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I followed instructions the best I could
Remarkably, it went well and I can see already a decline in the number of popups! Yay~!
However, I did encounter some problems...
#1) After clicking on the CleanUp the CleanUp website itself would not allow me to view the screen where after clicking to download the program...?
#2) While loading Ewido, I am able to scan about 70% of the files...then a screen shows up that says...Microsoft Error report...click Send Report or click Don't Send....whenever I click Don't Send.....the Ewido scan stops but random Ewido winoows still pop up saying that Ewido found something...? not sure what to do because I already tried reloading Ewido several times! sorry to bother you!
#3) Under “step two: trojans/viruses” it warns not to load more than one anitvirus program.....so if I have loaded Ewido....should I refrain from using AVG or TDS3....?
Everything else pretty much worked I think!
Now, here is my HJT log....I posted it elsewhere and was told that this is where to post it!
Any help is appreciated...I'm so grateful for this website!
I know you all are very busy...any suggestions are welcome about this!
What follows is my HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 5:02:46 PM, on 6/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WScript.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\winnn10n.exe
C:\WINDOWS\System32\vssymvea.exe
C:\Program Files\Cas\Client\casclient.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\America Online 7.0\aoltray.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\InoRT.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\InoTask.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: Bucket Class - {00000001-C003-4A2F-9142-7CB1D78DE6C1} - C:\WINDOWS\tct101.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Cas - {B5F3970B-745E-46AC-B890-E08F69777D80} - C:\WINDOWS\System32\ca.dll
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [x32i3qR] winnn10n.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [g0tsRkd6Q] vssymvea.exe
O4 - HKCU\..\Run: [sf] C:\Program Files\sf\sf.exe
O4 - HKCU\..\Run: [sfita] C:\WINDOWS\sfita.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://www.neededware.com
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: NDWCab - http://www.neededware.com/ndw3.cab
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://softdev.adelp...ad/tgctlins.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1118875347952
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius....tiveXPlugin.cab
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: eTrust EZ Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\InoRT.exe
O23 - Service: eTrust EZ Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\InoTask.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Winkir - Unknown owner - C:\WINDOWS\System32\Winkir.exe (file missing)
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