[JohnGo]

dell Inspiron 5555 (7 months old.)

 

My laptop stopped recognizing several flash drives in any USB port.  I can plug either flash drive into a different computer and it works fine.  Also, my wireless mouse transmitter will work in other  ports on the laptop. 

 

I plug in a flashdrive and go to device manager, USB controllers, and find a yellow triangle beside "mass storage device".  I unplug this and the mass storage device disappears. 

 

In the mass storage device properties, it reads under device status: "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory-Code 38).  This is the same for several different flash drives in any port.

 

If someone has instructions on how to correct this, I would be thankful for help on this problem

 

Thank You,

John Go    

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Try running the Fix here,

https://support.micr...device_problems

Click the run now tab on that page.

[zep516]

Try running the Fix here,

https://support.micr...device_problems

Click the run now tab on that page.

[EmishOrc]

Sounds like theres a fault on the USB slots.

[JohnGo]

Reply to zep516   I get this message when I click the run tab: (We're sorry, but your operating system is not supported by Microsoft Fix it at this time).  I forgot to mention in my first post that I'm running win10

 

 

Reply to EmishOrc:  The wireless mouse works with the usb ports.  If there is a fault in the usb ports, would the wireless mouse continue to work?

[zep516]

Best Answer

Open the Device Manager and click on Universal Serial Bus Controllers.

Expand the tree and uninstall the USB Host Controllers and restart the computer.


This should replace the drivers.

[JohnGo]

Yes, uninstalling the controllers solved the problem upon restart.  The flash drive is now recognized. 

 

Thank You.

JohnGo