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Infection: Reimageplus.com/PCKeeper.com pop up on chrome [Solved]

chrome trojan virus popup spam x64 windows 8.1 browser virus

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#31
dbreeze

dbreeze

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Actually, I see that BitDefender has made great strides in detections of the latest malware and keeping a system clean.  Let us see if this scanner finds anything and then you should be good from there on out ( as long as you let your AV delete / fix what it finds ).
 

Go to Emsisoft and download the Emsisoft Free Emergency Kit from here.

  • Double click on the EmsisoftEmergencyKit.exe file and then click on Extract to unpack the files (the default directory of C:\EEK is fine).
  • Go to the new directory and right click on Start Emergency Kit Scanner.exe and choose 'Run as Administrator'.
  • Once the scanner loads, click on 1.Update to check for and load the current updates.
  • When the updates are finished, click on Malware Scan in the 2. Scan box.
  • Please enable the PUP detection option.  (The Kit may ask about this after it is loading updates or right when the scan starts; it will only ask once, so enable it when the Kit asks.)
  • If the scan finds anything, it will open a scan finding window.  Please click on View Report; copy this report and paste it here in reply post.
  • Please close the Emergency Kit Scanner program now.

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#32
andydude00

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Everything is in order now. I had an IT guy from my company look at it, and he says it is ok now. Thank you so much for your help!!!!!


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#33
dbreeze

dbreeze

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Glad to hear that!  If you would like, you can run the cleanup utility that will remove the tools used and give your system a clean starting point to go forward from.  Thanks for sticking with us.
 

All right!! :D Your logs are clean and you're good to go now!! :thumbsup: We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. :) Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. :cool:


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.
If you did not do so at the end of its scan, please uninstall ESET Online Scanner at this time.  You can use the Control Panel 'Add / Remove Programs' or 'Programs and Features' utility to uninstall it.

  • Download Delfix from here or here
    to your desktop and double click it to start the program
  • Ensure Remove disinfection tools is ticked
    Also tick:
  • Activate UAC
  • Create registry backup
  • Purge system restore
  • Reset system settings
  • DelFixSelectall_zps0f04cec4.png
  • Click Run
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.


Keep Windows Updated
Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits.

  • Click Start and then type Settings.
  • Whe the Search list is populated, under Programs, click on Settings.
  • Click on the Update and Security and select Advanced Options under Windows Updates.
  • Check that Automatic (recommended)is selected.
  • You can close the Settings page after that.

Keep other Important Programs Updated
Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages.

Consider a program that will check for out-of-date programs on your system
Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Heimdal Free from Heimdal Security (you can get the software from here and read more about it on the same page).


You are now done! :yeah:

Now some information on programs to help keep you safe:

First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out:
Microsoft Security Essentials
Avast! Free Antivirus

Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here:
Zone Alarm Free Firewall  -  installer includes foistware so read the options very carefully

=== options ====
Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing.  By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system.  You can read the details about this program here.

Also, consider keeping MalwareBytes Antimalware in your arsenal of safe keeping programs. Use the free version (not the paid or trial version) and you won't have a problem with your antivirus scanner program. Keep it updated and run a scan with it once a week.

Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view.

You may also find some information and tips at this thread:
 How did I get infected in the first place?
and
COMPUTER SECURITY - a short quide to staying safer online
 

I'll leave this topic open for a few days so that if you have any questions you can come back here. Surf safe, my friend!!


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#34
dbreeze

dbreeze

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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