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New Computer, but I think I am infected ... help


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#16
zep516

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Looks good moondog830,

I don't see any issues.
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#17
moondog830

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I believe I would call this good then ... I appreciate your help on this ... she will be so thrilled that her computer runs this much better ... just have to keep her away from junk 

 

Should I put AVG or AVAST on her machine for Security?

 

any other recommendations?

 

dog


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#18
zep516

zep516

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Personally I would choose Avast over AVG

Tell her not to download anything, that's where the trouble starts.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).


Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.



Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#19
zep516

zep516

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe :)
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