[mccann2688]

My laptop which is running Windows 10 last night automatically installed an update. When I logged on today I find that my computer files are no longer there along with all the programs I had installed.

There is literally nothing there. Tried restoring to previous settings but now it won't even turn on. Kees coming up with a blue screen.

Can someone please help me try and recover files and previous version and why would an update to this?

Edited by mccann2688, 14 July 2016 - 11:13 AM.

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Hello mccann2688,

 

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Can you post the brand and model name or number of the notebook for us so that we can do some research, the first thing we should do is see if we can find any data on the HDD, we need the computer specs for this so we know what method would be best.

 

why would an update to this? 

 

 

It could just be a coincidence, do you recall the update/s details at all.

[phillpower2]

Hello mccann2688,

 

Tip

To ensure and so that I can see that you will receive notification of any reply to your thread please click on the Follow this topic tab, top right corner above your OP.

 

Can you post the brand and model name or number of the notebook for us so that we can do some research, the first thing we should do is see if we can find any data on the HDD, we need the computer specs for this so we know what method would be best.

 

why would an update to this? 

 

 

It could just be a coincidence, do you recall the update/s details at all.