[Frank Noko]

• How did the Norton removal proceed?  Any problems with that?
• No problem at all
• How did the McAfee removal proceed?  Any problems with that?
• No problem at all
• The Fixlog.txt log file text.
• Fix result of Farbar Recovery Scan Tool (x64) Version: 26-06-2016 02
  Ran by oliver (2016-06-28 11:28:35) Run:2
  Running from C:\Users\oliver\Desktop
  Loaded Profiles: oliver (Available Profiles: oliver & Administrator)
  Boot Mode: Normal
  ==============================================
   
  fixlist content:
  *****************
  Start
  CreateRestorePoint:
  CloseProcesses:
  HKLM\...\Run: [] => [X]
  HKLM-x32\...\Run: [ic-0.9d8fbedaf301b8.exe -start] => C:\Users\oliver\AppData\Local\Temp\113257328\ic-0.9d8fbedaf301b8.exe -start <===== ATTENTION
  C:\Users\oliver\AppData\Local\Temp\113257328
  HKLM-x32\...\Run: [ QQPCTray] => C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\QQPCTray.exe [362304 2016-05-13] (Tencent)
  C:\Program Files (x86)\Tencent
  Winlogon\Notify\!SASWinLogon-x32: C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.DLL [X]
  C:\Program Files (x86)\SUPERAntiSpyware
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {19471a77-b763-11e3-8259-a4db30eaa69f} - "E:\autorun.exe"
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {19471aa6-b763-11e3-8259-a4db30eaa69f} - "F:\autorun.exe"
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {19471c18-b763-11e3-8259-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {19471d04-b763-11e3-8259-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {207c0123-c1a6-11e3-825e-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {207c0976-c1a6-11e3-825e-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {63fe9841-0c39-11e5-8264-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {63fe9936-0c39-11e5-8264-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {b09f42fb-8162-11e4-825f-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {cd6cbf1e-6786-11e4-825f-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\...\MountPoints2: {e6d772f0-fa56-11e4-8261-a4db30eaa69f} - "E:\setup_vmc_lite.exe" /checkApplicationPresence
  File: C:\Program Files (x86)\3G Voice Modem\HSPALauncher.exe
  Tcpip\Parameters: [DhcpNameServer] 168.210.2.2 196.14.239.2
  Tcpip\..\Interfaces\{290EC7AD-1445-480D-A04F-A1F7C70EF173}: [DhcpNameServer] 168.210.2.2 196.14.239.2
  HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
  HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.2345.com/?34838
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.2345.com/?34838
  BHO: ????????? -> {7C260B4B-F7A0-40B5-B403-BEFCDC6A4C3B} -> C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\TSWebMon64.dat [2016-05-13] (Tencent)
  CHR Extension: (Google Drive) - C:\Users\oliver\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2016-06-18]
  CHR Extension: (Chrome Web Store Payments) - C:\Users\oliver\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-06-18]
  R2 mfefire; C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe [219752 2014-06-20] (McAfee, Inc.)
  R2 mfevtp; C:\Windows\system32\mfevtps.exe [279488 2016-01-25] (McAfee, Inc.)
  C:\Program Files\Common Files\McAfee
  C:\Windows\system32\mfevtps.exe
  R2 QQPCRtp; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\QQPCRTP.exe [313936 2016-05-13] (Tencent)
  U2 QQRepairf1f; C:\Program Files (x86)\Tencent\QQPCMGR\QQRepairf1f [147176 2016-06-22] ()
  S2 QQRepairFixSVC; C:\Program Files (x86)\Tencent\QQPCMGR\QQRepairFixSVC [147176 2016-06-22] ()
