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computer infected win32:PUP-gen/evo-gen/adware-gen [Closed]


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#1
sabyre2th

sabyre2th

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Help please, new laptop and havnt been on any sites i dont usually go on or any downloads yet my antivirus constantly telling me suspicious files detected.
Ive run a boot time scan and its still going 45 mins later with masses of infections by

Win 32 : xpaj-gen
win 32 : PUP-gen [PUP]
win 32 : adware-gen [Adw]
Win 32 : Evo-gen [susp]

im new to all this so any help will be very much appreciated
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#2
Machiavelli

Machiavelli

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Hello sabyre2th, welcome to Geeks to Go Malware Removal forum!
 
My name is Machiavelli. I will be assisting you with your malware-related problems.
 
======================================================
 
Please consider the following points during this process:

  • Please ensure you read through my instructions thoroughly, and carry out each step in the order specified.
  • Please do not run any tools or take any steps other than those I provide for you. 
  • Please backup important files before proceeding with my instructions. Malware removal can be unpredictable at times.   
  • If you come across an issue whilst following my instructions, please stop and inform me of the issue.
  • Topics are locked if no response is made after 4 days. Please inform me if you require additional time.
  • I will notify you when I believe your computer is free of malware. Bear in mind, absence of symptoms does not necessarily correlate to absence of malware, so please wait until the "All Clean".

==========================================
 

Please run the following scans so I can ascertain the state of your computer.
 
STEP 1
Ky7CZ60.png Malwarebytes Anti-Malware (MBAM)

  • Open Malwarebytes Anti-Malware
  • Click the Settings tab, followed by Detection and Protection and place a checkmark next to Scan for rootkits.
  • Click the Scan tab, ensure Threat Scan is selected and click Start Scan.
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards. 
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs, followed by the first Scan Log.
  • Click Export, followed by Copy to ClipboardPaste the log in your next reply. 

 
STEP 2

xlK5Hdb.png Farbar Recovery Scan Tool (FRST) Scan

  • Please download Farbar Recovery Scan Tool (x32) or Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
  • Note: Download and run the version compatible with your system (32 or 64-bit). Download both if you're unsure; only one will run.
  • Right-click FRST.exe or FRST64.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Click Yes to the disclaimer.
  • Ensure the Addition.txt box is checked.
  • Click the Scan button and let the programme run.
  • Upon completion, click OK, then OK on the Addition.txt pop up screen.
  • Two logs (FRST.txt & Addition.txt) will now be open on your Desktop. Copy the contents of both logs and paste in your next reply. 
     

======================================================
 
STEP 3
pfNZP4A.png Logs
In your next reply please include the following logs. Please be sure to copy and paste the requested logs, as well as provide information on any questions I may have asked.

  • MBAM log
  • FRST.txt
  • Addition.txt

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#3
Machiavelli

Machiavelli

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.


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