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outlook 2007 retrieve mail from outlook.com error 3216


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#1
craigoh

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I am having trouble with my wife's outlook 2007.  it was downloading email 1 day, then the next it would not connect.  It gets the following:

 

Time: 6/10/2016 3:21:45 PM
Error in Mail
There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
Error: 3219. Server. An error occured in looking up the user's information in mserv.


Time: 6/10/2016 3:21:45 PM
Error in Mail
Error with Send/Receive.
There was an error synchronizing your folder hierarchy. Error : 80041004.


Time: 6/10/2016 3:21:46 PM
Error in Mail
There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.
Error: 3219. Server. An error occured in looking up the user's information in mserv.

 

 

I tried deleting the outlook 2007 profile and re-adding.  I uninstalled the Outlook Connector. 

 

I went to outlook.com and was able to sign in there.

 

Another odd problem, is that the PC is a WINDOWS 10 (64 BIT) and I have a profile. When I use outlook 2007 under my profile, it works. 

 

 

Any help would be great, since the features of outlook 2007 are nice to use.

 

Thank you

Craigoh


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#2
SleepyDude

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Hi,

 

Check this topic here is related with the same problem, maybe some of the suggestions work for you.


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#3
craigoh

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Thank you.  I will look into this and try. This will take a while since there are a ton of suggestions and I am going out of town for a bit.  So it will be a couple of weeks.  Thanks again for finding the article and all of the suggestions.

 

 

craigoh


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#4
craigoh

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I just got this sync error:

17:12:39 Synchronizer Version 14.0.6123

17:12:39 Synchronizing Mailbox 'xxxxxxx@hotmail.com'

17:12:39 Synchronizing Hierarchy

17:12:39                   7 folder(s) updated in online store

17:12:39 Error with Send/Receive.

17:12:39 There was an error synchronizing your folder hierarchy. Error : 80041004.

17:12:39 Synchronizing server changes in folder 'Calendar'

17:12:39 Synchronizing server changes in folder 'Contacts'

17:12:39

 

*******************

17:12:39

 

*Request*      

17:12:39 17:12:39:0430

 

 

17:12:39 POST

17:12:39  http://

17:12:39 contacts.msn.com

17:12:39 /ABService/ABService.asmx

17:12:39

 

 

17:12:39 <ABFindAll xmlns="http://www.msn.com/w...ces/AddressBook"> <abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><lastChange>2016-06-27T04:55:46.14-07:00</lastChange><deltasOnly>true</deltasOnly></ABFindAll>

17:12:39

 

*Response* 

17:12:39 17:12:39:0645

 

 

17:12:39 HTTP/1.1 200 OK

 

Cache-Control: private, max-age=0

 

Content-Length: 518

 

Content-Type: text/xml; charset=utf-8

 

Content-Encoding: gzip

 

X-MSNSERVER: BLUCDP1031812

 

X-Content-Type-Options: nosniff

 

X-AspNet-Version: 4.0.30319

 

Date: Mon, 27 Jun 2016 21:12:41 GMT

 

 

 

 

17:12:39

 

 

17:12:39 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlso.../soap/envelope/" xmlns:xsi="http://www.w3.org/20...Schema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><ServiceHeader xmlns="http://www.msn.com/w...ces/AddressBook"><Version>18.11.4575.0624</Version><CacheKey>14r2;GuBMu4yGiNoZ2Cdt8iwuZOyQVISX2iLZNRfRYOcDydXLzO6kX7ydWlPU+SUPd/gP3lywhDHqZkW+4ugoW2dpQqQCTECZf5GEkHcC9P7DyVUbymxg5O/2uIpq7Re6prlOWDaXNlTtRwkybhc7EdSzo+PnNytVOcgPip8Hdy7

17:12:39

 

*******************

17:12:39 Synchronizing server changes in folder 'Drafts'

17:12:39 Synchronizing server changes in folder 'Inbox'

17:12:39 Synchronizing server changes in folder 'Sent Items'

17:12:39 Synchronizing server changes in folder 'Deleted Items'

17:12:39 Synchronizing server changes in folder 'Junk E-mail'

17:12:39 Done

17:12:39 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web.

17:12:39 Error: 3219. Server. An error occured in looking up the user's information in mserv.

17:12:39

 

*******************

17:12:39

 

*Request*      

17:12:39 17:12:39:0660

 

 

17:12:39 POST

17:12:39  http://

17:12:39 mail.services.live.com

17:12:39 /DeltaSync_v2.0.0/Settings.aspx

17:12:39

 

 

17:12:39 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>

17:12:39

 

*Response* 

17:12:39 17:12:39:0796

 

 

17:12:39 HTTP/1.1 200 OK

 

Cache-Control: no-cache

 

Pragma: no-cache

 

Content-Type: text/xml

 

Content-Encoding: gzip

 

Expires: -1

 

Vary: Accept-Encoding

 

X-TransactionID: 5481ed13-c567-40f1-ba7f-6b8de4d0ef9d;COL125-DS4;17.4.445.520;2016-06-27 21:12:41 UTC;29 ms

 

X-AspNet-Version: 4.0.30319

 

X-Powered-By: ASP.NET

 

Date: Mon, 27 Jun 2016 21:12:41 GMT

 

Content-Length: 292

 

 

 

 

17:12:39

 

 

17:12:39 <?xml version="1.0"?>

 

<Settings xmlns:D="HMSYNC:" xmlns="HMSETTINGS:">

 

  <Status>3219</Status>

 

  <Fault>

 

    <Faultcode>Server</Faultcode>

 

    <Faultstring>An error occured in looking up the user's information in mserv</Faultstring>

 

  </Fault>

 

</Settings>

17:12:39

 

*******************

 

I logged into the outlook.com account from my browser and it seems fine


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#5
SleepyDude

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I logged into the outlook.com account from my browser and it seems fine

 

Did you use Internet Explorer or other browser?


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#6
craigoh

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I use Firefox usually.  But sometimes edge and somtimes IE.  They all seem to work when I look into her account.


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