[zep516]

Hello & thank you.


I'll review the logs and get back to you.

How is the computer running ?

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Your Norton Internet Security(Version: 22.6.0.142 - Symantec Corporation) Is out of date. Is the subscription valid ?

If you're not using it, we should uninstall it, Windows 10's own Anti Virus will kick in when you do uninstall Norton.


What issues are we still having ?

[zep516]

Your Norton Internet Security(Version: 22.6.0.142 - Symantec Corporation) Is out of date. Is the subscription valid ?

If you're not using it, we should uninstall it, Windows 10's own Anti Virus will kick in when you do uninstall Norton.


What issues are we still having ?

[tymel1225]

It has taken me 1 hour today to enter 26 contacts into my yahoo account! I am trying to send a group email and it keeps locking up. I am at the point that I want to throw this thing out the window :-/

[zep516]

What browser are you using ? I'd like to reset it.

http://www.howtogeek...fault-settings/

[tymel1225]

I am using explorer.

[tymel1225]

Sorry, its actually Microsoft edge on windows 10

 

I went to that link and read everything but don't have internet options under settings on edge

[zep516]

Ok, lets try something else called system file checker easy to do using a command prompt..

Right click on the start button, select command prompt. When the command prompt opens copy and paste this command into it

sfc /scannow

Let it run and tell me what it says after.

Joe

[tymel1225]

Perfect, It is running now! I had 2 option to choose from and chose command propt admin. I will let you know once its finished :-)

[tymel1225]

It came back with "Windows Resource Protection did not find any integrity violations"

[zep516]

The only other thing I could suggest is to try an reset windows 10 and keep your files.

Reset windows 10 and keep your files.
http://www.laptopmag...t-windows-10-pc
Please read carefully


This reset (or recovery/reinstall/refresh) option lets users return windows 10 to its original state without losing photos, music, videos or personal files. This is the least invasive reset option. You will retain accounts, personal files and personal settings. Windows Store apps and Desktop apps must be reinstalled.

Also you will loose the ability to go back to the previous operating system

[zep516]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

Thanks
Joe