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Help me with this BlueScreen information


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#1
Kalo93

Kalo93

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My PC just bluescreened for the first time since I bought it.

 

2722a4a9be.png

 

Can anyone give me any information based on what I've shown above?


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#2
phillpower2

phillpower2

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Hello Kalo93,

 

Could be hardware or software related, we need some more information to help determine which;

 

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
Some info courtesy of Microsoft;
 

Cause

There are generally three different causes for this bug check:

  1. A driver has inadvertently, or deliberately, modified critical kernel code or data. Microsoft Windows Server 2003 with Service Pack 1 (SP1) and later versions of Windows for x64-based computers do not allow the kernel to be patched except through authorized Microsoft-originated hot patches. For more information, see Patching Policy for x64-based Systems.

  2. A developer attempted to set a normal kernel breakpoint using a kernel debugger that was not attached when the system was started. Normal breakpoints (bp) can only be set if the debugger is attached at start time. Processor breakpoints (ba) can be set at any time.

  3. A hardware corruption occurred. For example, the kernel code or data could have been stored in memory that failed.

 


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#3
phillpower2

phillpower2

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Not heard back from you Kalo93, do you still require assistance or is the issue now resolved, an update would be appreciated.


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