Hi,
A year or so ago, I bought myself a brand new laptop and was very pleased with how quickly it worked, compared to its predecessor.
However, a couple of months ago, its performance declined in that its general operation (i.e. Excel etc.) and internet operation became much slower.
To my knowledge, I haven't downloaded anything that could have caused this and there is very little software installed from discs. However, the only cause that I can think of is something malicious running in the background, using up my resources, without my knowledge.
I got a tip from a friend who told me this is the best place to get that question answered.
I've pasted the two FRST files below as set out in the instructions and would appreciate your feedback/help:
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 19-06-2016
Ran by Owner (administrator) on LAPTOP (19-06-2016 10:14:38)
Running from C:\Users\Owner\Desktop
Loaded Profiles: Owner (Available Profiles: Owner)
Platform: Windows 8.1 (Update) (X64) Language: English (United Kingdom)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Intel Corporation) C:\Windows\System32\igfxCUIService.exe
(BullGuard Ltd.) C:\Program Files\BullGuard Ltd\BullGuard\BullGuardBhvScanner.exe
(BullGuard Ltd.) C:\Program Files\BullGuard Ltd\BullGuard\BullGuardScanner.exe
(BullGuard Ltd.) C:\Program Files\BullGuard Ltd\BullGuard\BullGuardUpdate.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe
(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
() C:\Program Files (x86)\Hotkey\PowerBiosServer.exe
(Microsoft) C:\Program Files (x86)\Common Files\Sage\Central\AutoUpdateClient\Sage.Central.AutoUpdateManager.Service.exe
(Sage (UK) Limited) C:\Program Files (x86)\Common Files\Sage SData\Sage.SData.Service.exe
(VIA Technologies, Inc.) C:\Windows\System32\ViakaraokeSrv.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\PresentationFontCache.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Coupons.com Inc.) C:\Program Files (x86)\Coupon Printer\CouponPrinterService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Intel Corporation) C:\Windows\System32\igfxEM.exe
(Intel Corporation) C:\Windows\System32\igfxHK.exe
() C:\Windows\System32\igfxTray.exe
(Microsoft Corporation) C:\Windows\System32\SkyDrive.exe
(Microsoft Corporation) C:\Windows\System32\SettingSyncHost.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Microsoft Corporation) C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\csisyncclient.exe
(VIA) C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe
(BullGuard Ltd.) C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe
() C:\Program Files (x86)\Hotkey\Hotkey.exe
(Microsoft Corporation) C:\Windows\System32\GWX\GWX.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\Microsoft.WindowsScan_6.3.9654.17133_x64__8wekyb3d8bbwe\scanapp.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
==================== Registry (Whitelisted) ===========================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [IgfxTray] => C:\Windows\system32\igfxtray.exe [457616 2014-10-03] ()
HKLM\...\Run: [HotKeysCmds] => "C:\Windows\system32\hkcmd.exe"
HKLM\...\Run: [Persistence] => "C:\Windows\system32\igfxpers.exe"
HKLM\...\Run: [HDAudDeck] => C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe [5694640 2013-08-16] (VIA)
HKLM\...\Run: [BullGuard] => C:\Program Files\BullGuard Ltd\BullGuard\BullGuard.exe [1456408 2016-06-08] (BullGuard Ltd.)
Winlogon\Notify\igfxcui: igfxdev.dll [X]
ShellIconOverlayIdentifiers: [BackupOverlayErr] -> {8749448C-D907-45BF-A842-4D3898894AC8} => C:\Program Files\BullGuard Ltd\BullGuard\BackupShellHook.dll [2016-06-08] (BullGuard Ltd.)
ShellIconOverlayIdentifiers: [BackupOverlayInProgress] -> {3FFBF330-7839-476B-BE14-2C8597CE11B6} => C:\Program Files\BullGuard Ltd\BullGuard\BackupShellHook.dll [2016-06-08] (BullGuard Ltd.)
ShellIconOverlayIdentifiers: [BackupOverlaySynced] -> {C62CF4DB-48CB-4B03-BFD0-30A29125FA49} => C:\Program Files\BullGuard Ltd\BullGuard\BackupShellHook.dll [2016-06-08] (BullGuard Ltd.)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL [2016-04-12] (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL [2016-04-12] (Microsoft Corporation)
ShellIconOverlayIdentifiers-x32: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} => C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL [2016-04-12] (Microsoft Corporation)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Hotkey.lnk [2015-03-05]
ShortcutTarget: Hotkey.lnk -> C:\Program Files (x86)\Hotkey\Hotkey.exe ()
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
Tcpip\Parameters: [DhcpNameServer] 192.168.1.254
Tcpip\..\Interfaces\{A12F2860-7F2B-45EF-B1A5-8DE43E8FA9B6}: [DhcpNameServer] 192.168.10.1
Tcpip\..\Interfaces\{CAB2D349-7034-4DA7-9DA5-105CC6262F19}: [DhcpNameServer] 192.168.1.254
Internet Explorer:
==================
HKU\S-1-5-21-3200451137-1316405179-3502684455-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.safesearch.net/?p=h&m=ie&c=wi&s=wi
BHO: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll [2016-04-12] (Microsoft Corporation)
BHO: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL [2016-04-12] (Microsoft Corporation)
BHO-x32: Microsoft SkyDrive Pro Browser Helper -> {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} -> C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL [2016-04-12] (Microsoft Corporation)
Handler-x32: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL [2015-02-03] (Microsoft Corporation)
FireFox:
========
FF ProfilePath: C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\6wmm583t.default
FF Homepage: hxxps://uk.yahoo.com/
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_22_0_0_192.dll [2016-06-16] ()
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_22_0_0_192.dll [2016-06-16] ()
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-09-16] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-09-16] (Intel Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL [2015-03-09] (Microsoft Corporation)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll [2016-04-23] (Adobe Systems Inc.)
