HP Won't Turn On
Posted 28 June 2016 - 02:16 PM
Posted 29 June 2016 - 01:56 AM
Hi Curtis Allison,
A nearly 20 year old operating system and an equally venerable computer if my data sheets are correct.
You must be an enthusiast to be running such equipment, so please share with us the following:
1 exact specifications of your computer. CPU RAM Mobo etc
2 the exact make and model number of your modem
3 Is the modem external or internal?
4 Method of connecting to the Internet.... dial up, broadband..adsl, cable, or dare I say it..accoustic coupler?
5 When did the modem fail to start?
6 Have you tried a different modem..and cabling? what was the result?
7 What were you using the computer for immediately prior to the modem failing?
8 What error messages are you receiving? please provide screen dumps or photos of them so we can see what's going on
9 What anti virus protections are you running and how do you keep them updated?
Post back and one of us will do our best to help
Posted 29 June 2016 - 09:34 AM
Posted 07 July 2016 - 02:00 AM
Hi ,Thanks for the extra information , but you have missed some out!!!
also your screen shot is not terribly good..can you try again please and also supply answers to;
188.8.131.52.7 & 9 in my previous post ( how do you keep it updated?)
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