[Alex Damian]

It still crashed.

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Please go to START and copy / paste the following into the search box:

 

%userprofile%\AppData\Local\CrashDumps

 

Press enter and if there is any dump files there, please copy the latest and attach it here.  I will have one of our OS / Hardware experts look at it to see if it can shed any light on this situation.

[dbreeze]

Please go to START and copy / paste the following into the search box:

 

%userprofile%\AppData\Local\CrashDumps

 

Press enter and if there is any dump files there, please copy the latest and attach it here.  I will have one of our OS / Hardware experts look at it to see if it can shed any light on this situation.

[Alex Damian]

Thanks so much and sorry for all the trouble man.

 

These are all recent. I don't know if the one virus scanner is added to here. But it doesn't exactly CRASH, it goes to (Not Responding) and I have to cancel it through Task Manager.

 

Ahh, it's not letting me attach .dmp files, so  I renamed them to .txt, don't know if they're still readable, when I opened it on Notepad++ looked really confusing. Maybe try renaming back to .dmp will fix?

Attached Files

•  dllhost.exe.14072.txt   1.46MB   382 downloads
•  esetonlinescanner_enu.exe(1).1216.txt   649.79KB   348 downloads
•  mshta.exe.15640.txt   1.75MB   422 downloads

[dbreeze]

It has been suggested that this would help to send the files:

1.Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the More Reply Options tab then the Attach button, bottom left of the dialogue input box

[Alex Damian]

Had to split them up since they were too big

Attached Files

•  CrashDumps.zip   791.58KB   238 downloads

[Alex Damian]

Here's the second one

Attached Files

•  CrashDumps2.zip   5MB   352 downloads

[Alex Damian]

And last one

Attached Files

•  CrashDumps3.zip   260.02KB   250 downloads

[dbreeze]

All right!! Your logs are clean and you're good to go now!! We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way.  Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks.

 

NOTE:  That is what I usually say here.  As far as I can tell, your logs and system are malware free.  However, I had the Tech 'Gurus' check your dump logs and they seem to think there are various error in different levels of your system that they can help you with.  So if you would like, after posting the DelFix log here, please start a new thread at this board ( http://www.geekstogo...199-windows-10/) and the Tech Staff will gladly assist you.  When you start the thread be sure to link / reference this thread ( http://www.geekstogo...22-and-crashes/ ) in the beginning post. 


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
If you did not do so at the end of its scan, please uninstall ESET Online Scanner at this time.  You can use the Control Panel 'Add / Remove Programs' or 'Programs and Features' utility to uninstall it.
 

• Download Delfix from here or here
  to your desktop and double click it to start the program
• Ensure Remove disinfection tools is ticked
  Also tick:
• Activate UAC
• Create registry backup
• Purge system restore
• Reset system settings
• 
• Click Run
• The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.

• Click Start and then type Settings.
• Whe the Search list is populated, under Programs, click on Settings.
• Click on the Update and Security and select Advanced Options under Windows Updates.
• Check that Automatic (recommended)is selected.
• You can close the Settings page after that.

Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Heimdal Free from Heimdal Security (you can get the software from here and read more about it on the same page).


You are now done!

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Zone Alarm Free Firewall  -  installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing.  By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system.  You can read the details about this program here.

Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
 How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!
 

[dbreeze]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.