FF Plugin HKU\S-1-5-21-3200451137-1316405179-3502684455-1001: @citrixonline.com/appdetectorplugin -> C:\Users\Owner\AppData\Local\Citrix\Plugins\104\npappdetector.dll [2015-09-29] (Citrix Online)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\browser\plugins\npMozCouponPrinter.dll [2015-05-18] (Coupons, Inc.)
FF Extension: 20-20 3D Viewer - IKEA - C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\6wmm583t.default\Extensions\[email protected] [2015-09-16] [not signed]
FF HKLM-x32\...\Firefox\Extensions: [antiphishing@bullguard] - C:\Program Files\BullGuard Ltd\BullGuard\Files32\Antiphishing\FF\antiphishing@bullguard => not found
==================== Services (Whitelisted) ========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
R2 BsBackup; C:\Program Files\BullGuard Ltd\BullGuard\BsBackup.dll [1370392 2016-06-08] (BullGuard Ltd.)
R2 BsBhvScan; C:\Program Files\BullGuard Ltd\BullGuard\BullGuardBhvScanner.exe [686360 2016-06-08] (BullGuard Ltd.)
R2 BsCache; C:\Program Files\BullGuard Ltd\BullGuard\BsCache.dll [176920 2016-06-08] (BullGuard Ltd.)
R2 BsFileScan; c:\program files\bullguard ltd\bullguard\BsFileScan.dll [475928 2016-06-08] (BullGuard Ltd.)
R2 BsFire; c:\program files\bullguard ltd\bullguard\BsFire.dll [818456 2016-06-08] (BullGuard Ltd.)
R2 BsMailProxy; c:\program files\bullguard ltd\bullguard\BsMailProxy\BsMailProxy.dll [1169688 2016-06-08] (BullGuard Ltd.)
R2 BsMain; C:\Program Files\BullGuard Ltd\BullGuard\BsMain.dll [609048 2016-06-08] (BullGuard Ltd.)
R2 BsScanner; C:\Program Files\BullGuard Ltd\BullGuard\BullGuardScanner.exe [310040 2016-06-08] (BullGuard Ltd.)
R2 BsUpdate; C:\Program Files\BullGuard Ltd\BullGuard\BullGuardUpdate.exe [399128 2016-06-08] (BullGuard Ltd.)
R2 ClickToRunSvc; C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe [3009264 2016-05-17] (Microsoft Corporation)
R2 CouponPrinterService; C:\Program Files (x86)\Coupon Printer\CouponPrinterService.exe [1414128 2015-05-18] (Coupons.com Inc.)
S3 IDriverT; C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe [69632 2005-11-14] (Macrovision Corporation) [File not signed]
R2 igfxCUIService1.0.0.0; C:\Windows\system32\igfxCUIService.exe [329104 2014-10-03] (Intel Corporation)
R2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [747520 2013-08-27] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [828376 2013-08-27] (Intel® Corporation)
R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-09-16] (Intel Corporation)
R2 PowerBiosServer; C:\Program Files (x86)\Hotkey\PowerBiosServer.exe [46080 2013-12-26] () [File not signed]
R2 Sage AutoUpdate Manager Service; C:\Program Files (x86)\Common Files\Sage\Central\AutoUpdateClient\Sage.Central.AutoUpdateManager.Service.exe [8192 2012-07-05] (Microsoft) [File not signed]
R2 Sage SData Service; C:\Program Files (x86)\Common Files\Sage SData\Sage.SData.Service.exe [53248 2012-05-17] (Sage (UK) Limited) [File not signed]
R2 VIAKaraokeService; C:\Windows\system32\viakaraokesrv.exe [27768 2012-12-11] (VIA Technologies, Inc.)
S3 WdNisSvc; C:\Program Files\Windows Defender\NisSrv.exe [366552 2015-07-07] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [23824 2015-07-07] (Microsoft Corporation)
===================== Drivers (Whitelisted) ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
R1 AFW; C:\Windows\system32\DRIVERS\afw.sys [52912 2015-06-18] (Agnitum Ltd.)
R3 afwcore; C:\Windows\system32\DRIVERS\afwcore.sys [465072 2015-06-18] (Agnitum Ltd.)
R3 AirplaneModeHid; C:\Windows\system32\DRIVERS\AirplaneModeHid.sys [26888 2013-06-27] (Insyde Corporation)
R1 BdAgent; C:\Windows\System32\DRIVERS\BdAgent.sys [117184 2015-11-25] (BullGuard Ltd.)
R3 BdNet; C:\Windows\system32\DRIVERS\BdNet.sys [51856 2015-11-25] (BullGuard Ltd.)
R1 BdSpy; C:\Windows\System32\drivers\BdSpy.sys [94952 2015-11-25] (BullGuard Ltd.)
S0 ebdrv; C:\Windows\System32\drivers\evbda.sys [3357024 2013-08-22] (Broadcom Corporation)
R3 MEIx64; C:\Windows\system32\DRIVERS\TeeDriverx64.sys [99288 2013-09-16] (Intel Corporation)
R3 NETwNb64; C:\Windows\system32\DRIVERS\NETwbw02.sys [3589600 2013-09-25] (Intel Corporation)
S3 NETwNe64; C:\Windows\system32\DRIVERS\NETwew02.sys [4649440 2013-06-18] (Intel Corporation)
R1 NovaShieldFilterDriver; C:\Windows\System32\DRIVERS\NSKernel.sys [286112 2015-11-25] (BullGuard Ltd.)
R3 RSP2STOR; C:\Windows\system32\DRIVERS\RtsP2Stor.sys [290520 2013-07-25] (Realtek Semiconductor Corp.)
