[Janis]

I downloaded WIN 10 per the upgrade prompts.   It has set at 99 percent for five hours and doesn't  see, to be progressing.  Should I cancel and start over or give up on10?   Upgrading from win 7

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You can try restart the download process by cancelling the download process. You can also upgrade to Windows 10 with using Windows 10 media creation tool.

[FreeBooter]

You can try restart the download process by cancelling the download process. You can also upgrade to Windows 10 with using Windows 10 media creation tool.

[Janis]

Neither of those options work.  Any suggestions before I give up and stick with WIN7  would be appreciated. 

[FreeBooter]

How come Windows 10 Media Creation Tool has not work have you try to upgrade to Windows 10 with Windows 10 Media Creation Tool or have you try upgrading to Windows 10 by downloading Windows 10 ISO and creating Windows 10 DVD or USB flash drive you can also mount the Windows 10 ISO and start upgrade process by double clicking Setup.exe file.

[Janis]

I used the suggested Creation source.  It stops at 99 percent. ???   I had to recently put in a new hard drive  using the Dell back up disk.  The install did not ask for my key.  Would this keep Windows 10 from installing correctly?

[FreeBooter]

To upgrade to Windows 10 currently install Windows OS has to be activated with valid product key but your issue is not related to Windows OS activation have you try downloading the ISO image using Windows 10 Media Creation Tool. Uninstall third party Firewall and Antivirus programs they may be causing the issue. 

[Janis]

I realized last night that my problems were not due to WIN 10  just Windows period.    I checked first, and no problem on activation.  However since re installing Win 7 the laptop will not update period.   It says no checks done for updates despite leaving the laptop on all night.   It takes almost as long on the desktop to get down loads but I never have been able to fix that although eventually it would find and download.   Not so on the laptop  Have no idea where to go from here.