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Problems downloading and running programs


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#16
pharper

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Ok of course before I do that I had to do a hard shut down and now it's doing a disk check.

Just let it do the disk check first I'm assuming, right?

after disk check then what?
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#17
RKinner

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Yes let it do the disk check.  Then try the System Update Readiness Tool for Windows 7.  Might be a good idea to go in to Control Panel, Windows Update and change it not install updates automatically first.

 

Also there are two other KBs that are good to have if you don't already have them:

 

KB3083710 and KB3102810
 
 

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#18
pharper

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I am trying to download the system update readiness tool and it is just spinning now, says searching for updates on this computer.... how long does this take?

 

 

Also, I left my computer during the disk check and when I came back it was off.  Turned it back on and have no idea if it finished the disk check?

 

How would I know, and should I just redo it and sit and watch it?

 

 

 

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  • system update download.JPG

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#19
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It may take a few hours.  Just be patient.

 

Chkdsk leaves a record in the Application Event logs.

 

See:

 

https://askleo.com/how_do_i_see_the_results_of_a_chkdsk_that_ran_on_boot/ 


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#20
pharper

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This is so frustrating.  I know you said to wait and give it hours, but I had already stopped it and when I go to open (after downloading)  I get the message: only one instance of wusa.exe is allowed to run.  I even deleted the download and re-downloaded it and still get the same message, Ugh!

 

I did check the results of the check disk, and I think it did run.


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#21
pharper

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I just downloaded the first one KB3083710, and I am getting the same message with that as well.... I go to open it and says: only one instance of wusa.exe is allowed to run.

 

Do you know how I would correct this issue?


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#22
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Sounds like wusa is still running.  You could right click on the clock and start Task Manager then look for it under Processes and right click on it and End Process.


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#23
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No I guess I should have mentioned that, it's not running????  Argghhh!  What is wrong with this puter? lol


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#24
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Well I just tried again to open the KB3083710 and it worked this time.   it's says searching for updates on computer.  I will be patient this time and wait.


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#25
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Still searching for updates.  I feel like it's just frozen though.  Task manager shows it's running, and not, not responding. 


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#26
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Does 

 

dir /a \windows\system32\sfc*

 

still only show 3 files instead of 5?

 

If so let me know and we can try replacing them.


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#27
pharper

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Yes only 3 files showing.


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#28
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Open the Control Panel menu and click Folder Options.
    After the new window appears select the View tab.
    Put a checkmark in the checkbox labeled Display the contents of system folders.
    Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
    Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
    Remove the checkmark from the checkbox labeled Hide protected operating system files.
    Press the Apply button and then the OK button.
 
 
Download the attached sfc.zip file and Save it then right click on it and Extract All.  Click Browse and point it to C:\windows\system32 and Extract.  That should put the files in the right place.  Check by running the 
 
dir /a \windows\system32\sfc*
 
There should be 5 files now.  Try
 
sfc  /scannow

 

 
Does anything different happen?
 
 

Attached Files

  • Attached File  sfc.zip   67.09KB   19 downloads

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#29
pharper

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Ok, I do not see the box with display the contents of system folders?  Which one do you want me to check?

 

 

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#30
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That should be good enough.


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