R3 SmbDrvI; C:\Windows\system32\DRIVERS\Smb_driver_Intel.sys [31472 2013-12-20] (Synaptics Incorporated)
R3 Trufos; C:\Windows\System32\DRIVERS\Trufos.sys [485512 2016-04-15] (BitDefender S.R.L.)
S3 WdBoot; C:\Windows\system32\drivers\WdBoot.sys [44560 2015-07-07] (Microsoft Corporation)
S3 WdFilter; C:\Windows\system32\drivers\WdFilter.sys [270168 2015-07-07] (Microsoft Corporation)
S3 WdNisDrv; C:\Windows\System32\Drivers\WdNisDrv.sys [114520 2015-07-07] (Microsoft Corporation)
==================== NetSvcs (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
==================== One Month Created files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2016-06-19 10:14 - 2016-06-19 10:15 - 00013121 _____ C:\Users\Owner\Desktop\FRST.txt
2016-06-19 10:13 - 2016-06-19 10:13 - 02387456 _____ (Farbar) C:\Users\Owner\Desktop\FRST64.exe
2016-06-19 10:12 - 2016-06-19 10:14 - 00000000 ____D C:\FRST
2016-06-15 18:05 - 2016-05-12 19:38 - 00135336 _____ (Microsoft Corporation) C:\Windows\system32\gpapi.dll
2016-06-15 18:05 - 2016-05-12 18:43 - 00115704 _____ (Microsoft Corporation) C:\Windows\SysWOW64\gpapi.dll
2016-06-15 18:05 - 2016-05-12 17:17 - 00331776 _____ (Microsoft Corporation) C:\Windows\system32\polstore.dll
2016-06-15 18:05 - 2016-05-12 17:08 - 00092160 _____ (Microsoft Corporation) C:\Windows\system32\FwRemoteSvr.dll
2016-06-15 18:05 - 2016-05-12 17:07 - 01360896 _____ (Microsoft Corporation) C:\Windows\system32\gpsvc.dll
2016-06-15 18:05 - 2016-05-12 16:59 - 00398848 _____ (Microsoft Corporation) C:\Windows\system32\IPSECSVC.DLL
2016-06-15 18:05 - 2016-05-12 16:43 - 00291328 _____ (Microsoft Corporation) C:\Windows\SysWOW64\polstore.dll
2016-06-15 18:05 - 2016-05-12 16:37 - 00050176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\FwRemoteSvr.dll
2016-06-15 18:05 - 2016-05-06 16:45 - 00748544 _____ (Microsoft Corporation) C:\Windows\system32\StructuredQuery.dll
2016-06-15 18:05 - 2016-05-06 16:23 - 00503808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\StructuredQuery.dll
2016-06-15 18:04 - 2016-04-12 16:46 - 14467584 _____ (Microsoft Corporation) C:\Windows\system32\twinui.dll
2016-06-15 18:04 - 2016-04-12 16:30 - 12879872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\twinui.dll
2016-06-15 17:13 - 2016-06-03 18:11 - 00472576 _____ (Microsoft Corporation) C:\Windows\system32\pcasvc.dll
2016-06-15 17:13 - 2016-06-03 14:38 - 01413120 _____ (Microsoft Corporation) C:\Windows\system32\appraiser.dll
2016-06-15 17:13 - 2016-06-02 18:51 - 00050352 _____ (Microsoft Corporation) C:\Windows\system32\CompatTelRunner.exe
2016-06-15 17:13 - 2016-05-29 16:04 - 01204224 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll
2016-06-15 17:13 - 2016-05-29 16:04 - 00569856 _____ (Microsoft Corporation) C:\Windows\system32\generaltel.dll
2016-06-15 17:13 - 2016-05-29 16:04 - 00544256 _____ (Microsoft Corporation) C:\Windows\system32\devinv.dll
2016-06-15 17:13 - 2016-05-29 16:04 - 00276480 _____ (Microsoft Corporation) C:\Windows\system32\invagent.dll
2016-06-15 17:13 - 2016-05-29 16:04 - 00265216 _____ (Microsoft Corporation) C:\Windows\system32\centel.dll
2016-06-15 17:13 - 2016-05-29 16:04 - 00076800 _____ (Microsoft Corporation) C:\Windows\system32\acmigration.dll
2016-06-15 17:13 - 2016-05-21 18:28 - 25802752 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2016-06-15 17:13 - 2016-05-21 17:57 - 20341248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2016-06-15 17:13 - 2016-05-20 23:09 - 00572416 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2016-06-15 17:13 - 2016-05-20 23:08 - 02895360 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2016-06-15 17:13 - 2016-05-20 23:02 - 06051328 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2016-06-15 17:13 - 2016-05-20 22:57 - 00497664 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2016-06-15 17:13 - 2016-05-20 22:55 - 00064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2016-06-15 17:13 - 2016-05-20 22:54 - 00817664 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2016-06-15 17:13 - 2016-05-20 22:50 - 02287104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2016-06-15 17:13 - 2016-05-20 22:44 - 00663552 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2016-06-15 17:13 - 2016-05-20 22:29 - 13815808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2016-06-15 17:13 - 2016-05-20 22:27 - 00092160 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2016-06-15 17:13 - 2016-05-20 22:25 - 00315392 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2016-06-15 17:13 - 2016-05-20 22:25 - 00145408 _____ (Microsoft Corporation) C:\Windows\system32\iepeers.dll
2016-06-15 17:13 - 2016-05-20 22:21 - 00279040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2016-06-15 17:13 - 2016-05-20 22:21 - 00128000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iepeers.dll
2016-06-15 17:13 - 2016-05-20 22:19 - 01032704 _____ (Microsoft Corporation) C:\Windows\system32\inetcomm.dll
2016-06-15 17:13 - 2016-05-20 22:16 - 00880128 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcomm.dll
2016-06-15 17:13 - 2016-05-20 22:14 - 04610048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2016-06-15 17:13 - 2016-05-20 22:12 - 00230400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\webcheck.dll
2016-06-15 17:13 - 2016-05-20 22:11 - 15420928 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2016-06-15 17:13 - 2016-05-20 22:11 - 00262144 _____ (Microsoft Corporation) C:\Windows\system32\webcheck.dll