  C:\Program Files (x86)\Tencent
  S3 mfeapfk; C:\Windows\System32\drivers\mfeapfk.sys [181704 2014-06-20] (McAfee, Inc.)
  R3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [351656 2016-01-29] (McAfee, Inc.)
  S0 mfeelamk; C:\Windows\System32\drivers\mfeelamk.sys [70600 2014-06-20] (McAfee, Inc.)
  R3 mfefirek; C:\Windows\System32\drivers\mfefirek.sys [523792 2014-06-20] (McAfee, Inc.)
  R0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [847608 2016-01-29] (McAfee, Inc.)
  R0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [348552 2014-06-20] (McAfee, Inc.)
  R1 QMUdisk; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\QMUdisk64.sys [184952 2016-05-18] (Tencent)
  R2 qqsysmonx64; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\QQSysMonX64.sys [154744 2016-05-13] (????)
  R1 softaal; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\softaal64.sys [44664 2016-05-13] (Tencent)
  R1 SRepairDrv; \??\C:\Program Files (x86)\Tencent\QQPCMGR\SRepairDrv [179320 2016-06-22] ()
  R3 TAOAccelerator; C:\WINDOWS\system32\Drivers\TAOAccelerator64.sys [99480 2016-05-13] (Tencent)
  R2 TAOKernelDriver; C:\WINDOWS\system32\Drivers\TAOKernelEx64.sys [143992 2016-05-13] (Tencent Technology(Shenzhen) Company Limited)
  R3 TcHardWare; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\QQPCHW-x64.sys [16552 2016-05-13] (Tencent)
  R1 TFsFlt; C:\Windows\System32\Drivers\TFsFltX64.sys [97400 2016-05-13] (????)
  R3 TS888x64; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\TS888x64.sys [38520 2016-06-22] (Tencent)
  S1 TSDefenseBt; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\TSDefenseBT64.sys [28984 2016-05-13] (Tencent)
  R2 tsnethlpx64; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\TsNetHlpX64.sys [57976 2016-05-13] ()
  R4 TSSysKit; C:\Program Files (x86)\Tencent\QQPCMgr\11.5.17490.219\TSSysKit64.sys [96888 2016-05-13] (????)
  2016-06-18 13:03 - 2016-06-22 21:56 - 00038520 _____ (Tencent) C:\WINDOWS\SysWOW64\Drivers\TS888x64.sys
  2016-06-18 13:03 - 2016-05-13 23:13 - 00143992 _____ (Tencent Technology(Shenzhen) Company Limited) C:\WINDOWS\system32\Drivers\TAOKernelEx64.sys
  2016-06-18 13:03 - 2016-05-13 23:13 - 00099480 _____ (Tencent) C:\WINDOWS\system32\Drivers\TAOAccelerator64.sys
  2016-06-18 13:01 - 2016-06-22 21:55 - 00000000 ____D C:\ProgramData\TXQMPC
  2016-06-18 13:04 - 2016-05-13 23:11 - 00000000 ____D C:\ProgramData\Tencent
  2016-06-17 11:49 - 2016-05-13 23:11 - 00000000 ____D C:\Users\oliver\AppData\Roaming\Tencent
  2016-05-23 09:05 - 2016-05-19 10:01 - 377196995 _____ C:\Users\oliver\Downloads\AVG Antivirus Pro 2015 15.0 Build 6081 (x86x64) Multilingual + Keys [4realtorrentz].rar
  2013-11-12 01:49 - 2013-11-12 01:49 - 0000000 ____H () C:\ProgramData\DP45977C.lfl
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefire => ""="Driver"
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek => ""="Driver"
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek.sys => ""="Driver"
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk => ""="Service"
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk.sys => ""="Driver"
  HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfevtp => ""="Service"
  cmd: ipconfig /flushdns
  cmd: netsh advfirewall reset
  cmd: netsh advfirewall set allprofiles state on
  Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
  Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
  CMD: bitsadmin /reset /allusers
  RemoveProxy:
  EmptyTemp:
  Reboot:
  end
   
