Back in 2014 I was advised to remove Java due to it being a security risk - I did so straight away.
Recently my bank changed their online banking system - I haven't been able to use it. My computer locks up and I repeatedly receive 'unresponsive script' notifications. Never had any problems with the previous system.
I have asked my bank for help.
Today I was told this:
"I've left a message today as I've had some details back from our IT
Servicedesk that may help. They've advised that Java Script may not be
enabled on the browser that you're using. To check and enable this, they've
suggested going to the top right hand corner of the Firefox browser page
and clicking the 3 horizontal lines. Once clicked, there is a sub section
called add-ons with a piece of jigsaw next to it. Once clicked, there's a
list on the left called plugins. Click again and there should be a list of
plugins. One relates to Java Platform and if this is disabled then the
online access won't work. Try changing this to always activate if its not
If this doesn't work they've again suggested trying a different browser
such as Google Chrome. I realise this isn't ideal, but it will help us
eliminate some other possible causes."
Does this mean I have to install Java?
When I look at Firefox Add-ons / Plugins I see:
Java Deployment Toolkit 18.104.22.168 10.5.1.255 is known to be vulnerable. Use with Caution.
It is disabled.
There is no option to remove it, the only options are 'ask to activate' or 'never activate'. It is currently set at 'never activate'.
I tried to install Google Chrome browser recently - couldn't do it, kept receiving an error message.
What should I do please?
Any help will be much appreciated.
Edited by scarlet.rose, 04 July 2016 - 12:21 PM.