2016-06-15 17:13 - 2016-05-20 22:09 - 00693248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2016-06-15 17:13 - 2016-05-20 22:09 - 00379392 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2016-06-15 17:13 - 2016-05-20 22:08 - 02055680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2016-06-15 17:13 - 2016-05-20 22:08 - 00806400 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2016-06-15 17:13 - 2016-05-20 22:06 - 02131968 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2016-06-15 17:13 - 2016-05-20 21:46 - 02597888 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2016-06-15 17:13 - 2016-05-20 21:42 - 02121216 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2016-06-15 17:13 - 2016-05-20 21:38 - 01310208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2016-06-15 17:13 - 2016-05-20 21:38 - 00710144 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2016-06-15 17:13 - 2016-05-20 21:34 - 01544192 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2016-06-15 17:13 - 2016-05-20 21:23 - 00800768 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2016-06-15 17:13 - 2016-05-18 06:31 - 00372568 _____ (Adobe Systems Incorporated) C:\Windows\system32\atmfd.dll
2016-06-15 17:13 - 2016-05-18 06:31 - 00315224 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\atmfd.dll
2016-06-15 17:13 - 2016-05-16 22:13 - 00563016 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\cng.sys
2016-06-15 17:13 - 2016-05-16 22:13 - 00397224 _____ (Microsoft Corporation) C:\Windows\system32\bcryptprimitives.dll
2016-06-15 17:13 - 2016-05-16 22:13 - 00340872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\bcryptprimitives.dll
2016-06-15 17:13 - 2016-05-16 22:13 - 00178008 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\ksecpkg.sys
2016-06-15 17:13 - 2016-05-14 00:09 - 04169216 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2016-06-15 17:13 - 2016-05-14 00:07 - 00675328 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\srv2.sys
2016-06-15 17:13 - 2016-05-14 00:07 - 00416768 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\srv.sys
2016-06-15 17:13 - 2016-05-14 00:06 - 00243712 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\srvnet.sys
2016-06-15 17:13 - 2016-05-14 00:04 - 00044032 _____ (Adobe Systems) C:\Windows\system32\atmlib.dll
2016-06-15 17:13 - 2016-05-13 23:34 - 00445440 _____ (Microsoft Corporation) C:\Windows\system32\certcli.dll
2016-06-15 17:13 - 2016-05-13 23:19 - 00035840 _____ (Adobe Systems) C:\Windows\SysWOW64\atmlib.dll
2016-06-15 17:13 - 2016-05-13 22:58 - 00324096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\certcli.dll
2016-06-15 17:13 - 2016-05-09 22:35 - 07075328 _____ (Microsoft Corporation) C:\Windows\system32\glcndFilter.dll
2016-06-15 17:13 - 2016-05-09 21:56 - 05270016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\glcndFilter.dll
2016-06-15 17:13 - 2016-05-09 21:45 - 07793152 _____ (Microsoft Corporation) C:\Windows\system32\Windows.Data.Pdf.dll
2016-06-15 17:13 - 2016-05-09 21:23 - 05265920 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Windows.Data.Pdf.dll
2016-06-15 17:13 - 2016-04-14 16:25 - 02778624 _____ (Microsoft Corporation) C:\Windows\system32\authui.dll
2016-06-15 17:13 - 2016-04-14 16:11 - 02464768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\authui.dll
2016-06-15 17:13 - 2016-01-31 20:17 - 00118624 _____ (Microsoft Corporation) C:\Windows\system32\consent.exe
2016-06-15 17:13 - 2016-01-31 19:07 - 00110080 _____ (Microsoft Corporation) C:\Windows\system32\appinfo.dll
2016-06-15 17:13 - 2016-01-31 18:42 - 03320832 _____ (Microsoft Corporation) C:\Windows\system32\msi.dll
2016-06-15 17:13 - 2016-01-31 18:14 - 03607040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msi.dll
2016-06-15 17:12 - 2016-05-19 00:15 - 01379040 _____ (Microsoft Corporation) C:\Windows\system32\gdi32.dll
2016-06-15 17:12 - 2016-05-18 21:35 - 01097216 _____ (Microsoft Corporation) C:\Windows\SysWOW64\gdi32.dll
2016-06-15 17:12 - 2016-05-14 21:01 - 00363104 _____ (Microsoft Corporation) C:\Windows\system32\ws2_32.dll
2016-06-15 17:12 - 2016-05-14 21:01 - 00320720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ws2_32.dll
2016-06-15 17:12 - 2016-05-14 00:07 - 00281088 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\netbt.sys
2016-06-15 17:12 - 2016-05-13 22:58 - 00339456 _____ (Microsoft Corporation) C:\Windows\system32\mswsock.dll
2016-06-15 17:12 - 2016-05-13 22:45 - 00802816 _____ (Microsoft Corporation) C:\Windows\system32\winhttp.dll
2016-06-15 17:12 - 2016-05-13 22:35 - 00286208 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mswsock.dll
2016-06-15 17:12 - 2016-05-13 22:26 - 00631808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\winhttp.dll
2016-06-10 17:45 - 2016-06-16 07:00 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox
2016-06-08 21:09 - 2016-06-08 21:09 - 00076568 _____ (BullGuard Ltd.) C:\Windows\system32\BGLsp.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00061720 _____ (BullGuard Ltd.) C:\Windows\SysWOW64\BGLsp.dll
2016-06-08 21:09 - 2016-06-08 21:08 - 00169656 _____ (BullGuard Ltd.) C:\Windows\system32\BgGamingMonitor.dll
2016-06-08 21:09 - 2016-06-08 21:08 - 00148008 _____ (BullGuard Ltd.) C:\Windows\SysWOW64\BgGamingMonitor.dll
==================== One Month Modified files and folders ========
(If an entry is included in the fixlist, the file/folder will be moved.)
