What is Sweep Clean PC Pro?
The Malwarebytes research team has determined that Sweep Clean PC Pro is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.
How do I know if my computer is affected by Sweep Clean PC Pro?
You may see this entry in your list of installed programs:
and these screen after a (forced) reboot:
How did Sweep Clean PC Pro get on my computer?
Tech Support Scammers use different methods for distributing themselves. This particular one was offered as a PC cleaning utility.
How do I remove Sweep Clean PC Pro?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection we will need a way to bypass the shell replacement.
- Press the key combination Ctrl-Alt-Del and in the resulting screen choose "Start Task Manager".
- In the Windows Task Manager screen select, one by one, the black.exe and the two iexplore.exe processes and click "End Process". Click "End process" in the confirmation prompt.
- Please download Malwarebytes Anti-Malware to your desktop.
- Double-click mbam-setup-version.exe and follow the prompts to install the program.
- At the end, be sure a check-mark is placed next to the following:
- Enable free trial of Malwarebytes Anti-Malware Premium
- Launch Malwarebytes Anti-Malware
- Then click Finish.
- If an update is found, you will be prompted to download and install the latest version.
- Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
- When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
- Restart your computer when prompted to do so.
- Is there anything else I need to do to get rid of Sweep Clean PC Pro?
- No, Malwarebytes' Anti-Malware removes Sweep Clean PC Pro completely.
We hope our application and this guide have helped you eradicate this hijacker.
As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam.
Technical details for experts
You may see these entries in FRST logs:HKLM-x32\...\Winlogon: [Shell] C:\Program Files (x86)\Sweep Clean PC Pro\black.exe [142336 ] () <=== ATTENTION HKCU\...\Winlogon: [Shell] C:\Program Files (x86)\Sweep Clean PC Pro\black.exe [142336 2016-05-23] () <==== ATTENTION C:\Program Files (x86)\Sweep Clean PC Pro Sweep Clean PC Pro (HKLM-x32\...\Sweep Clean PC Pro) (Version: - )
Alterations made by the installer:File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Program Files (x86)\Sweep Clean PC Pro Adds the file black.exe"="5/23/2016 7:45 PM, 142336 bytes, A Adds the file fastrestart.bat"="5/23/2016 7:48 PM, 86 bytes, A Adds the file Uninstall.exe"="6/16/2016 9:09 AM, 75321 bytes, A Adds the file Uninstall.ini"="6/16/2016 9:09 AM, 1657 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Sweep Clean PC Pro] "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\Sweep Clean PC Pro\Uninstall.exe" "DisplayName"="REG_SZ", "Sweep Clean PC Pro" "NoModify"="REG_DWORD", 1 "NoRepair"="REG_DWORD", 1 "UninstallString"="REG_SZ", "C:\Program Files (x86)\Sweep Clean PC Pro\Uninstall.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon] "Shell REG_SZ, "explorer.exe" ==> REG_SZ, "C:\Program Files (x86)\Sweep Clean PC Pro\black.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sweep Clean PC Pro] "Path"="REG_SZ", "C:\Program Files (x86)\Sweep Clean PC Pro\black.exe" [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon] "Shell"="REG_SZ", "C:\Program Files (x86)\Sweep Clean PC Pro\black.exe"
Malwarebytes Anti-Malware log:Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 6/16/2016 Scan Time: 9:59 AM Logfile: mbamSweepClean.txt Administrator: Yes Version: 2.2.1.1043 Malware Database: v2016.06.16.01 Rootkit Database: v2016.05.27.01 License: Premium Malware Protection: Disabled Malicious Website Protection: Enabled Self-protection: Enabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {username} Scan Type: Threat Scan Result: Completed Objects Scanned: 313163 Time Elapsed: 12 min, 16 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 2 Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Sweep Clean PC Pro, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Trojan.TechSupportScam, HKLM\SOFTWARE\WOW6432NODE\Sweep Clean PC Pro, Quarantined, [c6dbbe3faeeb49ed3a81e41018ebb749], Registry Values: 1 Trojan.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|Shell, C:\Program Files (x86)\Sweep Clean PC Pro\black.exe, Quarantined, [247d1ae33f5a5fd764551dd7cb38728e] Registry Data: 1 Hijack.Shell, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|Shell, C:\Program Files (x86)\Sweep Clean PC Pro\black.exe, Good: (Explorer.exe), Bad: (C:\Program Files (x86)\Sweep Clean PC Pro\black.exe),Replaced,[d9c827d65049d4624bb34526bf458d73] Folders: 1 Trojan.TechSupportScam, C:\Program Files (x86)\Sweep Clean PC Pro, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Files: 5 Trojan.TechSupportScam, C:\Users\{username}\Desktop\SweepCleanPCPro.exe, Quarantined, [911020dd16831f170f75469f0af7db25], Trojan.TechSupportScam, C:\Program Files (x86)\Sweep Clean PC Pro\Uninstall.ini, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Trojan.TechSupportScam, C:\Program Files (x86)\Sweep Clean PC Pro\black.exe, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Trojan.TechSupportScam, C:\Program Files (x86)\Sweep Clean PC Pro\fastrestart.bat, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Trojan.TechSupportScam, C:\Program Files (x86)\Sweep Clean PC Pro\Uninstall.exe, Quarantined, [317011ec7722d561edcbe70d44bf11ef], Physical Sectors: 0 (No malicious items detected) (end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):- Dynamically Blocks Malware Sites & Servers
- Malware Execution Prevention