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Zonealarm blocking access to internet


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#1
karenizzy

karenizzy

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I have installed Zonealarm Pro and I cannot (again) access the internet on my second PC which is on the same network. I have put computer name and IP address in trusted sites in Zonealarm, and until I shut down the computer I can access the internet on second computer. As soon as I try again having logged off I cant access internet again on second PC. I have switched zonealarm off and can access internet no problem so I know it is the firewall blocking access, but am at a loss as to know what to do next as of course I need the fire wall. Any more ideas please as to what might be the problem???
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#2
gerryf

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Reset the zonealarm database

1. Shut down the client from the system tray(Rightclick ZA icon choose shutdown)

2. access the c:\windows\internet logs folder

3. Delete the backup.rdb and iamdb.rdb files.

4. Restart ZA
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#3
karenizzy

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Thanks for the reply- I have shutdown zonealarm, deleted backup.rdb files, but I cannot delete the iamdb.rdb files as I get a message saying can't delete as the programme is being used by another user or is busy, and to shutdown any programmes that may be using it but I have no programmes open! So how can I delete this?
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#4
gerryf

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Try it in safe mode, and if that fails, hit control alt del, choose task manager, and shut down zone alarm related processes.

these, I think, are the two processes you need to shut down

zlclient and vsmon
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