2016-06-19 10:15 - 2015-03-09 13:59 - 00000000 ____D C:\ProgramData\BullGuard
2016-06-19 10:10 - 2015-07-02 15:16 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2016-06-19 10:09 - 2015-09-29 10:06 - 00000672 _____ C:\Windows\Tasks\G2MUploadTask-S-1-5-21-3200451137-1316405179-3502684455-1001.job
2016-06-19 09:26 - 2015-09-29 10:06 - 00000576 _____ C:\Windows\Tasks\G2MUpdateTask-S-1-5-21-3200451137-1316405179-3502684455-1001.job
2016-06-19 08:44 - 2014-03-18 16:26 - 00863592 _____ C:\Windows\system32\PerfStringBackup.INI
2016-06-19 08:44 - 2013-08-22 14:36 - 00000000 ____D C:\Windows\Inf
2016-06-19 08:27 - 2015-03-06 10:59 - 00003918 _____ C:\Windows\System32\Tasks\User_Feed_Synchronization-{F6BDB07D-9C6F-4A02-A82D-E9F3719A4EC6}
2016-06-19 08:25 - 2016-04-02 15:42 - 00000000 ___RD C:\Users\Owner\OneDrive
2016-06-19 08:24 - 2015-03-10 17:32 - 00000356 _____ C:\Windows\system32\config\afw_hm.conf
2016-06-19 08:24 - 2015-03-10 17:32 - 00000004 _____ C:\Windows\system32\config\afw_db.conf
2016-06-18 13:37 - 2015-03-05 13:23 - 00003600 _____ C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-3200451137-1316405179-3502684455-1001
2016-06-18 11:10 - 2013-08-22 16:36 - 00000000 ___HD C:\Program Files\WindowsApps
2016-06-18 11:10 - 2013-08-22 16:36 - 00000000 ____D C:\Windows\AppReadiness
2016-06-18 09:57 - 2015-03-10 14:14 - 00000475 _____ C:\Windows\BRWMARK.INI
2016-06-17 17:01 - 2013-08-22 15:45 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2016-06-17 15:23 - 2013-08-22 14:25 - 00262144 ___SH C:\Windows\system32\config\BBI
2016-06-17 15:05 - 2013-08-22 16:20 - 00000000 ____D C:\Windows\CbsTemp
2016-06-16 21:10 - 2015-07-02 15:16 - 00003718 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2016-06-16 07:01 - 2013-08-22 15:44 - 00481880 _____ C:\Windows\system32\FNTCACHE.DAT
2016-06-16 07:00 - 2015-03-10 21:18 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2016-06-15 19:19 - 2015-03-05 15:06 - 00000000 ____D C:\Windows\system32\appraiser
2016-06-15 19:19 - 2013-08-22 16:36 - 00000000 ___RD C:\Windows\ToastData
2016-06-15 19:19 - 2013-08-22 16:36 - 00000000 ____D C:\Windows\SysWOW64\en-GB
2016-06-15 19:19 - 2013-08-22 16:36 - 00000000 ____D C:\Windows\system32\en-GB
2016-06-15 18:16 - 2015-03-05 14:28 - 00000000 ____D C:\Windows\system32\MRT
2016-06-15 18:14 - 2015-03-05 14:28 - 142482544 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe
2016-06-14 20:13 - 2015-09-29 10:06 - 00003668 _____ C:\Windows\System32\Tasks\G2MUploadTask-S-1-5-21-3200451137-1316405179-3502684455-1001
2016-06-14 20:13 - 2015-09-29 10:06 - 00003572 _____ C:\Windows\System32\Tasks\G2MUpdateTask-S-1-5-21-3200451137-1316405179-3502684455-1001
2016-06-14 18:13 - 2015-03-05 15:09 - 00828408 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2016-06-14 18:13 - 2015-03-05 15:09 - 00176632 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2016-06-12 15:19 - 2015-03-10 17:29 - 00002213 _____ C:\Users\Public\Desktop\Basic PAYE Tools.lnk
2016-06-08 07:41 - 2015-03-05 13:17 - 00000000 ____D C:\Users\Owner\AppData\Local\Packages
2016-06-01 15:47 - 2015-10-30 20:02 - 00000000 ___HD C:\$WINDOWS.~BT
2016-06-01 15:29 - 2015-03-05 12:55 - 00000000 ____D C:\Windows\Panther
2016-05-31 07:40 - 2015-04-05 09:50 - 00000000 ___SD C:\Windows\SysWOW64\GWX
2016-05-31 07:40 - 2015-04-05 09:50 - 00000000 ___SD C:\Windows\system32\GWX
2016-05-28 07:29 - 2015-03-09 13:18 - 00000000 ____D C:\Program Files\Microsoft Office 15
2016-05-28 07:29 - 2013-08-22 16:36 - 00000000 ____D C:\ProgramData\regid.1991-06.com.microsoft
2016-05-21 07:57 - 2016-04-23 07:12 - 00002338 _____ C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\OneDrive for Business.lnk
2016-05-21 07:57 - 2015-03-09 13:26 - 00003176 _____ C:\Windows\System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-3200451137-1316405179-3502684455-1001
==================== Bamital & volsnap =================
(There is no automatic fix for files that do not pass verification.)
