[jlperalc]

ok, thanks... I'm from the United States, so we can continue tomorrow . Thank you for what you are doing for me and my little son, the laptop is his , it is what he has gotten for his homework, that is why I am so worried about the virus entering and damaging it... 

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Ok. We'll give this a try.

you will need a flash drive.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

On the infected computer, at ctl+alt+del are you able to sign out? If you can get back to the login screen please do the following:

If Windows can boot to the Login screen but it won't let you login, you can try to get to the Troubleshoot screen by clicking the Power button in the lower right corner of the screen, then press and hold the SHIFT key and click Restart:



You should see a Choose an Option screen:



From there you can get to the Troubleshoot screen.



Click Advanced options. You will see the Advanced Options screen shown below.



Click on command prompt.

• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
  It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Bruce1270]

Ok. We'll give this a try.

you will need a flash drive.

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

On the infected computer, at ctl+alt+del are you able to sign out? If you can get back to the login screen please do the following:

If Windows can boot to the Login screen but it won't let you login, you can try to get to the Troubleshoot screen by clicking the Power button in the lower right corner of the screen, then press and hold the SHIFT key and click Restart:



You should see a Choose an Option screen:



From there you can get to the Troubleshoot screen.



Click Advanced options. You will see the Advanced Options screen shown below.



Click on command prompt.

• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
  It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[jlperalc]

Good afternoon... Im trying to follow the step of the shift + restart, it isn't working either 

[jlperalc]

let me try one more time

[jlperalc]

yesssss, after a while.... uffff....

[jlperalc]

ok, Im having problems with downloading the farbar recovery

[Bruce1270]

ok. What problems are you having?

You need to download it onto a flash drive on the clean computer you have access to.

[jlperalc]

the administator window is not recognizing the command

[Bruce1270]

Ok. no worries. Let's take a step back.

Can you confirm that you have downloaded FRST onto a flash drive? Note: you need to do this on the laptop that is not infected.

[jlperalc]

yes both of them have been downloaded

[Bruce1270]

ok. On the infected machine are you at the command prompt?

[jlperalc]

yes

[Bruce1270]

Ok. Did you manage to open notepad, go into computer and find out the drive letter for your flash drive? what was the letter?

[jlperalc]

The letter is E:

[jlperalc]

so what I did was type E:\frst.exe  + enter and when it didn't run I typed E:\frst64.exe + enter and it didn't run either