  *****************
   
  Restore point was successfully created.
  Processes closed successfully.
  HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\ => value could not remove.
  HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ic-0.9d8fbedaf301b8.exe -start => value removed successfully
  "C:\Users\oliver\AppData\Local\Temp\113257328" => not found.
  HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ QQPCTray => value could not remove.
   
  "C:\Program Files (x86)\Tencent" folder move:
   
  Could not move "C:\Program Files (x86)\Tencent" => Scheduled to move on reboot.
   
  "HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\!SASWinLogon" => key removed successfully
  "C:\Program Files (x86)\SUPERAntiSpyware" => not found.
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{19471a77-b763-11e3-8259-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{19471a77-b763-11e3-8259-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{19471aa6-b763-11e3-8259-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{19471aa6-b763-11e3-8259-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{19471c18-b763-11e3-8259-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{19471c18-b763-11e3-8259-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{19471d04-b763-11e3-8259-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{19471d04-b763-11e3-8259-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{207c0123-c1a6-11e3-825e-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{207c0123-c1a6-11e3-825e-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{207c0976-c1a6-11e3-825e-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{207c0976-c1a6-11e3-825e-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{63fe9841-0c39-11e5-8264-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{63fe9841-0c39-11e5-8264-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{63fe9936-0c39-11e5-8264-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{63fe9936-0c39-11e5-8264-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{b09f42fb-8162-11e4-825f-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{b09f42fb-8162-11e4-825f-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{cd6cbf1e-6786-11e4-825f-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{cd6cbf1e-6786-11e4-825f-a4db30eaa69f} => key not found. 
  "HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{e6d772f0-fa56-11e4-8261-a4db30eaa69f}" => key removed successfully
  HKCR\CLSID\{e6d772f0-fa56-11e4-8261-a4db30eaa69f} => key not found. 
   
  ========================= File: C:\Program Files (x86)\3G Voice Modem\HSPALauncher.exe ========================
   
  File not signed
  MD5: BF2A3463AE983A4F68A52F1778B2C4E7
  Creation and modification date: 2012-02-22 14:31 - 2012-02-22 14:31
  Size: 0233472
  Attributes: ----A
  Company Name: 
  Internal Name: HSDPALauncher
  Original Name: HSDPALauncher.EXE
  Product: HSDPALauncher Application
  Description: HSDPALauncher MFC Application
  File Version: 1, 0, 0, 1
  Product Version: 1, 0, 0, 1
  Copyright: Copyright © 2010
   
  ====== End of File: ======
   
  HKLM\System\CurrentControlSet\Services\Tcpip\Parameters\\DhcpNameServer => value removed successfully
  HKLM\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{290EC7AD-1445-480D-A04F-A1F7C70EF173}\\DhcpNameServer => value removed successfully
  HKLM\Software\\Microsoft\Internet Explorer\Main\\Start Page => Error setting value.
  HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Start Page => Error setting value.
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\Software\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully
  "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7C260B4B-F7A0-40B5-B403-BEFCDC6A4C3B}" => key removed successfully
  "HKCR\CLSID\{7C260B4B-F7A0-40B5-B403-BEFCDC6A4C3B}" => key removed successfully
  C:\Users\oliver\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf => moved successfully
  C:\Users\oliver\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda => moved successfully
  mfefire => service not found.
  mfevtp => service not found.
  "C:\Program Files\Common Files\McAfee" => not found.
  "C:\Windows\system32\mfevtps.exe" => not found.
  QQPCRtp => Unable to stop service.
  QQPCRtp => service could not remove
  QQRepairf1f => service not found.
  QQRepairFixSVC => service removed successfully
   
  "C:\Program Files (x86)\Tencent" folder move:
   
  Could not move "C:\Program Files (x86)\Tencent" => Scheduled to move on reboot.
   
  mfeapfk => service not found.
  mfeavfk => service not found.
  mfeelamk => service not found.
  mfefirek => service not found.
  mfehidk => service not found.
  mfewfpk => service not found.
  QMUdisk => Unable to stop service.
  QMUdisk => service removed successfully
  qqsysmonx64 => Unable to stop service.
  qqsysmonx64 => service could not remove
  softaal => Unable to stop service.
  softaal => service removed successfully
  SRepairDrv => Unable to stop service.
  SRepairDrv => service removed successfully
  TAOAccelerator => Unable to stop service.
  TAOAccelerator => service could not remove
  TAOKernelDriver => Unable to stop service.
  TAOKernelDriver => service could not remove
  TcHardWare => service not found.
  TFsFlt => Unable to stop service.
  TFsFlt => service could not remove
  TS888x64 => Unable to stop service.
  TS888x64 => service removed successfully
  TSDefenseBt => service could not remove
  tsnethlpx64 => Unable to stop service.
  tsnethlpx64 => service could not remove
  TSSysKit => Unable to stop service.
  TSSysKit => service removed successfully
  C:\WINDOWS\SysWOW64\Drivers\TS888x64.sys => moved successfully
  C:\WINDOWS\system32\Drivers\TAOKernelEx64.sys => moved successfully
  C:\WINDOWS\system32\Drivers\TAOAccelerator64.sys => moved successfully
  C:\ProgramData\TXQMPC => moved successfully
   
  "C:\ProgramData\Tencent" folder move:
   
  Could not move "C:\ProgramData\Tencent" => Scheduled to move on reboot.
   
