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Win10 Update Killed My Computer - Need Assistance (Resolved).


Best Answer phillpower2 , 13 July 2016 - 07:08 AM

You are welcome   Steps for data recovery below; =================== ***Required Hardware*** CD Burner (CDRW) Drive, Blank CD, Extra Storage Device (USB Flash Dri... Go to the full post »


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#1
MsNikki1303

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Hello.

 

A few weeks ago I had a Microsoft forced install/update of Win10. After it installed, it gave me the option to "decline" the install - which I did. It then said it was reverting back to Win 8.1. The computer was unable to start/boot after this process.

 

I called Microsoft to fix their mess and over a period of two days, 4 techs, 1 remote access session and literally over 6+ hours on the phone, it's still broken. At one point I was even told I was being bumped to a "higher tech support level" and they simply transferred me to HP! Like they sent me out of Microsoft completely! HP told me they could walk me through a process that could possibly get my system back - at a $60 cost. Nope.

 

Back to Microsoft, and I'm pissed, they told me it was my computer that was broken and had nothing to do with the Win10 update!!! Omg, my computer was PERFECT before this. Never a virus, fast, worked perfectly. They said it wasn't their product that caused the issue and there wasn't anything they could do - sorry. Wow.

 

So here I am, desperate to have someone help me. It will not start in safe mode (that I know of) but I am able to get to the bios screen every other time. I have not touched anything 'cause I have no idea what to do.

 

When you start the computer, half the time the HP symbol appears, the wheel spins 1 time and it goes black. That's it. Other times you can't even get the HP symbol and it stays black.

 

I have an HP Envy23 all in one desktop.

I was running Win 8.1

NO start, black screen.

 

Any help would be sincerely appreciated!

 

Thank you!

 

Nikki

 

 

 


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#2
phillpower2

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:welcome:   MsNikki1303,

 

Sorry to hear that you are having such a bad time with your computer, HP and Microsoft  :(

 

Couple of questions if I may;

 

Do you have access to another working computer that has internet connection.

 

Is there any data on the HDD that you would like to try and back up.


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#3
MsNikki1303

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Hi.

 

Thanks for the reply!

 

Yes, we have several laptops available and yes, I desperately need everything on my computer. There are so many things that are on it, from my son's college graduation pics to important documents. Did I back them up? No. :oops: I hope they can by some miracle be saved.


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#4
phillpower2

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✓  Best Answer

You are welcome  :)

 

Steps for data recovery below;

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)  

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

    Download BurnCDCC ISO Burning Software 

     

    There are instructions on how to boot from flash drive with puppy here; / 

     

    For computers that have UEFI as opposed to legacy BIOS, to be able to boot from your USB device you may need to disable secure boot and change UEFI to CSM Boot, not all computers and BIOS are the same, please refer to your user manual if you have one as the following steps are only one such example.

     

    Restart the computer, Windows 8 and 8.1 from the Start or desktop screen move your mouse pointer over the upper or lower right corner of the screen, when the Windows Charms appear click the Settings Charm, click on Power and then the Restart option.

     

    Windows 10, Click on Start,Power and then Restart.

     

    While the computer is re-starting,you will need to continually tap or hold down the particular key that will allow you to access the BIOS on your computer, we will use the F2 key as an example here;

     

    After restarting the computer, when the screen goes black, press and hold down the F2 key, wait for the BIOS to load.

     

    Select Security -> Secure Boot and then Disabled.

    Select Advanced -> System Configuration and then Boot Mode.

    Change UEFI Boot to CSM Boot.

    Save the changes and Exit the BIOS, commonly F10.

     

    If your computer will not boot into Windows at all, power up or restart the computer continually tap or hold down the key that will allow you to access the BIOS on your computer and then do the following;

     

    Select Security -> Secure Boot and then Disabled.

    Select Advanced -> System Configuration and then Boot Mode.

    Change UEFI Boot to CSM Boot.

    Save the changes and Exit the BIOS, commonly F10.

     

     

  • Open BurnCDCC with Windows Explorer 

  • Extract All files to a location you can remember 

  • Double Click 1%20BurnCDCC%20Icon.PNG BurnCDCC 

  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded 

  • Open/Double Click that file 

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

  • Click Start 3%20BurnCDCC%20Start%20Button.PNG 

  • Your CD Burner Tray will open automatically 

  • Insert a blank CD and close the tray 

  • Click OK 

Puppy Linux Live CD will now be created 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

  •  

  • Start the computer/press the power button 

  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 

  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

    CD-ROM 1st, Hard Drive 2nd 

  • Open your ROM drive and insert the disk 

  • Press F10 to save and exit 

  • Agree with "Y" to continue 

  • Your computer will restart and boot from the Puppy Linux Live CD 

     

    4%20BIOSBootPriorityImage.png 

 

 

 

3.  Recover Your Data 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 

     

    3a. Mount Drives[list] 

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG 

  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

 

3b. Transfer Files.

  •  

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

  • Open your old hard drive i.e. sda1 

  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 

 

For The Novice:  The common path to your pictures, music, video, and documents folders for XP is: Documents and Settings >> All Users (or each individual name of each user, for Vista and above  C:\Users\$USERNAME\[...]. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

PuppyLinux528screenshot.png 


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#5
MsNikki1303

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Thank you SO much!!!

 

I'm scared lol. No, I can do it - I will do it - lol  

 

Wish me luck! and thanks again.

 

I'll post the results (or questions).

 

NIkki


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#6
phillpower2

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You are welcome and good luck  :thumbsup:

 

Will be here should you need us.


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#7
phillpower2

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Not heard back from you MsNikki1303, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#8
MsNikki1303

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Hi.

 

I am just now starting to work on it. Finding free time in near impossible for me these days lol but today is the day. :thumbsup:

 

I am rereading the instructions to be sure I am clear, taking a deep breath and about to begin.

 

I'll post my results soon, (I hope lol).

 

Thanks again!

 

Nikki


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#9
phillpower2

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I`m sure that you will be fine but good luck anyway  :thumbsup:

 

Any questions along the way, please don`t hesitate to ask.


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#10
MsNikki1303

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IT WORKED!!! Woohoo! :woot:

 

I backed up everything I need to a USB, reset the BIOS to defaults, restarted the computer and viola! Success! Everything is there, everything works, everything is normal. Omg, I am SO grateful for your help. Thank you!

 

I can't believe they told me my computer was broken, that it was a hardware issue and that it would need repair (at my expense). I won't say anymore but that is pretty crappy on their part.

 

Oh, I just wanted to mention that I had a little bit of difficulty with the instructions lol. In the end, I downloaded Lucid Puppy to a CD, changed the BIOS to boot from CD, used the CD which put me in "safe mode". I then transferred everything to a USB, changed to BIOS back to default and simply restarted. It said it was "repairing" and then started right up. Maybe that's exactly what I was supposed to do lol, But that's literally all I did. I've now shut down and started again twice, just to make sure and yep, it's all good.

 

You've been awesome and so is this site! :wub:

 

Thank you! - Thank you! - Thank you!

 

Nikki


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#11
phillpower2

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That is great news, we are pleased for you  :yes:

 

You are most welcome btw and thank you for your kind words  :)

 

Can I just add, a job well done on your behalf so afford yourself some praise as well  :thumbsup:


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