C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed
LastRegBack: 2016-06-07 17:58
==================== End of FRST.txt ============================
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 19-06-2016
Ran by Owner (2016-06-19 10:15:49)
Running from C:\Users\Owner\Desktop
Windows 8.1 (Update) (X64) (2015-03-05 12:16:40)
Boot Mode: Normal
==========================================================
==================== Accounts: =============================
Administrator (S-1-5-21-3200451137-1316405179-3502684455-500 - Administrator - Disabled)
Guest (S-1-5-21-3200451137-1316405179-3502684455-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-3200451137-1316405179-3502684455-1003 - Limited - Enabled)
Owner (S-1-5-21-3200451137-1316405179-3502684455-1001 - Administrator - Enabled) => C:\Users\Owner
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: BullGuard Antivirus (Enabled - Up to date) {EDBB5818-2352-E06B-028A-4E6873B92CC5}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: BullGuard Antispyware (Enabled - Up to date) {56DAB9FC-0568-EFE5-383A-751A083E6678}
FW: BullGuard Firewall (Enabled) {D580D93D-693D-E133-29D5-E75D8D6A6BBE}
==================== Installed Programs ======================
(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
Accountants' Dataset Manager (HKLM-x32\...\InstallShield_{6A49E82E-EA41-4D70-B805-EFEC3AD5FF8E}) (Version: 2.00.0000 - Sage (UK) Ltd)
Accountants' Dataset Manager (x32 Version: 2.00.0000 - Sage (UK) Ltd) Hidden
Accounts (x32 Version: 19.0.11.260 - Sage (UK) Ltd) Hidden
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.16) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.16 - Adobe Systems Incorporated)
Airplane Mode Hid Installer (HKLM-x32\...\InstallShield_{5E5B067F-52A4-447E-A3F1-D6DD10565E73}) (Version: 2.0.0.6 - )
Airplane Mode Hid Installer (x32 Version: 2.0.0.6 - ) Hidden
Basic PAYE Tools (HKLM-x32\...\Basic PAYE Tools - Real Time Information) (Version: 16.1.16125.489 - HM Revenue & Customs)
BullGuard Internet Security (HKLM\...\BullGuard) (Version: 16.0 - BullGuard Ltd.)
Citrix Online Launcher (HKLM-x32\...\{1B1BF50E-ACE8-4481-B362-89544FB1CD4B}) (Version: 1.0.357 - Citrix)
Coupon Printer (HKLM-x32\...\Coupon Printer2.2.1.6) (Version: 2.2.1.6 - Coupons.com Inc.)
GoToMeeting 7.19.0.5102 (HKU\S-1-5-21-3200451137-1316405179-3502684455-1001\...\GoToMeeting) (Version: 7.19.0.5102 - CitrixOnline)
Hotkey 8.0153 (HKLM-x32\...\InstallShield_{164714B6-46BC-4649-9A30-A6ED32F03B5A}) (Version: 8.0153 - NoteBook)
Hotkey 8.0153 (x32 Version: 8.0153 - NoteBook) Hidden
Insyde Airplane Mode HID Mini-Driver (HKLM\...\AirplaneModeHid) (Version: 1.3.0.0 - Insyde Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.15.1730 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3960 - Intel Corporation)
Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 15.0.4823.1004 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-3200451137-1316405179-3502684455-1001\...\OneDriveSetup.exe) (Version: 17.3.6390.0509 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-GB)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4823.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4823.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4823.1004 - Microsoft Corporation) Hidden
Platform (x32 Version: 1.39 - VIA Technologies, Inc.) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29069 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{BCDA54F6-C4B6-4519-A09E-FA064A6B4098}) (Version: 6.2.9200.27037 - )
Sage 50 Accounts 2013 (HKLM-x32\...\InstallShield_{45ECE61A-C8EE-4847-852C-6E8A8192D424}) (Version: 19.0.11.260 - Sage (UK) Ltd)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 18.0.5.0 - Synaptics Incorporated)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.)
Windows Driver Package - Insyde (AirplaneModeHid) HIDClass (07/01/2013 1.3.0.0) (HKLM\...\E38E8D276444640BFCE21B5A73FD63C479B76259) (Version: 07/01/2013 1.3.0.0 - Insyde)
==================== Custom CLSID (Whitelisted): ==========================
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
CustomCLSID: HKU\S-1-5-21-3200451137-1316405179-3502684455-1001_Classes\CLSID\{162C6FB5-44D3-435B-903D-E613FA093FB5}\InprocServer32 -> C:\Users\Owner\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\amd64\FileCoAuthLib64.dll ()
CustomCLSID: HKU\S-1-5-21-3200451137-1316405179-3502684455-1001_Classes\CLSID\{71DCE5D6-4B57-496B-AC21-CD5B54EB93FD}\localserver32 -> C:\Users\Owner\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\FileCoAuth.exe (Microsoft Corporation)
CustomCLSID: HKU\S-1-5-21-3200451137-1316405179-3502684455-1001_Classes\CLSID\{820D63D5-8CFF-46DE-86AF-4997DEDD6DB5}\localserver32 -> C:\Windows\system32\igfxEM.exe (Intel Corporation)
CustomCLSID: HKU\S-1-5-21-3200451137-1316405179-3502684455-1001_Classes\CLSID\{84B5A313-CD5D-4904-8BA2-AFDC81C1B309}\InprocServer32 -> C:\Users\Owner\AppData\Local\Citrix\GoToMeeting\3499\G2MOutlookAddin64.dll (Citrix Online, a division of Citrix Systems, Inc.)