   
  "C:\Users\oliver\AppData\Roaming\Tencent" folder move:
   
  Could not move "C:\Users\oliver\AppData\Roaming\Tencent" => Scheduled to move on reboot.
   
  C:\Users\oliver\Downloads\AVG Antivirus Pro 2015 15.0 Build 6081 (x86x64) Multilingual + Keys [4realtorrentz].rar => moved successfully
  C:\ProgramData\DP45977C.lfl => moved successfully
  HKLM\System\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfefire => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfefirek => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfefirek.sys => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfehidk => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfehidk.sys => key not found. 
  HKLM\System\CurrentControlSet\Control\SafeBoot\Network\mfevtp => key not found. 
   
  =========  ipconfig /flushdns =========
   
   
  Windows IP Configuration
   
  Successfully flushed the DNS Resolver Cache.
   
  ========= End of CMD: =========
   
   
  =========  netsh advfirewall reset =========
   
  Ok.
   
   
  ========= End of CMD: =========
   
   
  =========  netsh advfirewall set allprofiles state on =========
   
  Ok.
   
   
  ========= End of CMD: =========
   
   
  ========= reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========
   
  The operation completed successfully.
   
   
   
  ========= End of Reg: =========
   
   
  ========= reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========
   
  ERROR: Access is denied.
   
   
   
  ========= End of Reg: =========
   
   
  =========  bitsadmin /reset /allusers =========
   
   
  BITSADMIN version 3.0 [ 7.7.9600 ]
  BITS administration utility.
  © Copyright 2000-2006 Microsoft Corp.
   
  BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
  Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.
   
  Unable to cancel {92CE9DDF-9E66-4751-A700-DB96231A6A2A}.
  0 out of 1 jobs canceled.
   
  ========= End of CMD: =========
   
   
  ========= RemoveProxy: =========
   
  HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
  HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings => value removed successfully
  HKU\S-1-5-21-2472899907-1604452211-935407213-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings => value removed successfully
   
   
  ========= End of RemoveProxy: =========
   
   
  =========== EmptyTemp: ==========
   
  BITS transfer queue => 8388608 B
  DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 24537001 B
  Java, Flash, Steam htmlcache => 0 B
  Windows/system/drivers => 481137 B
  Edge => 0 B
  Chrome => 23442084 B
  Firefox => 225927750 B
  Opera => 0 B
   
  Temp, IE cache, history, cookies, recent:
  Default => 0 B
  ProgramData => 0 B
  Public => 0 B
  systemprofile => 0 B
  systemprofile32 => 0 B
  LocalService => 20234 B
  NetworkService => 0 B
  oliver => 79356094 B
  Administrator => 0 B
   
  RecycleBin => 9099 B
  EmptyTemp: => 345.4 MB temporary data Removed.
   
  ================================
   
  Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 2016-06-28 11:35:21)
   
  C:\Program Files (x86)\Tencent => Is moved successfully
  C:\Program Files (x86)\Tencent => Is moved successfully
  C:\ProgramData\Tencent => Is moved successfully
  C:\Users\oliver\AppData\Roaming\Tencent => Is moved successfully
   
  ==== End of Fixlog 11:35:21 ====
• How is your system running now?
• The system is running normally

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That looks a lot better now.

 

We're going to run AdwCleaner again but this time it needs to be done in Safe Mode.

 

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop. (This will ensure that you have the latest version to start with.)

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

 

Please do the following to boot into Safe Mode in Win 8.1:  ( from this MS article => https://support.micr...tings-safe-mode)

Get to Windows Startup Settings in PC settings

1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
2. Under PC settings, tap or click Update and recovery, and then tap or click Recovery.
3. Under Advanced startup, tap or click Restart now.
4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot. If you don't see the Startup Settings option, tap or click Advanced options.
5. Tap or click Startup Settings and then Restart.
6. On the Startup Settings screen, choose the startup setting you want.
7. Sign in to your PC with a user account that has administrator rights.

 

Close all open windows and browsers.

• Vista/7/8 users: Double click the AdwCleaner icon on the desktop and accept the UAC prompt to run AdwCleaner (if the prompt appears).

   

  You will see the following console:
  
  

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.
• Once done it may ask to reboot, allow this
  
  
• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt

Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
 

 

[dbreeze]

That looks a lot better now.

 

We're going to run AdwCleaner again but this time it needs to be done in Safe Mode.

 

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop. (This will ensure that you have the latest version to start with.)

