalidatorCreate9Q Address = 0x63 170f3c (filename not found) [in C :\Wîndows\system 32\d3d9.dll]
Direct3DshadervalidatorCreate9o) Address = 0x63 l7Sce 1 (filename not found) [in C :\Windows\system 32\d3d9.d!l]
Direct3DshadervalidatorCreate9Q Address = 0x63 170c3 1 (filename not found) [in C :\Windows\system 32\d3d9.dll]
Direct3DshadervalidatorCreate9Q Address = 0x63 17a 113 (filename not found) [in C :\Windows\system 32\d3d9.dll]
Direct3DshadervalidatorCreate9Q Address = 0x63 17a0a2 (filename not found) [in C :\Windows\system 32\d3d9,dIl]
OverlayHookD3D3 Address = 0x62e22 icO (filename not found) [in C :“rogram Files (x06)\Steam\gameoverlayrenderer.dll]
GetstackøwnerClassO Address = Oxeaa2S4 (filename not found) [in C:”program Files (x06)\Steam\steamapps\common”ßatman Arkham Asylum GOTY’inaries\ShippingPC-BmGame.exe] QA_APPROVED_BUILD_OCTOBLR2000 190400 23-01-2010 21:41.02 FMOD: 42200/42200 Game RaiseExceplionO Address = 0x76a1b727 (filename not found) [in C:\Windows\syswow64\J<ERNELBASE.dll] CxxmrowExceptionØ Address = 0x72d00e09 (filename not found) [in C :\Windows\WinSxS’ç<56_microsoft.vcOO.crt_lfceb 3b9a le loe3b_S.0. 50727.6 195_none_d09 1 54e044272b9&J’I1SVCROO.dII] GetOuter mostQ Address = Ox5ee4e 1 (filename not found) [in C ‘program Files (x86)\Steam\steamapps\com monatman Arkham Asylum GOTYinaries\ShippingPC-BmGame.exe] GetøutermostQ Address = 0x630fd5 (filename not found) [in C:’program Files (x06)\Steam\steamapps\common\atman Arkham Asylum GOTY’ßinaries\ShippingPC-BmGame.exe] GetøutermostQ Address = 0x7 lf7cb (filename not found) [in C:’program Files (x06)\Steam\steamapps\common\atman Arkham Asylum GOYY’inaries\ShippingPC-BmGame,exe]

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#2
starjax

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Please try the following:

Windows XP: Go to Start --> Settings --> Control Panel --> Add/Remove Programs
Windows Vista/7: Go to Start --> Control Panel --> Uninstall a Program

Find Microsoft C++ Redistributable (2005 and 2008, if applicable). Remove ALL instances of this.

When removed, reinstall via:

2008, 32-Bit: http://www.microsoft...ls.aspx?id=5582
2008, 64-Bit: http://www.microsoft...s.aspx?id=15336
2005, 32-Bit: http://www.microsoft...ls.aspx?id=3387
2005, 64-Bit: http://www.microsoft...s.aspx?id=21254

Once downloading, give it a try again. Please let me know if this works or not, as I've not tried it personally :-)

 

Note you need both the 2005 and 2008 version reinstalled, but only 32-bit or 64-bit, depending on your Operating System. To check this, Press Windows Key + Pause/Break, and it should tell you there if it's 64-bit or not :-)

 

Also if you see 2010 versions,

32 bit: http://www.microsoft...ls.aspx?id=5555

64 bit: http://www.microsoft...s.aspx?id=14632


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#3
mtaffer

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Thank you so much for replying.

I might be being a bit dramatic but I have posted this several places and you are the only one that has commented.

 

It's going to take me a few days to get to try this, but I will definitely let you know what happens. :)

 

mtaffer


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#4
mtaffer

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I am finally going to get to try this tonight.  I really hope it works. 

I will let you know.


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#5
mtaffer

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It did not work.  I can run the game on the Intel card, but it looks like mud and chugs. :(


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