==================== Scheduled Tasks (Whitelisted) =============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
Task: {01F2AC10-7DA8-4DD8-BA80-2E3A84771E12} - System32\Tasks\Synaptics TouchPad Enhancements => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2013-12-20] (Synaptics Incorporated)
Task: {0AD38227-9AE0-4FE1-8F5A-356B09A36D2E} - System32\Tasks\BullGuard\BullGuardUpdate2 => c:\program files\bullguard ltd\bullguard\BullGuardUpdate2.exe [2016-06-08] (BullGuard Ltd.)
Task: {13993B4E-4023-48DB-99DE-082AB8D4B1AE} - System32\Tasks\Microsoft\Office\Office Automatic Updates => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2016-04-12] (Microsoft Corporation)
Task: {32D9BF1E-948B-4704-98BB-3D8D79162AFC} - System32\Tasks\Microsoft\Office\Office ClickToRun Service Monitor => C:\Program Files\Microsoft Office 15\ClientX64\OfficeC2RClient.exe [2016-04-12] (Microsoft Corporation)
Task: {346432B4-23C2-4B2D-8050-301A414493D3} - System32\Tasks\Adobe Flash Player Updater => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2016-06-16] (Adobe Systems Incorporated)
Task: {5A33EFC4-5219-46E4-8F7C-EF59F70C6868} - System32\Tasks\G2MUpdateTask-S-1-5-21-3200451137-1316405179-3502684455-1001 => C:\Users\Owner\AppData\Local\Citrix\GoToMeeting\5102\g2mupdate.exe [2016-06-14] (Citrix Online, a division of Citrix Systems, Inc.)
Task: {784956D6-5D5A-49F4-B7D4-F7EDA4551E7D} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2016-04-22] (Adobe Systems Incorporated)
Task: {AC2F9CE4-5985-45E2-AE4E-03B48F60E28D} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\Windows\system32\MRT.exe [2016-06-15] (Microsoft Corporation)
Task: {B5EAB2FC-23E2-44AA-9FE5-AB6654DC1D11} - System32\Tasks\Microsoft\Office\Office Subscription Maintenance => C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonx86\Microsoft Shared\OFFICE15\OLicenseHeartbeat.exe [2016-04-12] (Microsoft Corporation)
Task: {DB0AA6FF-042B-4F8D-897F-A5ECDF4015A5} - System32\Tasks\G2MUploadTask-S-1-5-21-3200451137-1316405179-3502684455-1001 => C:\Users\Owner\AppData\Local\Citrix\GoToMeeting\5102\g2mupload.exe [2016-06-14] (Citrix Online, a division of Citrix Systems, Inc.)
Task: {FB62B426-D970-434B-A117-931097B4D488} - System32\Tasks\Microsoft OneDrive Auto Update Task-S-1-5-21-3200451137-1316405179-3502684455-1001 => C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe [2016-05-21] (Microsoft Corporation)
(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\Windows\Tasks\G2MUpdateTask-S-1-5-21-3200451137-1316405179-3502684455-1001.job => C:\Users\Owner\AppData\Local\Citrix\GoToMeeting\5102\g2mupdate.exe
Task: C:\Windows\Tasks\G2MUploadTask-S-1-5-21-3200451137-1316405179-3502684455-1001.job => C:\Users\Owner\AppData\Local\Citrix\GoToMeeting\5102\g2mupload.exe
==================== Shortcuts =============================
(The entries could be listed to be restored or removed.)
==================== Loaded Modules (Whitelisted) ==============
2016-06-08 21:09 - 2016-06-08 21:09 - 00727320 _____ () c:\program files\bullguard ltd\bullguard\SQLite.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00084248 _____ () c:\program files\bullguard ltd\bullguard\zlib1.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00644888 _____ () c:\program files\bullguard ltd\bullguard\LibXml2.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00644888 _____ () C:\Program Files\BullGuard Ltd\BullGuard\LibXml2.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00064792 _____ () C:\Program Files\BullGuard Ltd\BullGuard\LIBBZ2.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00084248 _____ () C:\Program Files\BullGuard Ltd\BullGuard\zlib1.dll
2015-03-09 13:18 - 2015-10-13 05:34 - 00105640 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2013-12-26 18:24 - 2013-12-26 18:24 - 00046080 _____ () C:\Program Files (x86)\Hotkey\PowerBiosServer.exe
2015-10-29 10:01 - 2015-09-01 17:04 - 08901184 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2016-05-21 07:57 - 2016-05-21 07:57 - 00959168 _____ () C:\Users\Owner\AppData\Local\Microsoft\OneDrive\17.3.6390.0509\amd64\ClientTelemetry.dll
2015-03-05 13:56 - 2014-10-03 18:36 - 00457616 _____ () C:\Windows\system32\igfxTray.exe
2015-03-05 14:05 - 2012-11-14 08:22 - 00078456 ____R () C:\Program Files (x86)\VIA\VIAudioi\VDeck\QsApoApi64.dll
2015-03-05 14:05 - 2012-11-14 08:22 - 00386168 ____R () C:\Program Files (x86)\VIA\VIAudioi\VDeck\Dts2ApoApi64.dll
2016-06-08 21:09 - 2016-06-08 21:09 - 00727320 _____ () C:\Program Files\BullGuard Ltd\BullGuard\SQLite.dll
2014-01-10 17:21 - 2014-01-10 17:21 - 04902912 _____ () C:\Program Files (x86)\Hotkey\Hotkey.exe
2015-03-05 14:03 - 2013-09-16 05:20 - 01242584 ____R () C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\ACE.dll
2016-02-23 18:02 - 2016-02-23 18:02 - 00325824 _____ () C:\Program Files\Microsoft Office 15\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\AppVIsvStream32.dll
2015-10-29 10:01 - 2015-09-01 13:25 - 08901184 _____ () C:\Program Files\Microsoft Office 15\root\Office15\1033\GrooveIntlResource.dll
==================== Alternate Data Streams (Whitelisted) =========
(If an entry is included in the fixlist, only the ADS will be removed.)