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

 

Please do the following to boot into Safe Mode in Win 8.1:  ( from this MS article => https://support.micr...tings-safe-mode)

Get to Windows Startup Settings in PC settings

1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
2. Under PC settings, tap or click Update and recovery, and then tap or click Recovery.
3. Under Advanced startup, tap or click Restart now.
4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot. If you don't see the Startup Settings option, tap or click Advanced options.
5. Tap or click Startup Settings and then Restart.
6. On the Startup Settings screen, choose the startup setting you want.
7. Sign in to your PC with a user account that has administrator rights.

 

Close all open windows and browsers.

• Vista/7/8 users: Double click the AdwCleaner icon on the desktop and accept the UAC prompt to run AdwCleaner (if the prompt appears).

   

  You will see the following console:
  
  

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.
• Once done it may ask to reboot, allow this
  
  
• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt

Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
 

 

[Frank Noko]

# AdwCleaner v5.200 - Logfile created 29/06/2016 at 11:43:08
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-26.1 [Server]
# Operating system : Windows 8.1 Single Language (X64)
# Username : oliver - TOSHIBA
# Running from : C:\Users\oliver\Desktop\AdwCleaner.exe
# Option : Scan
# Support : https://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLL ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [22941 bytes] - [18/06/2016 12:57:31]
C:\AdwCleaner\AdwCleaner[S1].txt - [23133 bytes] - [17/06/2016 12:56:30]
C:\AdwCleaner\AdwCleaner[S3].txt - [23104 bytes] - [18/06/2016 12:46:54]
C:\AdwCleaner\AdwCleaner[S4].txt - [855 bytes] - [29/06/2016 11:43:08]

########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [927 bytes] ##########

COMMENTS

Thank you so much Machiavelli and dbreeze for the expert advice that you have provided. Im sure the virus is eventually removed. I don't see any pop ups

One problem though is that my MS Office 2007 has been completely removed. Im not sure if there is any way of recovering it as I bought the machine with MS Office 2007 installed

Again thank you

[dbreeze]

Does MS Office show up in the Program and Features, Control Panel applet?  If so, try the following:
 
(Quoted from this MS KB article => https://support.micr...n-us/kb/924611)

• Click Start.
• If you are running Windows Vista or Windows 7, copy and paste (or type) the following command in the Search programs and files box, and then press ENTER:
  appwiz.cpl
• Click the name of the Microsoft Office Edition 2007 that you want to change, and then click Change.
• Click the option Repair, and then click Continue.

[Frank Noko]

No MS Office show up in the Program and Features, Control Panel applet. When I do a search the Ms Office that pops leads me to the purchase of Ms Office 365.

[dbreeze]

If you go to C:\Program Files (x86)\Microsoft Office\Office ## (## = 13 0r 12 or some version number of Office) is there any programs like Excel.exe or Word.exe?  If so, when you double click on them do they try to load?

[Frank Noko]

Hi

 

There is absolutely nothing at all

[dbreeze]

See if you can run Toshiba Recovery Media Creator on your laptop.  This should give directions and possible options on restoring individual programs (such as Office).  If you did not use Outlook for email and calendar functions, Open Office / Libre Office are good free alternatives to MS Office.

[Frank Noko]

Hi

The Toshiba Recovery Media Creator seam not to produce any results. Will try the Open Office / Libre Office

[dbreeze]

All right!! Your logs are clean and you're good to go now!! We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks.


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
If you did not do so at the end of its scan, please uninstall ESET Online Scanner at this time.  You can use the Control Panel 'Add / Remove Programs' or 'Programs and Features' utility to uninstall it.
 

• Download Delfix from here or here
  to your desktop and double click it to start the program
• Ensure Remove disinfection tools is ticked
  Also tick:
• Activate UAC
• Create registry backup
• Purge system restore
• Reset system settings
• 
• Click Run
• The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.

• Click Start and then type Settings.
• Whe the Search list is populated, under Programs, click on Settings.
• Click on the Update and Security and select Advanced Options under Windows Updates.
• Check that Automatic (recommended)is selected.
• You can close the Settings page after that.

Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Heimdal Free from Heimdal Security (you can get the software from here and read more about it on the same page).


You are now done!

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Zone Alarm Free Firewall  -  installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing.  By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system.  You can read the details about this program here.

Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
 How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!
 

[dbreeze]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.