I have a brand new HP Pavilion Notebook running Windows 10 OS. The issue I am having is strange to say the least and although I'm not completely computer illiterate I am a bit of a computer novice and can not figure out why this is happening or how to fix it and am in desperate need of expert assistance. After start up my programs, for example my browser(s) will not open, the system seems to freeze with the hourglass just hanging there forever. When I try to click off the browser icon onto to the desktop the system freezes and the display turns completely white for a couple seconds and then returns to the normal desktop again. I can try several more times to open the browser or even a different browser but the same thing continues to occur until I completely shut down the computer and even upon reboot it occasionally continues again at fresh start up and I have to reboot a second time before the programs will open.
It was suggested by a co-worker it was likely a wireless interference issue but I didn't know why that would be the cause of a program not opening and I don't have any wireless connection issues with any of our other devices in the household such as our cell phones or tablets other than occasional lagging nothing really major but based on this advise I relocated my wireless router anyway because I'm at the point where I would try just about anything but unfortunately as I expected it has not resolved this issue.
I have read about the "white screen virus" but I don't feel that is what this is either because the screen doesn't turn white right after start up, it doesn't happen until I try to open a program and then it only occurs occasionally not at every start up and my Windows 10 is brand new, barley 2 weeks old, and been doing it from nearly day one. The strangest things about this to me is that I also have an older HP Pavilion laptop (approx. 4 yrs old) that I upgraded from Windows 8 OS to 8.1 that has been randomly doing the exact same thing for quite a while now. As you can imagine when my brand new Windows 10 started having this same exact problem I was completely blown away! I have searched the internet extensively trying to find anything or anyone having this same issue but the only thing I have found is information about that "white screen virus" but the description of how that acts doesn't seem to be the same to me as what I am dealing with.
Any suggestions or assistance in getting to the bottom of this and resolving the issue would be greatly appreciated! Please help!!!