==================== Safe Mode (Whitelisted) ===================
(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BsMain => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\BsScanner => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\BsMain => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\BsScanner => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\BsUpdate => ""="Service"
==================== Association (Whitelisted) ===============
(If an entry is included in the fixlist, the registry item will be restored to default or removed.)
==================== Internet Explorer trusted/restricted ===============
(If an entry is included in the fixlist, it will be removed from the registry.)
==================== Hosts content: ===============================
(If needed Hosts: directive could be included in the fixlist to reset Hosts.)
2013-08-22 14:25 - 2013-08-22 14:25 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts
==================== Other Areas ============================
(Currently there is no automatic fix for this section.)
HKU\S-1-5-21-3200451137-1316405179-3502684455-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper
DNS Servers: 192.168.1.254
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.
==================== MSCONFIG/TASK MANAGER disabled items ==
(Currently there is no automatic fix for this section.)
==================== FirewallRules (Whitelisted) ===============
(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)
FirewallRules: [vm-monitoring-nb-session] => (Allow) LPort=139
FirewallRules: [{7CCE0B39-6B79-408E-B42F-D250AE29B268}] => (Allow) C:\Program Files\Microsoft Office 15\root\Office15\outlook.exe
FirewallRules: [{7B9318AF-FF45-44A0-B7E4-D3A9DCC7B42C}] => (Allow) C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
FirewallRules: [{1F9543FB-1219-4612-AA3E-1A02FA8D6C79}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{8C0BA780-66C4-44E7-88C2-BFD650CCBCDA}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [TCP Query User{BE7955AC-97CD-47B7-B5BA-7667FD6A6E31}C:\program files (x86)\mozilla firefox\firefox.exe] => (Block) C:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [UDP Query User{38CB64F3-9232-4FEC-A966-E3A407F1B2FC}C:\program files (x86)\mozilla firefox\firefox.exe] => (Block) C:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [{FF29D1AE-B5A9-4426-A04F-6D199796A777}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{90A67399-4507-4460-8A12-550B25C231B7}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
==================== Restore Points =========================
31-05-2016 07:39:28 Windows Update
09-06-2016 19:19:10 Scheduled Checkpoint
15-06-2016 18:12:55 Windows Update
==================== Faulty Device Manager Devices =============
==================== Event log errors: =========================
Application errors:
==================
Error: (06/19/2016 10:14:15 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program FRST64.exe version 19.6.2016.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1204
Start Time: 01d1ca0ae083700e
Termination Time: 4294967295
Application Path: C:\Users\Owner\Desktop\FRST64.exe
Report Id: 2daa89b2-35fe-11e6-8314-4851b7bc1edd
Faulting package full name:
Faulting package-relative application ID:
Error: (06/19/2016 08:43:31 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (06/14/2016 04:29:04 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program firefox.exe version 47.0.0.5999 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13d4
Start Time: 01d1c64fe0969aea
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: b895d4e2-3244-11e6-8311-4851b7bc1edd
Faulting package full name:
Faulting package-relative application ID:
Error: (06/14/2016 04:29:03 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: plugin-container.exe, version: 47.0.0.5999, time stamp: 0x5753660e
Faulting module name: mozglue.dll, version: 47.0.0.5999, time stamp: 0x57535438
Exception code: 0x80000003
Fault offset: 0x0000f3ad
Faulting process ID: 0x284
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report ID: plugin-container.exe3
Faulting package full name: plugin-container.exe4
Faulting package-relative application ID: plugin-container.exe5
Error: (06/14/2016 09:40:31 AM) (Source: Microsoft-Windows-Immersive-Shell) (EventID: 5973) (User: LAPTOP)
Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2147417848 See the Microsoft-Windows-TWinUI/Operational log for additional information.
Error: (06/04/2016 12:39:10 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (05/28/2016 07:28:52 AM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: LAPTOP)
Description: Application or service 'Microsoft Office Document Cache Sync Client Interface' could not be shut down.
Error: (05/26/2016 03:59:28 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (05/24/2016 06:07:35 PM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
Error: (05/22/2016 09:35:04 AM) (Source: Customer Experience Improvement Program) (EventID: 1008) (User: )
Description: 80070005
System errors:
=============
Error: (06/17/2016 05:07:07 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (06/17/2016 05:07:07 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (06/16/2016 07:02:23 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: {DDCFD26B-FEED-44CD-B71D-79487D2E5E5A}
Error: (06/16/2016 07:02:19 AM) (Source: Service Control Manager) (EventID: 7011) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DPS service.
Error: (06/14/2016 09:44:15 AM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (06/14/2016 09:44:15 AM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
Error: (06/12/2016 10:14:22 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
Error: (06/12/2016 10:14:22 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
Error: (06/12/2016 10:14:22 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
Error: (06/12/2016 10:14:22 PM) (Source: DCOM) (EventID: 10010) (User: LAPTOP)
Description: {4AA0A5C4-1B9B-4F2E-99D7-99C6AEC83474}
==================== Memory info ===========================
Processor: Intel® Pentium® CPU 3550M @ 2.30GHz
Percentage of memory in use: 25%
Total physical RAM: 8112.45 MB
Available physical RAM: 6077.24 MB
Total Virtual: 9392.45 MB
Available Virtual: 7298 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:931.17 GB) (Free:891.04 GB) NTFS
==================== MBR & Partition Table ==================
========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 931.5 GB) (Disk ID: D7B24AB5)
Partition 1: (Active) - (Size=350 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=931.2 GB) - (Type=07 NTFS)
==================== End of Addition.txt ============================